my computer recognizes my keyboard as a mouse and keyboard

[Stanislav_6]

so my mouse works and its not even in the device manager and my keyboard thats there is not workinng and look http://prntscr.com/fp3s04 http://prntscr.com/fp3s6x razer deathadder 2013 is my mouse my keyboard is razer deathstalker 2016 chroma and is no where to be found in the system.
Please help me fix this.

 

[Blitz_]

Hi, First off can I point out that you have loaded a screen shot from the "Devices and Printers" not the Device Manager. Please go to you Computer - click System Properties at the top and then click Device Manager, you should be given a Forest List (Lots of Drop Downs with + Symbols) Click under Mice and Click under Keyboards, if you could load a screen shot of that it should provide the information.

In the mean time, have you confirmed that you have the correct Drivers installed for both devices.

Mice and Keyboards will often work by just plugging them into the USB, however the Drivers allow for the extra features you get with the Aftermarket Hardware.

While in the Device Manager, Locate both the mouse and the Keyboard, right click and select Update Driver Software for each. failing this it might be worth Uninstalling both devices and re-installing them.

Could you also supply some details of your system, such as Which OS you are using (Windows 7/8 or 10)

Cheers, hopefully we can figure it out

 

[Stanislav_6]

http://prntscr.com/fp58w2 this is where i am right now i updated and uninstalled the drivers and installed them again and still the same my mouse works but my keyboard doesn't .

 

[Blitz_]

Which drivers did you install? Where did you install them from?

 

[Stanislav_6]

i just uninstalled them and danwoaled new from razer

 

[Blitz_]

Have you tried another keyboard in the same port? I'm assuming it's USB. What OS are you running?

 

[Stanislav_6]

i have tried other kayboards in all the ports and thry just lightup but don't respond im on windows 7 ultimate

 

[Blitz_]

so other keyboards that are known to work wont work in any port?

 

[Stanislav_6]

yes

 

[Stanislav_6]

look http://prntscr.com/fp5ou7 http://prntscr.com/fp5p6h

 

[Stanislav_6]

uppp