I got a screen replacement for my laptop at a repair shop after I tripped over the charging cable. After I got it back, I found that the cursor would "activate" every now and then. To clarify, if I had a youtube video in fullscreen, the video toolbar would appear randomly for a split second (as if I moved the mouse or touched the screen). Sometimes, the mouse would suddenly disappear as I was moving it around, which usually happens when the touchscreen is touched. At other times, the cursor would just appear at a completely random position.
At first, I thought it was a touchscreen issue, since the replacement was not the OEM screen, but the problem persisted even after I disabled the touchscreen in device manager. Then I thought maybe the touchpad was damaged too, so I disabled the touchpad - still not fixed. Finally, I thought maybe it was my bluetooth mouse, so I turned off bluetooth, it still persists. I've listed below all the things I tried:
My laptop information:
Asus Zenbook Flip 14 (UX461UA)
Damage observed on screen only before sending for repair
Windows 10
Roughly 2 years old now
Touchpad driver: HID compliant touch pad, Asus precision touchpad
Any informed guesses would be highly appreciated!
At first, I thought it was a touchscreen issue, since the replacement was not the OEM screen, but the problem persisted even after I disabled the touchscreen in device manager. Then I thought maybe the touchpad was damaged too, so I disabled the touchpad - still not fixed. Finally, I thought maybe it was my bluetooth mouse, so I turned off bluetooth, it still persists. I've listed below all the things I tried:
- Disabled touchscreen in device manager
- Disabled touchpad
- Disabled bluetooth
- All of the above at the same time
- Uninstalled touchpad and touchscreen in device manager
- Factory reset (Windows 10)
- Installed Linux (Ubuntu)
My laptop information:
Asus Zenbook Flip 14 (UX461UA)
Damage observed on screen only before sending for repair
Windows 10
Roughly 2 years old now
Touchpad driver: HID compliant touch pad, Asus precision touchpad
Any informed guesses would be highly appreciated!