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Archived from groups: alt.sys.pc-clone.dell (More info?)

i have an inspirion 5100 and just recently my motherboard and CPU weent
bad. i called dell and they told me that they would send someone to my
house to fix it and never did. i think that dell service is a joke and
i would advise everyone who has a dell that is still under warenty not
to call tech support for help cause they just make you computer worse.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

i called for help and they said that a tech would be at my house in
friday. they never came. then i was tod that soneone would be ther on
saturday. then i was told that noone was comming on saturday and that
someone might come and fix it on monday. I call tech support because my
screen would not turn on. my comp was on but nothing on my screen. when
i was done with the call i had taken my memory cards out, the battery
and fiddled with the motim card in the back. this is everything that
they told me to do.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

by the time i was all done puting this back together, my computer
didn't even turn on
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127740839.854188.255030@z14g2000cwz.googlegroups.com...
>i have an inspirion 5100 and just recently my motherboard and CPU weent
> bad. i called dell and they told me that they would send someone to my
> house to fix it and never did. i think that dell service is a joke and
> i would advise everyone who has a dell that is still under warenty not
> to call tech support for help cause they just make you computer worse.
>


....and you just sat there at the house and cried, taking the abuse, and
never called back.


(sniffs bait and swims away....)


Stew
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127740839.854188.255030@z14g2000cwz.googlegroups.com...
>i have an inspirion 5100 and just recently my motherboard and CPU weent
> bad. i called dell and they told me that they would send someone to my
> house to fix it and never did. i think that dell service is a joke and
> i would advise everyone who has a dell that is still under warenty not
> to call tech support for help cause they just make you computer worse.
>

That would be really frustrating. What did Dell say when you called them
after the tech didn't come? What's specifically wrong with the machine --
perhaps we can help.

Oh, and what do you mean they make your computer worse? If they didn't show
up, what did they do that made it worse?

Tom
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 26 Sep 2005 10:06:46 -0500, "S.Lewis" <stew1960@mail.com>
wrote:

>
>"Dellhater" <fungurl0809@aol.com> wrote in message
>news:1127740839.854188.255030@z14g2000cwz.googlegroups.com...
>>i have an inspirion 5100 and just recently my motherboard and CPU weent
>> bad. i called dell and they told me that they would send someone to my
>> house to fix it and never did. i think that dell service is a joke and
>> i would advise everyone who has a dell that is still under warenty not
>> to call tech support for help cause they just make you computer worse.
>>
>
>
>...and you just sat there at the house and cried, taking the abuse, and
>never called back.
>
>
>(sniffs bait and swims away....)
>
>
>Stew
>

Read on. He did call more than once.
After a few calls I might not bother either, thinking it's hopeless.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Did Dell tech support give you some sort of case number or incident number? If
not, they were not doing the job right. Call them back and request this info,
as well as phone number of the Dell service provider assigned to the job. Dell
does not employ service techs. They contract out all the warranty service work,
as do HP, Gateway, IBM/Lenovo. Name brand companies are becoming nothing more
than organizations that sell equipment built by other companies and repaired by
still other companies.

BTW, the Inspiron 5100 has acquired a hot reputation. It runs really hot.
Drive failures and processor/motherboard failures are not uncommon.

.... Ben Myers

On 26 Sep 2005 06:20:39 -0700, "Dellhater" <fungurl0809@aol.com> wrote:

>i have an inspirion 5100 and just recently my motherboard and CPU weent
>bad. i called dell and they told me that they would send someone to my
>house to fix it and never did. i think that dell service is a joke and
>i would advise everyone who has a dell that is still under warenty not
>to call tech support for help cause they just make you computer worse.
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

i spent like 5 hours on the phone talkig ot like 12 different people
that didn't even speak english and didn't really care that i was a
unhappy with the service that i recieved and with the people that i was
getting transfered to. i talked to more people than i really wanted
to. so no i didn't just sit there and take it i fought back for 5 hours
and it got me no where.....
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

i did recieve a case number and that was at 12:00PM on the night that i
called the first time. i couldn't believe that he called me at
midnight. i really think that they need to be aware of you the consumer
are. they called from new delih india. and it wasn't hte first time
that he called me at rediculous hours. it happened on the second time
that i called back to find out who and when someone was comming to fix
the problem. ...
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

also it took five day for the computer to get serviced, a late college
test handed in, and missed homework. even when the tech came to fix it
they had and excuse for why it was late, and told me that DHL change
their computer service and so deliveries were delaied a few days.
Furthermore they tried to tell me that becaseu of the Hurricane,
services were to be delaied. I live like 1500 mile away from where the
hurricane hit LA,MISS, AL. if it was an issue i should have been
informed of this when i called and spoke to a tech the first night when
they arranged for someone to come to my house.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Dellhater wrote:
> also it took five day for the computer to get serviced, a late college
> test handed in, and missed homework. even when the tech came to fix it
> they had and excuse for why it was late, and told me that DHL change
> their computer service and so deliveries were delaied a few days.
> Furthermore they tried to tell me that becaseu of the Hurricane,
> services were to be delaied. I live like 1500 mile away from where the
> hurricane hit LA,MISS, AL. if it was an issue i should have been
> informed of this when i called and spoke to a tech the first night when
> they arranged for someone to come to my house.
>

If things are that important, then don't wait until the last
minute. And I have never given a student a break for an excuse
like the one here. Students are expected to think their way out
of difficult situations and there are plenty of alternate means
of getting the college test done on time and for missing doing
the homework. And if all of the material happens to sit in the
Dell Inspiron 5100 laptop, what would happen if the laptop got
lost or stolen. Where's the backup for the files...a backup that
can be used in the school library, computing center, etc., for
completing the test, homework, etc.?
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

i didn't us it as an excuse this is just what happened when the
computer didn't work. I got tied up trying to fix the problem for such
a long time. it's very frustrating when things don;t work and you don't
know why. i have never had this happen before. i'm simply looking to
see if anyone else has had this problem with dell products, as far as
them not working and haveing trouble with tech support.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

<Rob> wrote in message news:emhgj195vadkqba23oped405ep6bdq6h8p@4ax.com...
> On Mon, 26 Sep 2005 10:06:46 -0500, "S.Lewis" <stew1960@mail.com>
> wrote:
>
>>
>>"Dellhater" <fungurl0809@aol.com> wrote in message
>>news:1127740839.854188.255030@z14g2000cwz.googlegroups.com...
>>>i have an inspirion 5100 and just recently my motherboard and CPU weent
>>> bad. i called dell and they told me that they would send someone to my
>>> house to fix it and never did. i think that dell service is a joke and
>>> i would advise everyone who has a dell that is still under warenty not
>>> to call tech support for help cause they just make you computer worse.
>>>
>>
>>
>>...and you just sat there at the house and cried, taking the abuse, and
>>never called back.
>>
>>
>>(sniffs bait and swims away....)
>>
>>
>>Stew
>>
>
> Read on. He did call more than once.
> After a few calls I might not bother either, thinking it's hopeless.


Yes, he ultimately stated that. But not in his first post. And combined with
his created "sig" for the group....

E-mail Michael Dell, report the problem to the Austin, Texas BBB and to the
Texas attorney general's office in written form.

I'm betting on a quick resolution if the OP does those three things.
Shouldn't have to come to that, but the system should be repaired properly
and promptly.


Stew
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

On 26 Sep 2005 15:13:24 -0700, "Dellhater" <fungurl0809@aol.com>
wrote:

>i did recieve a case number and that was at 12:00PM on the night that i
>called the first time. i couldn't believe that he called me at
>midnight. i really think that they need to be aware of you the consumer
>are. they called from new delih india. and it wasn't hte first time
>that he called me at rediculous hours. it happened on the second time
>that i called back to find out who and when someone was comming to fix
>the problem. ...


Playing the devil's advocate here, if it was that important to you,
does it matter what time they call you?
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Suggestion: Call Dell tech support again during the early evening hours in your
time zone (PDT?). Odds are better you'll hear clear English spoken, while all
the Dell tech support people in India are sleeping.

Next suggestion: Get a case number assigned to the problem, and track it on
line... Ben Myers

On 26 Sep 2005 15:10:24 -0700, "Dellhater" <fungurl0809@aol.com> wrote:

>i spent like 5 hours on the phone talkig ot like 12 different people
>that didn't even speak english and didn't really care that i was a
>unhappy with the service that i recieved and with the people that i was
>getting transfered to. i talked to more people than i really wanted
>to. so no i didn't just sit there and take it i fought back for 5 hours
>and it got me no where.....
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

Word to the wise, plan for disaster. First document I ever typed was on an
Apple IIe. It took 8 hours, one power failure and six more hours to retype
it. I still have a hard copy of it.

I learned that in the military and have found it to hold true for computers
and networks.

KC

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127775729.214280.152150@z14g2000cwz.googlegroups.com...
> i didn't us it as an excuse this is just what happened when the
> computer didn't work. I got tied up trying to fix the problem for such
> a long time. it's very frustrating when things don;t work and you don't
> know why. i have never had this happen before. i'm simply looking to
> see if anyone else has had this problem with dell products, as far as
> them not working and haveing trouble with tech support.
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127772624.508067.170630@o13g2000cwo.googlegroups.com...
>i spent like 5 hours on the phone talkig ot like 12 different people
> that didn't even speak english and didn't really care that i was a
> unhappy with the service that i recieved and with the people that i was
> getting transfered to. i talked to more people than i really wanted
> to. so no i didn't just sit there and take it i fought back for 5 hours
> and it got me no where.....
>

Did they speak English worse than you write it :)
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127740839.854188.255030@z14g2000cwz.googlegroups.com...
>i have an inspirion 5100 and just recently my motherboard and CPU weent
> bad. i called dell and they told me that they would send someone to my
> house to fix it and never did. i think that dell service is a joke and
> i would advise everyone who has a dell that is still under warenty not
> to call tech support for help cause they just make you computer worse.
>
Lets review here...

You called Tech Support, an appointment was made, the Tech failed to show
up and you just sat there and didn't call back?

And just how did dell Tech Support make your computer "worse"? If No one
showed up, and nothing was done to your computer, how has Dell (or anyone
else for that matter) made it "worse"?

Perhaps, given some time, you will grow and gain a little maturity. Once
that occurs, you will have the mental capacity to understand that unless you
ask for help, you will not get help. All you have done with your post is
make a childish rant. Had you simply stated what the problem is with your
motherboard, and asked for help or advice, you would have gotten it. As it
stands, no one really cares about you self-centered little snit of a post.

I would suggest you get rid of the Dell, and buy a different brand. Since
you have no clue on how to help yourself, we don't need you blaming
everything from global warming to the war in Iraq on Dell.

Get a clue...

Bobby
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

This is a hoax. With his spelling, he couldn't graduate from grade school
let alone get into college!

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127773289.396450.260170@z14g2000cwz.googlegroups.com...
> also it took five day for the computer to get serviced, a late college
> test handed in, and missed homework. even when the tech came to fix it
> they had and excuse for why it was late, and told me that DHL change
> their computer service and so deliveries were delaied a few days.
> Furthermore they tried to tell me that becaseu of the Hurricane,
> services were to be delaied. I live like 1500 mile away from where the
> hurricane hit LA,MISS, AL. if it was an issue i should have been
> informed of this when i called and spoke to a tech the first night when
> they arranged for someone to come to my house.
>
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 27 Sep 2005 00:38:02 GMT, "WSZsr" <nospam@hotmail.com> wrote:

>This is a hoax. With his spelling, he couldn't graduate from grade school
>let alone get into college!
>


You'd be surprised. I would have thought that when I graduated
college but not now. Of course this doesn't say much for our
education system unfortunately.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

<Rob> wrote in message news:eq9hj1p20aarjcrspu663jmh77m75ip5l0@4ax.com...
> On 26 Sep 2005 15:13:24 -0700, "Dellhater" <fungurl0809@aol.com>
> wrote:
>
>>i did recieve a case number and that was at 12:00PM on the night that i
>>called the first time. i couldn't believe that he called me at
>>midnight. i really think that they need to be aware of you the consumer
>>are. they called from new delih india. and it wasn't hte first time
>>that he called me at rediculous hours. it happened on the second time
>>that i called back to find out who and when someone was comming to fix
>>the problem. ...
>
>
> Playing the devil's advocate here, if it was that important to you,
> does it matter what time they call you?

Hey, they called him at noon (12PM). Seems reasonable to me.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 27 Sep 2005 02:39:11 GMT, "Tom Scales" <tomtoo@softhome.net>
wrote:

>
><Rob> wrote in message news:eq9hj1p20aarjcrspu663jmh77m75ip5l0@4ax.com...
>> On 26 Sep 2005 15:13:24 -0700, "Dellhater" <fungurl0809@aol.com>
>> wrote:
>>
>>>i did recieve a case number and that was at 12:00PM on the night that i
>>>called the first time. i couldn't believe that he called me at
>>>midnight. i really think that they need to be aware of you the consumer
>>>are. they called from new delih india. and it wasn't hte first time
>>>that he called me at rediculous hours. it happened on the second time
>>>that i called back to find out who and when someone was comming to fix
>>>the problem. ...
>>
>>
>> Playing the devil's advocate here, if it was that important to you,
>> does it matter what time they call you?
>
>Hey, they called him at noon (12PM). Seems reasonable to me.
>


Tom, I can see why some get mad at you. You are good in computers but
your reading comprehension is below par.
Reread his earlier post (hint: second and third line).
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

screw. your an ass and i didn't aske to be harassed by someonelike you.
and what the hell does the was and global arming have to do with
anything said here. i think that your the one that needs to get a clus.
and if all you do is go on these posts and bitch a people the you need
to get a life or a hobby. mabey you should seek help from a doctor.
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Dellhater" <fungurl0809@aol.com> wrote in message
news:1127826359.965254.325060@g43g2000cwa.googlegroups.com...
> screw. your an ass and i didn't aske to be harassed by someonelike you.
> and what the hell does the was and global arming have to do with
> anything said here. i think that your the one that needs to get a clus.
> and if all you do is go on these posts and bitch a people the you need
> to get a life or a hobby. mabey you should seek help from a doctor.
>


Wow. I was wrong. It isn't a troll. How could I have been so blind.


Stew
 
Archived from groups: alt.sys.pc-clone.dell (More info?)

<Rob> wrote in message news:4plhj1lgdtiidnf89adjdfd0ckhebf1n6m@4ax.com...
> On Tue, 27 Sep 2005 02:39:11 GMT, "Tom Scales" <tomtoo@softhome.net>
> wrote:
>
>>
>><Rob> wrote in message news:eq9hj1p20aarjcrspu663jmh77m75ip5l0@4ax.com...
>>> On 26 Sep 2005 15:13:24 -0700, "Dellhater" <fungurl0809@aol.com>
>>> wrote:
>>>
>>>>i did recieve a case number and that was at 12:00PM on the night that i
>>>>called the first time. i couldn't believe that he called me at
>>>>midnight. i really think that they need to be aware of you the consumer
>>>>are. they called from new delih india. and it wasn't hte first time
>>>>that he called me at rediculous hours. it happened on the second time
>>>>that i called back to find out who and when someone was comming to fix
>>>>the problem. ...
>>>
>>>
>>> Playing the devil's advocate here, if it was that important to you,
>>> does it matter what time they call you?
>>
>>Hey, they called him at noon (12PM). Seems reasonable to me.
>>
>
>
> Tom, I can see why some get mad at you. You are good in computers but
> your reading comprehension is below par.
> Reread his earlier post (hint: second and third line).

Ah, my humo(u)r escaped you. Reread MY first response, which was very
supportive.

You have to admit either he is a lousy typist or his English is just really
poor.
 
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