Question Mouse is not working when the system is turned on ?

[gowlet]

I own a SteelSeries Rival 600 mouse. Every time I turn on the computer, the mouse does not work and the lights do not turn on. After unplugging and plugging in the mouse USB cable a few times, it starts working. Whichever port I tried, the result is the same. My BIOS version is up to date. Windows 10 is up to date. SteelSeries software is installed. What might be the cause the problem?

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Try another known working mouse on your system.

Try the Rival 600 mouse on another known working system.

Determine if the start up problem follows the mouse or stays with the computer.

 

[gowlet]

Update your post to include full system hardware specs and OS information.

Try another known working mouse on your system.

Try the Rival 600 mouse on another known working system.

Determine if the start up problem follows the mouse or stays with the computer.

Graphics Card: ROG STRIX GeForce RTX 4080 Super
CPU: AMD Ryzen 7 5800x3D
Motherboard: ROG STRIX B550-F GAMING (WI-FI)
RAM: Corsair Vengeance RT 4x16GB 3600MHz CL16
OS: Windows 10 22H2 (19045.4842)

I don't have a chance to try the mouse on another system. There is no other system around me.

 

[Ralston18]

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

As a starting point: look in Reliability History/Monitor for error codes, warnings, or even informational events being captured just before or at the times the mouse fails to work. And what is different when the mouse does eventually work.

= = = =

Manually download (no third party tools or installers) the applicable Steelseries mouse drivers directly f rom the manufacturer's website. Reinstall and reconfigure.

Be sure that you are truly at the manufacturer's website. Just because the manufacturer's name appears in the URL does not mean that any given website is truly the manufacturer's website.

I found this website from among many websites "offering" the drivers:

https://steelseries.com/gaming-mice...09&utm_source=Partnerize&utm_medium=affiliate

Not sure about the details thereafter regarding the specifc driver/engine applicable to your mouse.

 

[gowlet]

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

As a starting point: look in Reliability History/Monitor for error codes, warnings, or even informational events being captured just before or at the times the mouse fails to work. And what is different when the mouse does eventually work.

= = = =

Manually download (no third party tools or installers) the applicable Steelseries mouse drivers directly f rom the manufacturer's website. Reinstall and reconfigure.

Be sure that you are truly at the manufacturer's website. Just because the manufacturer's name appears in the URL does not mean that any given website is truly the manufacturer's website.

I found this website from among many websites "offering" the drivers:

https://steelseries.com/gaming-mice...09&utm_source=Partnerize&utm_medium=affiliate

Not sure about the details thereafter regarding the specifc driver/engine applicable to your mouse.

Do you think that the PSU of someone using this system may be insufficient? The PSU will not be able to power the mouse? The software for the product was downloaded from the actual page.

 

[SkyNetRising]

What might be the cause the problem?

Broken mouse wire probably.
Those can get worn out depending on aggressiveness of your mouse use habits.

 

[Ralston18]

PSU's are a critical component that provides three different voltages (3.3, 5,12) to various system components.

Faltering or failing with respect to any given voltage (or voltages) can and do cause a wide variety of problems.

Identifying the PSU and its' associated specs is a necessary part of troubleshooting. Some PSUs simply do not last (low quality) and/or can be subject to power demands and fluctuations that bring about an early end to the designed in EOL (End of Life).

Yes, per @SkyNetRising , a broken wire could be one reason. A faulty USB port could be another.

May simply be a loose connections somewhere and once the system warms up something expands and tightens...

Key is to find a way to test another known working mouse on your system or to test your mouse on another known working system.

If there is no other system available, hopefully you will at least be able to obtain another mouse.

And do remember to look in Reliability History/Monitor for errors, etc. that match the times mouse problems occurred. Another tool that can be used is Event Viewer - not as user friendly.

 

[gowlet]

Broken mouse wire probably.
Those can get worn out depending on aggressiveness of your mouse use habits.

If the mouse wire was broken this would never work. When I unplug the mouse's power cord and plug it in again, it works.

 

[SkyNetRising]

If the mouse wire was broken this would never work. When I unplug the mouse's power cord and plug it in again, it works.

Try bending mouse wire in different places and see, if that causes mouse disconnect/reconnect.

 

[Ralston18]

Bend from one end to another, also gently twist and stretch.

Especially around the plug end.

A broken wire will still conduct if it touches the other piece - until they separate again....

Intermittent: works and then doesn't. Back and forth.

 

[gowlet]

Guys, I think you don't understand. If one wire was broken, it wouldn't work at all. This mouse doesn't work only when the computer is first turned on. It works after unplugging and reconnecting the mouse's power cable a few times.

 

[SkyNetRising]

If one wire was broken, it wouldn't work at all. This mouse doesn't work only when the computer is first turned on. It works after unplugging and reconnecting the mouse's power cable a few times.

Even if a wire in mouse cable is broken, it can sometimes make contact, when cable is bent in a specific way.
You unplug and reconnect the mouse. Cable gets moved to a different position, when you do that.
Wire in cable gets disconnected or reconnected (depending on wire position).

Did you try bending the wire in different spots?

 

[gowlet]

Even if a wire in mouse cable is broken, it can sometimes make contact, when cable is bent in a specific way.
You unplug and reconnect the mouse. Cable gets moved to a different position, when you do that.
Wire in cable gets disconnected or reconnected (depending on wire position).

Did you try bending the wire in different spots?

Once the mouse starts working there is no problem. until I turned my computer off and on again.

 

[SkyNetRising]

So - you tried bending wire in different spots and it didn't cause mouse to disconnect/reconnect?
Is that correct?

Or you're just refusing to try that, because it doesn't seem like a plausible reason for your issue?

What happens, if you disconnect and reconnect your mouse after it has already started working?
Does it keep working? No matter, how many times you disconnect and reconnect it?

 

[gowlet]

So - you tried bending wire in different spots and it didn't cause mouse to disconnect/reconnect?
Is that correct?

Or you're just refusing to try that, because it doesn't seem like a plausible reason for your issue?

What happens, if you disconnect and reconnect your mouse after it has already started working?
Does it keep working? No matter, how many times you disconnect and reconnect it?

I touched different parts of the mouse cable and there was no problem. As I said, when I turn on my computer, there is no power to the mouse. When I unplug and plug in the mouse's power cord a few times, the mouse gets power. There is no problem until I turn off the computer.

 

[SkyNetRising]

Could be USB port problem.
If initially it's in a power saving mode.
And gets activated after unplugging/replugging the mouse.

Could be mouse internal electronics problem.
For example some internal capacitor not charging up properly.
And only after unplugging/replugging it gets enough charge.

You have to be willing to try multiple things for diagnosing any such issues.

Try a different mouse. Does it exhibit the same behavior?
Try your mouse in a different pc. Does it exhibit the same behavior?

How old is that mouse BTW ?