I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?
Can't guarantee this will work for you, Go to your brand's support page and download the latest drivers. Don't assume that update software updated them. Go right down the list, starting with the bios. Be careful and follow the instructions exactly. You don't want to brick your laptop. Update the entire list. Good luck!
Did all that - had 15months of continual problems with my Asus computer - In the end Asus gave me an RMA for a full refund - just unfortunate that I had used a $250 voucher that goodguys refused to refund.
So I went all out and bought a Lenovo - had it for 2 months now - and WOW!!!! No problems - can't believe Asus gave me sooooo much grief for 15months!
i dont know why the hell this lets me only quote your answer but to hell with it.
i have ASUS k53SV, its been like 3 years now. i have it on a nice cooling pad and cleaned inside recently, thermopaste is switched and new, everything is runnuni on stock. everything was OK until i did a major windows update. I had it turned off for a while because last time it messed some settings up and it frustrated me. So after that update it started to "pass out" just screen goes black, if i move mouse fast enough it wants my password and i can carry on. whather on battery or with Ac does not seem to affect it, temperature is Ok. Its really annoying. How can i fix that or i just roll back and live happily ever after?
After getting it back from service 5 times, windows was reinstalled from scratch each time.
I left it as is, factory default and I did the upgrade thing, and even upgraded from windows 8 to windows 8.1.:- always without success. In fact I had really decided it was me and my programs until the last time I got it back. Did nothing, installed nothing - not even antivirus, but still it shut down, all I was doing was playing windows solitaire for 7 minutes!
I bought a fan cooler, I checked it wasn't overheating and the motherboard had been replaced. In the end - admitted defeat and gave up.
Sorry - I don't believe anything can help 🙁
I left it as is, factory default and I did the upgrade thing, and even upgraded from windows 8 to windows 8.1.:- always without success. In fact I had really decided it was me and my programs until the last time I got it back. Did nothing, installed nothing - not even antivirus, but still it shut down, all I was doing was playing windows solitaire for 7 minutes!
I bought a fan cooler, I checked it wasn't overheating and the motherboard had been replaced. In the end - admitted defeat and gave up.
Sorry - I don't believe anything can help 🙁
Hi Daniel,
I have the same problem. Nevertheless, you can always recover the office files from temp files. Even if you've over write on your original file, big brother keeps a copy of everything in your PC! Just search for "~" files. Here is the solution:http://support.microsoft.com/kb/316951
However, coming back to the Asus shut down issue, mine does it too, and it's really annoying!
fixitlikeagirl
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- Nov 6, 2014
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I had a similar issue. I just replaced the fan (connected to the heatsink) thinking that was the problem. But it still did the same, laptop shuts off when plugged in. I checked adapter, tried disabling processor in safe mode, tried taking out the battery while plugged in - the issue was still there after checking all these stuff... Then I remembered something I saw when replacing the fan/heatsink. The thermal compound (paste), in between the processor and heatsink was almost gone. So I went and bought the paste, removed the fan/heatsink, cleaned out all the gunk on the processor using a cotton swab and alcohol (took 30mins), put a fresh new coat of thermal paste, put everything back in place - and finally, it worked! Problem solved.
ariellamarie
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- Nov 23, 2014
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My laptop also shut off and wont turn back on,it wasnt hot when it did so i dont think it over heated,ivr had it charging for about 10 hours next to a fan but it still wont turn on and i cant figurr out whats wrong with it
I know that there are many articles out there stating that Asus has remarkable reliability...but I know differently. I bought my first one, a laptop, in April 2014 and had to take it in for a motherboard failure in October. They did not have a comparable one in stock at the store and I can not miss work so I got a new Asus desk top tower. That lasted 2 weeks and would start randomly shutting down without warning in addition to other problems. I lost intricate design changes in Adobe Illustrator as a result. They replaced it with a 3rd one on November 21st and I will be taking it back in 2 days to exchange it for an HP.
So their motto, "Persistent Perfection", rings hollow for me. Beware. And their tech support is awful, fyi.
AngrywASUS
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- Apr 13, 2015
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I had the same problem with an ASUS running windows7 BFIJ - it was a 1400 laptop when i bought it. It got to the point where it wasnt useful at all.
could not link it to any software or temperature, sometimes it would run for days, then other times it would shut off in the first 3 minutes. Just instant off "Pew". Black screen.
So i bought a new ASUS thinking i had a lemon... Guess what?! Same flipping problem again. This time i bought a S550C. Exact same issue. So i re-imaged it to the factory setting as per ASUS support then struggled to download and install all the windows updates.
TIP: Only download and install a couple updates at a time. I tried to do all of them, half of them 1/4 of them 1/10th of them, and it would never work.
So re-imgaged it a few times, installed one or two softwares at a time and got back to where i was. Worked OK for a couple months... then... PEW
Same flipping problem. What a peice of JUNK. Never again.
could not link it to any software or temperature, sometimes it would run for days, then other times it would shut off in the first 3 minutes. Just instant off "Pew". Black screen.
So i bought a new ASUS thinking i had a lemon... Guess what?! Same flipping problem again. This time i bought a S550C. Exact same issue. So i re-imaged it to the factory setting as per ASUS support then struggled to download and install all the windows updates.
TIP: Only download and install a couple updates at a time. I tried to do all of them, half of them 1/4 of them 1/10th of them, and it would never work.
So re-imgaged it a few times, installed one or two softwares at a time and got back to where i was. Worked OK for a couple months... then... PEW
Same flipping problem. What a peice of JUNK. Never again.
druplewini
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- Apr 19, 2015
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I had this same problem and had my laptop checked from where I bought it.
They said "dissembled the laptop and found rust on motherboard, suspected source of problem"
I've never spilled anything on the motherboard, but got the rusts.
Unfortunately, the warranty just finished just one week before I send my laptop.
I am so disappointed. should've bought other brand 🙁
They said "dissembled the laptop and found rust on motherboard, suspected source of problem"
I've never spilled anything on the motherboard, but got the rusts.
Unfortunately, the warranty just finished just one week before I send my laptop.
I am so disappointed. should've bought other brand 🙁
afrika1963
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- May 3, 2015
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Have had the same problem and returned to Asus 3 times......replaced motherboard still does it......they say they can't find the problem..........never buy an Asus....just found he same thing happens to my son's notebook too........I will be really pissed if one day it just wont restart....obviously an Asus defect that they won't face up to!
GioStudios
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- May 25, 2015
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The problem is the Hardrive. SSD Solid State Drives are garbage. After 2 years they start malfunctioning. Get a tech to replace the hardrive completely. My laptop is back to normal now.
Willythehero
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- Mar 29, 2014
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This is more of a testimony than a solution. Ordered my Asus X550L, 15.6" laptop in Feb. 2014 at amazon.com (also listed as the seller). Just over a year later, the battery began failing; it stopped keeping the laptop powered on for at least three hours. One moment the Power Options icon in Systray would report something like 89% available and a few minutes later, it would blindside you with a complete, hard shutdown. Right now, I have it plugged in and Power Options reports 89% available and not charging. WTF?!! Instead of getting a new battery, I may switch to a Lenovo; I see many colleagues at my workplace using this brand and no one's been complaining about it.
Hi, came here because I'm having the same issue. But I really posted because I wanted to say that everywhere I go to check a problem with a laptop, no matter what brand it is, I always see the same: "I won't buy XXX anymore, XXX is the worst, I will switch to YYY". Then you go to YYY forum and everything you read is "I won't buy YYY anymore, YYY is the worst, I will switch to ZZZ".
You guys are irrational as fuck.
You guys are irrational as fuck.
BTW, this solved it.
And I had a serious problems with 3 lenovos in a row, the first of them taking 8 months and three travels to manufacturer to be refunded, because they just didnt solved it and didnt want to change it for a new or refurbished one. The other two went in and out of my house in less than a week so I got them refunded by the very store, not lenovo itself.
One Acer long ago smelled like hell itself from day 0 and another one took 3 weeks to break it's power system (not the battery, but the mobo). One familiar gone thru lots of shit with a high end, expensive as a palace, Sony Vaio for more than a year.
One ASRock mobo on desktop took 6 years to fry, one Gigabyte mobo took 2 months. One Asus mobo lived 4 years and another one fried in less than 6 months.
Long story short: Electronics fail. Chose the manufacturer with the best and faster technical support and the most responsive team.
And I had a serious problems with 3 lenovos in a row, the first of them taking 8 months and three travels to manufacturer to be refunded, because they just didnt solved it and didnt want to change it for a new or refurbished one. The other two went in and out of my house in less than a week so I got them refunded by the very store, not lenovo itself.
One Acer long ago smelled like hell itself from day 0 and another one took 3 weeks to break it's power system (not the battery, but the mobo). One familiar gone thru lots of shit with a high end, expensive as a palace, Sony Vaio for more than a year.
One ASRock mobo on desktop took 6 years to fry, one Gigabyte mobo took 2 months. One Asus mobo lived 4 years and another one fried in less than 6 months.
Long story short: Electronics fail. Chose the manufacturer with the best and faster technical support and the most responsive team.
Hi, I had a similar problem with my Asus laptop R501V, randomly shutting down and restarting, long story short, one day I removed one of the two 8gig memory modules and bingo, it has operated without problem for 8 days. I hope this fix works for some of the people on this forum
I have had this issue with every laptop I have owned and spent many hours trying to find a solution to this problem.I have changed brands every time I bought a new laptop because of this, but the problem always occurs and slowly gets worse over time. I eventually found a solution on my previous machine...
I changed from Acer to Sony Vaio and I now own an Asus which had its second sudden power off shutdown lastnight, first one a few weeks after purchase in september. I am a gamer and all my laptops are bought specifically for gaming with as good as spec as I can afford. My Asus is still under guarantee but I wont let run of the mill tech monkeys anywhere near it, thats just me.
(I cant use a desktop pc at home as I run mainly on solar battery power from a good sinewave inverter and modern gaming desktops need too much juice for that. Before anyone asks I have the problem on grid or inverter power it doesnt make any difference.)
Anyway I have some knowledge of pc tech so when my Sony Vaio started to shutdown all the time, a few years ago (and about 2 years after purchase), I checked all the usual suspects i.e
- Always kept fan clean and used a good laptop cooler - temps were always the best i could get them
- All that re seating stuff
- Checked HDD was never any errors
- Memcheck no errors
- Remove battery and/or RAM banks - problem was the same
- Full system reboot to factory spec and everything inbetween - problem was the same
- Power supply output - normal function but tried a new one anyway - problem was the same
- Nvdia graphics card tried all the different gfx drivers I could find - problem was the same
and anything else you can think of ... audio drivers, bios, etc.
Always the same error in windows event log i.e Error ID 41 - critical shutdown - MW kernel power.
It occured to me that the problem nearly always occured when my graphics card was running at max performance level. Eventually the machine would turn itself off almost immediately after loading up a game, and it was any game that i had on my HDD at the time.
I reduced the processor max to 80% and downclocked my gfx card (NVIDIA 425m) 1 notch using Nvidia Inspector. This was mostly successful so i took my card down 2 notches and after that I ran problem free for at least a year until I upgraded to a new laptop. I put the processor max back to 100% and that was always ok.
So for me anyway it was always problem with the graphics card, my games didnt seem to suffer from a slight downclock of the card.
Im just hoping that this is gonna work on my Asus because I really dont want to send it in.
BUT does anyone know why this happens, are gaming laptops just that bit too close to the limit with power requirements ? Is it specific to NVIDIA as all my laptops have had that in common, or does it happen with Radeon equipped laptops aswell ?
Hope this helps someone.
I changed from Acer to Sony Vaio and I now own an Asus which had its second sudden power off shutdown lastnight, first one a few weeks after purchase in september. I am a gamer and all my laptops are bought specifically for gaming with as good as spec as I can afford. My Asus is still under guarantee but I wont let run of the mill tech monkeys anywhere near it, thats just me.
(I cant use a desktop pc at home as I run mainly on solar battery power from a good sinewave inverter and modern gaming desktops need too much juice for that. Before anyone asks I have the problem on grid or inverter power it doesnt make any difference.)
Anyway I have some knowledge of pc tech so when my Sony Vaio started to shutdown all the time, a few years ago (and about 2 years after purchase), I checked all the usual suspects i.e
- Always kept fan clean and used a good laptop cooler - temps were always the best i could get them
- All that re seating stuff
- Checked HDD was never any errors
- Memcheck no errors
- Remove battery and/or RAM banks - problem was the same
- Full system reboot to factory spec and everything inbetween - problem was the same
- Power supply output - normal function but tried a new one anyway - problem was the same
- Nvdia graphics card tried all the different gfx drivers I could find - problem was the same
and anything else you can think of ... audio drivers, bios, etc.
Always the same error in windows event log i.e Error ID 41 - critical shutdown - MW kernel power.
It occured to me that the problem nearly always occured when my graphics card was running at max performance level. Eventually the machine would turn itself off almost immediately after loading up a game, and it was any game that i had on my HDD at the time.
I reduced the processor max to 80% and downclocked my gfx card (NVIDIA 425m) 1 notch using Nvidia Inspector. This was mostly successful so i took my card down 2 notches and after that I ran problem free for at least a year until I upgraded to a new laptop. I put the processor max back to 100% and that was always ok.
So for me anyway it was always problem with the graphics card, my games didnt seem to suffer from a slight downclock of the card.
Im just hoping that this is gonna work on my Asus because I really dont want to send it in.
BUT does anyone know why this happens, are gaming laptops just that bit too close to the limit with power requirements ? Is it specific to NVIDIA as all my laptops have had that in common, or does it happen with Radeon equipped laptops aswell ?
Hope this helps someone.
My mother-in-law cannot upgrade her Asus X59GL to Windows 10. The laptop just shuts down when the installation is between 2-10% done (copying files).
Running in Windows 7 and just idling, shows temperatures around 65-70c (100c is max). And this is with the CPU-clock being throttled up/down according to demand.
Reason: Once Win10 is installing or you go to BIOS settings (F2 during boot) the CPU is not throttled and temperature gets to the maximum limit, and the computer shuts down.
Solution: Since the computer is 5-6 years old, i reckoned that vacuuming the fan-exit and other "breathing holes" on the bottom side would help the issue. But, that is not enough. I took the big plate of the bottom and removed the fan. As you can see from the picture the heatsink is almost completely blocked by dust. I cleaned this out and also gently cleaned the fanblades with a brush.
This solved the issue, and the overheating problem is not anymore.
This just goes to show, that periodically maintenance of the internals are vital on some laptops to keep them running cool. http://imgur.com/v68zVP9
Running in Windows 7 and just idling, shows temperatures around 65-70c (100c is max). And this is with the CPU-clock being throttled up/down according to demand.
Reason: Once Win10 is installing or you go to BIOS settings (F2 during boot) the CPU is not throttled and temperature gets to the maximum limit, and the computer shuts down.
Solution: Since the computer is 5-6 years old, i reckoned that vacuuming the fan-exit and other "breathing holes" on the bottom side would help the issue. But, that is not enough. I took the big plate of the bottom and removed the fan. As you can see from the picture the heatsink is almost completely blocked by dust. I cleaned this out and also gently cleaned the fanblades with a brush.
This solved the issue, and the overheating problem is not anymore.
This just goes to show, that periodically maintenance of the internals are vital on some laptops to keep them running cool. http://imgur.com/v68zVP9
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