My grandparents use a HP Pavilion dv6 laptop. They play Facebook games and use the internet, and claim that they "never install anything", even though they obviously do. Their computer is cluttered with junk files, such as iObit, ad ware, etc. They called us and told us that there computer was acting funny, and that when they turn it on they cant click on anything. Okay, fine. Probably some kind of Trojan. So, we tell them to wait for me to come out next week, because i am a self certified computer geek, and they say "Okay."
Next week, they tell us that they got Microsoft to fix it for $400. I was immediately skeptical. My grandma wouldn't give me much info, because she wasn't involved much, it was my grandpa. About a month later, now, I come over to their house. They ask me to print something for them, and i notice that the computer is slow and cluttered with junk. They tell me that Microsoft did it. I find a file on their PC called "pctechsite_consumer agreement" or something. I look up PC tech site and ask them if this was the company that helped them, and they said yes. This company is sketchy as all hell, and IS NOT microsoft. Turns out, that they fixed their computer over the internet, and installed all types of crap. Now, it still has adware, and is slower than ever. I could have fixed it for free, and they got scammed. Be wary of this stuff, guys. It's real, and it'd disgusting.
Next week, they tell us that they got Microsoft to fix it for $400. I was immediately skeptical. My grandma wouldn't give me much info, because she wasn't involved much, it was my grandpa. About a month later, now, I come over to their house. They ask me to print something for them, and i notice that the computer is slow and cluttered with junk. They tell me that Microsoft did it. I find a file on their PC called "pctechsite_consumer agreement" or something. I look up PC tech site and ask them if this was the company that helped them, and they said yes. This company is sketchy as all hell, and IS NOT microsoft. Turns out, that they fixed their computer over the internet, and installed all types of crap. Now, it still has adware, and is slower than ever. I could have fixed it for free, and they got scammed. Be wary of this stuff, guys. It's real, and it'd disgusting.