Question My pc shuts down randomly

[magisk_ost]

Recently my computer has started randomly restarting. And i cant find a reason. I checked event viewer and it says there is a Kernel-power issye, with task category 63. Now I dont know what that means. And was hoping for some help. Ive Checked power connections between my pc components. But This started recently and I haven't had this issue for too long.
When checking reliability monitor it also just says that the computer shut down unexpected. And that the issue says that "Windows shut down properly". It usually happens when i play games. And I haven't seen it otherwise.

Motherboard: ASUS TUF Gaming B650-PLUS WIFI
CPU: AMD Ryzen 5 7600x
GPU: AMD Radeon RX 7800xt (Asus Dual OC)
RAM: 16GB Kingston FURY Beast DDR5 5600MHz
PSU: Corsair RMe Series RM750e
CPU cooler : Be Quiet Pure Rock 2 Black
Case : ZALMAN i3 Neo Argb


- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-06-23T11:15:05.2816147Z" />
<EventRecordID>28062</EventRecordID>
<Correlation />

<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Liam-pc</Computer>
<Security UserID="S-1-5-18" />
</System>

- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">5</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">5</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>


I

 

[Ralston18]

How old is the PSU? History of heavy use for gaming and/or video editing. Even bit-mining at some time?

= = = =

First:

Run "dism" and "sfc /scannow" to look for, find, and hopefully repair any buggy or corrupted files.

Second:

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage: bare conductor showing, kinked or pinched wires, melted insulation, browning or blackening anywhere, cracks, swollen components, corrosion, missing or loose screws, moisture, dead bugs, check fans, the I/O panel, any odors, etc..

Take another look at Reliability History/Monitor and Event Viewer.

Increasing numbers of varying errors over time can be a sign of a faltering and failing PSU.

If possible, swap in another known working PSU using only the cables that come with that PSU.

Also be sure (as you always should be doing anyway) that all important data is backed up at least 2 x to locations away from the PC in question. Verify that the data is recoverable and readable.

 

[magisk_ost]

How old is the PSU? History of heavy use for gaming and/or video editing. Even bit-mining at some time?

= = = =

First:

Run "dism" and "sfc /scannow" to look for, find, and hopefully repair any buggy or corrupted files.

Second:

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage: bare conductor showing, kinked or pinched wires, melted insulation, browning or blackening anywhere, cracks, swollen components, corrosion, missing or loose screws, moisture, dead bugs, check fans, the I/O panel, any odors, etc..

Take another look at Reliability History/Monitor and Event Viewer.

Increasing numbers of varying errors over time can be a sign of a faltering and failing PSU.

If possible, swap in another known working PSU using only the cables that come with that PSU.

Also be sure (as you always should be doing anyway) that all important data is backed up at least 2 x to locations away from the PC in question. Verify that the data is recoverable and readable.

The gpu is quite recent, as of late 2024. And I havent mined with it. Its usually just heavy gaming sessions for around 8hrs daily. Ive already done the dism sfc scan thing.

 

[Ralston18]

GPU?

Did you mean to type PSU?

= = = =

What is the likely wattage demand the system is placing on that 750 watt PSU?

Use a power calculator and do your own power total was well. If a component presents a range of wattage values use the high end value.

Calculators are listed in "Shopping Tips".

 

[magisk_ost]

GPU?

Did you mean to type PSU?

= = = =

What is the likely wattage demand the system is placing on that 750 watt PSU?

Use a power calculator and do your own power total was well. If a component presents a range of wattage values use the high end value.

Calculators are listed in "Shopping Tips".

Yeah sorry, PSU. Is PcPartPicker a reasonable wattage calculator?

Newegg recommends a 600-690 wattage

 

[magisk_ost]

I just did a powercfg /energy and it found 21 Errors 7 warnings

 

[Ralston18]

PSU: At face value I will say no.

I am not sure at all about how PcPartPicker and other such websites determine applicable components.

Thus, I will defer to those who are more familar with PcPartPicker and the PSU's being suggested.

= = = =

What are those errors and warnings?

Are they being listed to an energy report?

I.e., from my system via Powershell (Admin):

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\WINDOWS\system32> powercfg /energy
Enabling tracing for 60 seconds...
Observing system behavior...
Analyzing trace data...
Analysis complete.

Energy efficiency problems were found.

10 Errors
3 Warnings
29 Informational

See C:\WINDOWS\system32\energy-report.html for more details.
PS C:\WINDOWS\system32>

= = = =

Are you able to view your energy-report via a browser?

 

[magisk_ost]

Yeah, I was just viewing it


Power Policy😛ower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy😛CI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
System Availability Requests😀isplay Required Request
The program has made a request to prevent the display from automatically entering a low-power mode.

[td]Requesting Process[/td][td]\Device\HarddiskVolume7\Program Files (x86)\Microsoft\Edge\Application\msedge.exe[/td]

System Availability Requests:Execution Required Request
The program has made a request for execution-required.

[td]Requesting Process[/td][td]\Device\HarddiskVolume7\Program Files (x86)\Microsoft\Edge\Application\msedge.exe[/td]

System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.

[td]Requesting Driver Instance[/td][td]USB\VID_03F0&PID_0B92&MI_00\9&2473ed31&0&0000[/td] [td]Requesting Driver Device[/td][td]USB Audio Device[/td]

System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.

[td]Requesting Driver Instance[/td][td]USB\VID_0D8C&PID_016C&MI_00\a&4559740&0&0000[/td] [td]Requesting Driver Device[/td][td]USB Audio Device[/td]

System Availability Requests:System Required Request
A kernel component has made a request to prevent the system from automatically entering sleep.
System Availability Requests:System Required Request
A kernel component has made a request to prevent the system from automatically entering sleep.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]Xbox Controller[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_045E&PID_0B12[/td] [td]Port Path[/td][td]8[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_0951&PID_171F[/td] [td]Port Path[/td][td]7,4[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_0D8C&PID_016C[/td] [td]Port Path[/td][td]7,1[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]Generic USB Hub[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_1A40&PID_0801[/td] [td]Port Path[/td][td]7[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_0B05&PID_19AF[/td] [td]Port Path[/td][td]16[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_1038&PID_1614[/td] [td]Port Path[/td][td]12[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_03F0&PID_0B92[/td] [td]Port Path[/td][td]11[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]USB Composite Device[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_43F7[/td] [td]Host Controller Location[/td][td]PCI bus 11, device 0, function 0[/td] [td]Device ID[/td][td]USB\VID_046D&PID_0893[/td] [td]Port Path[/td][td]1[/td]

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

[td]Device Name[/td][td]LIGHTSPEED Receiver[/td] [td]Host Controller ID[/td][td]PCI\VEN_1022&DEV_15B7[/td] [td]Host Controller Location[/td][td]PCI bus 14, device 0, function 4[/td] [td]Device ID[/td][td]USB\VID_046D&PID_C54D[/td] [td]Port Path[/td][td]1[/td]

CPU Utilization😛rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

[td]Average Utilization (%)[/td][td]11.29[/td]

Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.

[td]Device Name[/td][td]Intel(R) Wireless Bluetooth(R)[/td] [td]Device ID[/td][td]USB\VID_8087&PID_0029\8&1DC14B6F&0&14[/td] [td]Device Status[/td][td]0x1806400[/td] [td]Device Problem Code[/td][td]0x1f[/td]

Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.

[td]Device Name[/td][td]Network Controller[/td] [td]Device ID[/td][td]PCI\VEN_10EC&DEV_B852&SUBSYS_54711A3B&REV_00\00E04CFFFE88520100[/td] [td]Device Status[/td][td]0x1802400[/td] [td]Device Problem Code[/td][td]0x1c[/td]

 

[Ralston18]

Update: just noted that you posted the report.

How many USB devices are connected?

Disable all power savers, sleep modes etc..

Just for testing purposes to determine if the number of crashes drop or even stop.

 

[magisk_ost]

Update: just noted that you posted the report.

How many USB devices are connected?

Disable all power savers, sleep modes etc..

Just for testing purposes to determine if the number of crashes drop or even stop.

Could you elaborate. Im not sure what you mean

 

[Ralston18]

From the report:

"This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping."

[My underline.]

If you have any power savers, screensavers, sleep settings etc., then disable, all of them.

Do not allow or configure any components to "sleep", save energy, etc..

The objective being to simplify and reduce any code or configuration settings affecting power.

Premise being that the PSU may be at or nearing its' designed in EOL (End of LIfe) or at some interim threshold pending a failure.

So any power changes (for whatever reasons) around that threshold wattage cause problems - the PSU cannot respond as it normally would or could. Up or down.

Be sure that all important data is backed up before doing anything.

 

[magisk_ost]

From the report:

"This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping."

[My underline.]

If you have any power savers, screensavers, sleep settings etc., then disable, all of them.

Do not allow or configure any components to "sleep", save energy, etc..

The objective being to simplify and reduce any code or configuration settings affecting power.

Premise being that the PSU may be at or nearing its' designed in EOL (End of LIfe) or at some interim threshold pending a failure.

So any power changes (for whatever reasons) around that threshold wattage cause problems - the PSU cannot respond as it normally would or could. Up or down.

Be sure that all important data is backed up before doing anything.

are these like bios settings or?

 

[iambetiful]

are these like bios settings or?

Just go to windows power management and disable from there.

Also hi! When do you witness the restarts? While doing heavy work/gaming? Or just plain randomly even on idle?

 

[iambetiful]

It usually happens when i play games. And I haven't seen it otherwise

Ah okay, so that tends to be a faulty PSU

 

[magisk_ost]

It usually happens when i play games. And I haven't seen it otherwise

Ah okay, so that tends to be a faulty PSU

Thats exactly what i wasnt hoping for, Although do you have any reccomendations?

 

[iambetiful]

Thats exactly what i wasnt hoping for, Although do you have any reccomendations?

The gpu is quite recent, as of late 2024. And I havent mined with it. Its usually just heavy gaming sessions for around 8hrs daily. Ive already done the dism sfc scan thing.

Just to make sure: the PSU is just 1 year old? If that is the case send it back if that is possible, otherwise there is no other option than to buy a new PSU.

I'm currently using MSI MAG A750GL PCIE5 750 W 80+ Gold Certified Fully Modular ATX Power Supply, bought it last year and can't complain. Although i believe a 650+ gold would also do it for your system just fine.

 

[magisk_ost]

Just to make sure: the PSU is just 1 year old? If that is the case send it back if that is possible, otherwise there is no other option than to buy a new PSU.

I'm currently using MSI MAG A750GL PCIE5 750 W 80+ Gold Certified Fully Modular ATX Power Supply, bought it last year and can't complain. Although i believe a 650+ gold would also do it for your system just fine.

Recommended for my gpu is 750+. Was considering then just buying a 800 or more

 

[iambetiful]

Recommended for my gpu is 750+. Was considering then just buying a 800 or more

I forgot about overclocking and didn't ask you sorry :/. Ofcourse if you plan to OC your system a higher PSU is recommended, so 750w (gold) would still be fine.
Your system draws 450w (+cooler) in pcpartpicker.
https://pcpartpicker.com/list/j4nBt3

So you are 100% safe with a 750w PSU. Also you could even undervolt your components to a safe spot and safe some more energy.

 

[magisk_ost]

I forgot about overclocking and didn't ask you sorry :/. Ofcourse if you plan to OC your system a higher PSU is recommended, so 750w (gold) would still be fine.
Your system draws 450w (+cooler) in pcpartpicker.
https://pcpartpicker.com/list/j4nBt3

So you are 100% safe with a 750w PSU. Also you could even undervolt your components to a safe spot and safe some more energy.

I dont personally overclock but like having the option. And newegg suggests a minimum 700

 

[iambetiful]

I dont personally overclock but like having the option. And newegg suggests a minimum 700

Yup then i recommend 750 for you which i am using with 3060 ti and 12400f, and my system is less power hungry than yours but for me my PSU is overkill.