Question My pc freezes and get black screen then the display will be on again

[chaHAHArlie]

• CPU
  Ryzen 5 2600
• Motherboard
  B450m mortar max
• RAM
  2x8 3200mah
• GPU
  Palit 1650 super
• Storage
  250gb ssd kingston + 1tb hdd
• PSU
  corsair 750w 80+ bronze

I've noticed that there are times my pc is being lag on normal use that doesn't happen before. But the main issue is my pc will lag/ freeze for couple of seconds it always occurs when I'm working on premiere pro, even if the work is not that complicated there is still times that it will lag then always after that lag i will get black screen but the system unit is on after couple of seconds it will turned on again but when it turned on the program monitor (preview of video) on premiere pro is just black so i have to restart premiere pro for it to be normal again. And there is also times where I experience lag by only just playing on youtube some videos. I've tried replacing my cpu cooler to see if my cpu is overheating from working on premiere pro and after effects but after replacing my stock amd cooler the problem still happens but the temps are better now. What could be the problem of it? Is it a hardware failing?

here is the link for the example of the problem occuring thanks!

pc problem – Google Drive

drive.google.com

 

[Dave8671]

HI
From what I have read on the premiere pro forums. This seems to be a Program issue. Adobe has been known to use high resources even it PDF read does that is why I changed.

Most of the forum members had higher GPU model than the 1660 and still have this issue. and some had i9 gen CPU Many users have had this issue after updating the program.

I would suggest you updated drivers to your GPU. this maybe be the cause of the black screen. There is a premiere pro 22.2. Not that would solve this issue.

Link for drivers, click the download service and select your GPU model and OS

:: Palit - Download Service ::

Palit Microsystems Ltd. is well-known for manufacturing stable, excellent, and innovative graphics accelerators. As one of the top PC components manufacturers, Palit continues to provide top-to-bottom graphics cards with stable and excellent quality to the world.

www.palit.com

 

[chaHAHArlie]

HI
From what I have read on the premiere pro forums. This seems to be a Program issue. Adobe has been known to use high resources even it PDF read does that is why I changed.

Most of the forum members had higher GPU model than the 1660 and still have this issue. and some had i9 gen CPU Many users have had this issue after updating the program.

I would suggest you updated drivers to your GPU. this maybe be the cause of the black screen. There is a premiere pro 22.2. Not that would solve this issue.

Link for drivers, click the download service and select your GPU model and OS

:: Palit - Download Service ::

Palit Microsystems Ltd. is well-known for manufacturing stable, excellent, and innovative graphics accelerators. As one of the top PC components manufacturers, Palit continues to provide top-to-bottom graphics cards with stable and excellent quality to the world.

www.palit.com

Hello! thanks for the info, I'll try to do this i hope it works. Because even doing a playback on my work there are times that it is also lagging even though it is just the video without any heavy animations happening.

 

[chaHAHArlie]

HI
From what I have read on the premiere pro forums. This seems to be a Program issue. Adobe has been known to use high resources even it PDF read does that is why I changed.

Most of the forum members had higher GPU model than the 1660 and still have this issue. and some had i9 gen CPU Many users have had this issue after updating the program.

I would suggest you updated drivers to your GPU. this maybe be the cause of the black screen. There is a premiere pro 22.2. Not that would solve this issue.

Link for drivers, click the download service and select your GPU model and OS

:: Palit - Download Service ::

Palit Microsystems Ltd. is well-known for manufacturing stable, excellent, and innovative graphics accelerators. As one of the top PC components manufacturers, Palit continues to provide top-to-bottom graphics cards with stable and excellent quality to the world.

www.palit.com

hello, its been a long time and i forgot to get back here. But it still persist after trying to update the drivers. I've also tried to roll back nvidia drivers, perform couple of times of clean installation using DDU and also changed my video card from 1650 super to 1660 super, it still happened after that. Then I updated my bios and changed my cpu from ryzen 5 2600 to r7 5700x, it didn't occur for a couple of days but then the freeze and black screen happened again but not as frequent as before.

 

[Dave8671]

Hi there
The issue less, though is it with the the Adobe premiere? On the known issues page of abobe recommend Nvidia driver 531.41 or higher.

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

If you are using this driver or above version I would contact abobe.