Question Multiple blue screens, unable to properly diagnose

[AGaarden]

Hello,

My partner's PC has been having somewhat frequent shutdowns and blue screens recently. These have previously been heavily reduced from being constant by replacing the RAM in the machine, but has been slowly ramping up again. After the most recent blue screen, the computer was having screen flickering and stutters seconds apart in-game. I'm not very well-versed in minidump debugging, so I hope someone will be able to assist in that.

The crashes have primarily been happening while playing Diablo IV. Minidumps are in the download link below. Any advice and assistance is appreciated.

Specs:
Windows 11 Home 64 Bit
AMD Ryzen 9 5900X
nVidia GeForce RTX 3080 Ti
ASUS ROG STRIX B550-F WiFi
32GB DDR4 Corsair RAM, 3600MHz
2TB Samsung 980 Pro SSD

Minidumps:
https://mega.nz/file/dFUX2SJK#tGktLS8IaT_QlBF6nv1Xh_aLXUT_TwcfVOOE4q_yv4w

 

[Ralston18]

Setting aside minidumps for the time-being....

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drives: how full?

Look in Reliability History/Monitor and Event Viewer. Either one or both tools may be capturing some error code, warning, or informational event just before or at the time of the blue screens.

Reliability History/Monitor is end user friendly and the timeline format may reveal some pattern.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Any given entry can be clicked for more details. The details may or may not be helpful.

And you can take screenshots of entries and/or errors and post the screenshots here via imgur (www.imgur.com).

 

[AGaarden]

Setting aside minidumps for the time-being....

PSU: make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drives: how full?

Look in Reliability History/Monitor and Event Viewer. Either one or both tools may be capturing some error code, warning, or informational event just before or at the time of the blue screens.

Reliability History/Monitor is end user friendly and the timeline format may reveal some pattern.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Any given entry can be clicked for more details. The details may or may not be helpful.

And you can take screenshots of entries and/or errors and post the screenshots here via imgur (www.imgur.com).

Thank you for the quick response. I'm well known in event viewer, but have been at my wits end trying to solve this that I assumed minidumps to be the last resort and have blindsided myself somewhat.

PSU is a BoostBoxx Power Boost 850 watt power supply, 80 Plus Gold certified. The PC was prebuilt by some company, I don't know this make and model myself.

Disk Drive is about 2/3rds full, 660gb free out of 1.8tb available.

Event viewer captured blue screen events and another frequent thing that I haven't been able to find solutions for either, but couldn't see as connected. See imgur link below:

https://imgur.com/a/inpHiyy

View: https://imgur.com/a/inpHiyy


Reliability history is also in the imgur post, though I don't see much there myself.

 

[Ralston18]

Open Reliability History/Monitor (main window, set the View for Weeks, expand the window so all can be seen, take a screenshot, and post that screen shot.

FYI:

https://windowsloop.com/how-to-see-reliability-history-in-windows/

= = = =

Are you familar with "dism" and "sfc /scannow"?

First try the built in Windows troubleshooters. The windows troubleshooters may find and fix something.

Then:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Hopefully the tools will find and fix something: Explorer seems to be having many problems.

= = = =

Overall, increasing numbers of errors and varying errors are a sign of a failing/faltering PSU.

However, the next thing to do is to power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage.

Hopefully just something coming a bit loose.....

 

[AGaarden]

Open Reliability History/Monitor (main window, set the View for Weeks, expand the window so all can be seen, take a screenshot, and post that screen shot.

FYI:

https://windowsloop.com/how-to-see-reliability-history-in-windows/

= = = =

Are you familar with "dism" and "sfc /scannow"?

First try the built in Windows troubleshooters. The windows troubleshooters may find and fix something.

Then:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Hopefully the tools will find and fix something: Explorer seems to be having many problems.

= = = =

Overall, increasing numbers of errors and varying errors are a sign of a failing/faltering PSU.

However, the next thing to do is to power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage.

Hopefully just something coming a bit loose.....

The imgur has been updated to include week view reliability monitor and DISM/SFC results.

I am not sure which of the Windows troubleshooters you want us to run? The explorer problem is a one-time incident, this flickering and explorer shut-downs has not happened before.

All connections seem to be firmly in place, I see no obvious damage either. I suspect it's a PSU failing in that case, given no other obvious errors in that or DISM/SFC results?

 

[Ralston18]

Regarding the Windows troubleshooters: System > Troubleshoot > Other troubleshooters.

Just run the applicable troubleshooter for any sort of problems being experienced.

Generally quick and easy but generic and results may vary.

DISM/SFC will (hopefully) find and fix corrupted or buggy files. And provide feedback accordingly.

= = = =

Reliability Monitor shows that critical problems (especially Applications, Windows, and Misc.) started August 12th.

Take a look at the next set of dates by scrolling to the right if possible.

For the most part increasing numbers of varying errors are an indication do indeed, to me, of a faltering/failing PSU.

No harm in clicking "View technical details": however the details may or may not be helpful.

And DISM/SFC rule out software problems.

= = = =

Make and model PSU? Wattage, age, condition (original to build, new, refurbished, used?

Do you have another known working PSU that can be swapping in for testing? Be sure to use only the cables that come with the test PSU.

Also:

Is all important data on the system backed up at least 2 x to locations away from the system in question? l Ensure that the backups are proven to be recoverable and readable.

 

[AGaarden]

Regarding the Windows troubleshooters: System > Troubleshoot > Other troubleshooters.

Just run the applicable troubleshooter for any sort of problems being experienced.

Generally quick and easy but generic and results may vary.

DISM/SFC will (hopefully) find and fix corrupted or buggy files. And provide feedback accordingly.

= = = =

Reliability Monitor shows that critical problems (especially Applications, Windows, and Misc.) started August 12th.

Take a look at the next set of dates by scrolling to the right if possible.

For the most part increasing numbers of varying errors are an indication do indeed, to me, of a faltering/failing PSU.

No harm in clicking "View technical details": however the details may or may not be helpful.

And DISM/SFC rule out software problems.

= = = =

Make and model PSU? Wattage, age, condition (original to build, new, refurbished, used?

Do you have another known working PSU that can be swapping in for testing? Be sure to use only the cables that come with the test PSU.

Also:

Is all important data on the system backed up at least 2 x to locations away from the system in question? l Ensure that the backups are proven to be recoverable and readable.

We've not had any in-Windows problems apart from the Explorer messing up this one time, so I don't think Windows troubleshooter will be very useful here.

PSU is a BoostBoxx Power Boost 850 watt power supply, 80 Plus Gold certified. The PC was prebuilt by some company, I don't know this make and model myself.

I think I wrote it a bit confusing here. These are the specs of the PSU, it is original to the build and new afaik. I only meant I wasn't aware of the make and model up until I read it on the spec sheet, BoostBoxx is not a company I know.

We do not have a test PSU, unfortunately, but it is no trouble for us to get a new one and see if it solves the problem.

 

[Ralston18]

Do remember the backups.

 

[ubuysa]

In addition to the above, the three dumps show failures in different operations but the one thing that two of them have in common is memory; both fail when accessing structures in memory. The other dump appears to fail on nvlddmkm.sys, the Nvidia graphics driver, but given the other two dumps I think this may be coincidental and also a memory failure.

You're overclocking your RAM to 3200MHz, which is what it's rated at and at the speed the CPU can support, but it's still overclocked. I'd like you to removed the DOCP or XMP profile in the BIOS settings so that the RAM runs at it's native (SPD) speed of 2133MHz. Let's see whether it's stable at that speed.