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Mouse and keyboard don't work at login screen

SimoneP

Reputable
Dec 28, 2014
27
0
4,530
0
I upgraded my pc (new cpu, motherboard and case) and it finally works. I attached my keyboard and mouse and they work fine in the bios. But as soon as I get to the windows login screen, they are turned off. Usb and legacy usb are enabled in the bios. I tried different usb ports (usb 2.0 and 3.0). I can't get into safe mode because I also need to login there and I'm unable to do that. What can I do?
 

SimoneP

Reputable
Dec 28, 2014
27
0
4,530
0
I upgraded my pc, so it already had windows 7 on my ssd. I already let it sit on the login screen for a while but I doesn't do anything
 

SimoneP

Reputable
Dec 28, 2014
27
0
4,530
0
Both of them are on the usb 2.0 ports. And yes it does get to the login screen but whenever I get to the login screen, I can't use my mouse or keyboard anymore so I'm stuck there
 

SimoneP

Reputable
Dec 28, 2014
27
0
4,530
0
Before:
Cpu: i5-4460
Gpu: msi gtx 970
Psu: corsair cx600m
Motherboard: gigabyte z97p-d3
Ram: 16 gb ddr3

After:

Cpu: i7-6700k
Gpu: msi gtx 970
Psu: corsair cx600m
Motherboard: asus z170 pro gaming
Ram: 16 gb ddr4

I don't have an internet connection yet so I can't remote desktop. I guess that drivers are the problem. I have a support dvd for the mobo but no dvd reader in my new case. I could put it in another pc and copy the files over to a usb stick, I suppose just copying over the files should work? Although I don't know booting with that would work seeing as I can't login and install drivers from the desktop.
 

COLGeek

Titan
Moderator
This is almost certainly a driver issue, but the native drivers should have enabled the USB 2.0 ports at a minimum.

Try going into your BIOS and disabling the Secureboot/UEFI security/CSM settings to get the hardware changes recognized. Start on page 2-42 of the manual: https://www.asus.com/Motherboards/Z170-PRO-GAMING/HelpDesk_Manual/
 

SimoneP

Reputable
Dec 28, 2014
27
0
4,530
0
I already disabled secureboot. I can't find uefi security settings. And would it be wise to disable csm, it gives warnings when I try to disable it and I don't know if everything is still compatible if I disable it.
 

COLGeek

Titan
Moderator
Yes, drivers should get installed then. I am a bit perplexed here. Your 2 rigs are similar enough that the differences in drivers should have been manageable.

Try this. Reset your BIOS to its default state and then try booting the system again.
 

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