Question My public IP is static but I receive error that it is not static.

[Ssshehryar]

Hello everyone, I am trying to login to this travel agency b2b portal but I am receiving this error :

“Unauthorized IP:182.xxx.xxx.xxx Access
Sorry for the inconvenience
Your IP:182.xxx.xxx.xxx is not public static enabled
Please contact with you ISP provider to enable public static and ports”

I have a static IP which I have enabled from ISP and I have contacted them and they told me that my IP is already static and there is no issue. I have contacted the company and they said there is no issue from their side. I am badly stuck as I need to access my b2b account. Need help from experts asap. Thankyou

 

[beers]

Sounds like an app whitelist to me.

You'd have to work with the destination business to tell them to permit your particular address.

 

[SamirD]

Was this working before?

 

[Ssshehryar]

Was this working before?

No. I am a new agent or to be exact, the account from one agent was transferred to me. This is the first time I am using it.

 

[Ssshehryar]

Sounds like an app whitelist to me.

You'd have to work with the destination business to tell them to permit your particular address.

They have updated my Ip in their database. If I try to access it from some other IP, I receive error that Ip is not registered in database and I have to get it updated from account manager. I have talked to the tech team and they said everything is okay from their side.

 

[USAFRet]

No. I am a new agent or to be exact, the account from one agent was transferred to me. This is the first time I am using it.

Work with the admins of the site you are trying to use.

That 'account' that was transferred to you may be linked to a particular IP address.

 

[beers]

the account from one agent was transferred to me. This is the first time I am using it.

I have talked to the tech team and they said everything is okay from their side.

I'd refute that since it obviously isn't working, and the response you're getting is from their server.

 

[SamirD]

They have updated my Ip in their database. If I try to access it from some other IP, I receive error that Ip is not registered in database and I have to get it updated from account manager. I have talked to the tech team and they said everything is okay from their side.

They must have made a mistake because it is not working. Remember, just a single digit being off out of 12 numbers makes it not work. No different than dialing the wrong phone number. They need to double-check their work. Or you can tell them you have a new IP address and you have to change what they have--that will make them go through the process again.

 

[Ssshehryar]

Work with the admins of the site you are trying to use.

That 'account' that was transferred to you may be linked to a particular IP address.

The Ip has been updated. They emailed me that my ip has been updated and also told me to make my ip public static enabled before login. But the irony is its already static.

 

[Ssshehryar]

They must have made a mistake because it is not working. Remember, just a single digit being off out of 12 numbers makes it not work. No different than dialing the wrong phone number. They need to double-check their work. Or you can tell them you have a new IP address and you have to change what they have--that will make them go through the process again.

Yes I have emailed them my new IP which I made static. They have updated this IP. Before it was updated there was different error that my IP is not registered in their database. could it be problem of port? Or port forwording?