Mouse not working.

[Doubledjh]

I recently replaced my old gaming mouse as it was disconnecting often. I thought that mouse was really good so i purchased the same mouse. When I put the new mouse in I inserted the driver which came in the box and nothing really happened. The mouse will not move however when i put my old mouse in it still works. When i put the driver in it just says 'files on disk'. Can someone please help me fix this problem. The mouse is a powercool gm-002 and i'm currently on windows 10

 

[kaptainkuftic]

When you have the disk in, go to file explorer, hit 'this pc' find the disk, right click, hit open. The driver should be in there.

Also, it may just require a reboot

 

[Lutfij]

1| When posting a thread of troubleshooting nature, it's customary to include your full system's specs as well as your OS but in this case you should also include the make and model of your culprit peripheral.

2| Have you made sure your chipset drivers are up to date as well as your motherboard BIOS?

3| Have you tried downloading the drivers from the manufacturers site onto your system and installing it under an elevated command?
i.e, Right click installer>Run as Administrator (assuming you're on Windows OS environment.

 

[Paperdoc]

Sometimes getting your system to forget old drivers so you can use a new one is hard. This is the sequence I use.

1. Disconnect you new mouse and plug in your old one. Go through Control Panel ... System to get to Hardware and choose the Device Manager. There click on the Mouse item and get to the specific mouse you have in there. Now RIGHT-click on it and choose to Uninstall. Back out to the main screen.
2. Shut down your system. Disconnect the old mouse. Start your system up again. It will NOT have any mouse installed and it won't find one, either, so it will delete references to the old mouse in its list of drivers to load.
3. Shut down. Plug in your new mouse. Boot up and it should find your new device (the mouse) and install the correct driver for it. Now it should work.

 

[Doubledjh]

Sorry guys i am very new to this website btw lmao. I cannot find the manufacturers site