Question My RTX 3060Ti gets DirectX crashes on some games.

[Joshy43]

Hey, I’ve had my PC for a year and a half now, the specs are Ryzen 5 5600X, ASUS RTX 3060Ti, Corsair Vengeance 32GB 3200Mhz, 1TB Samsung 980 SSD, ASUS Prime B550M-K, Corsair TX750M 80+ Gold. My issue is that when I play games like FN (cant say the name because it says my post is inappropriate?), Call of Duty Warzone, and BO6, it would crash very frequently giving me DirectX errors. I play the COD games through Xbox App, and these are the only games that crash. I play all games on the lowest settings for performance so I know its nothing to do with my parts having to work hard, I've also factory reset this PC 4 times since I've had it, and yes I have tried verifying each games files dozens of times. I always update to the latest NVIDIA graphics driver as soon as it is available and I know my RAM isn't causing the issue as I just upgraded to this 32GB kit from a 16gb kit. I think it is my GPU as it is always DirectX errors, I was just hoping someone would advise me with a way to fix this, Thanks.

 

[KingLoki]

Have you tried uninstalling direct x and download the latest from msoft and uninstall xbox app and download from msoft and re-install both?

What does dxdiag tell you if you type in the search box?

 

[Joshy43]

Have you tried uninstalling direct x and download the latest from msoft and uninstall xbox app and download from msoft and re-install both?

What does dxdiag tell you if you type in the search box?

I would assume that the 4 factory resets I've done on the PC while I've had it would have done the first question you asked and dxdiag says this

https://imgur.com/a/DVOSZPZ

View: https://imgur.com/a/DVOSZPZ

 

[KingLoki]

Have you looked at the event viewer logs to see what errors are listed after it crashes?

 

[Joshy43]

Have you looked at the event viewer logs to see what errors are listed after it crashes?

Should I just play BO6 until it crashes and open event viewer?

 

[KingLoki]

Yes, you could.
Also is any hardware overclocked?
And are you running EXPO ram profiles in bios?
Have you checked cpu and gpu temperatures while gaming?

 

[Joshy43]

Yes, you could.
Also is any hardware overclocked?
And are you running EXPO ram profiles in bios?
Have you checked cpu and gpu temperatures while gaming?

Hey so I played multiplayer from when I said I would start playing and I didn't crash once, hopped into zombies and crashed within 5 seconds, what in event viewer should I show you? I do not have anything overclocked, I have XMP turned on for my RAM and my GPU stays at around 65-70 while in game with CPU at around 60-65.

https://imgur.com/a/mJJEgXT

View: https://imgur.com/a/mJJEgXT

 

[Roland Of Gilead]

Hey there,

Are all of your system drivers up to date, including chipset?

What is the current bios on the mobo?

EXPO is for DDR5 based AMD systems. For your system (and an ASUS mobo) it's called DOCP/XMP. What speed is the ram running at? You can check this with CPU-z. You can also check CPU-z for the bios revision.

Can you show us the mem/spd and motherboard tabs of CPU-z here?

 

[beyondlogic]

Hey so I played multiplayer from when I said I would start playing and I didn't crash once, hopped into zombies and crashed within 5 seconds, what in event viewer should I show you? I do not have anything overclocked, I have XMP turned on for my RAM and my GPU stays at around 65-70 while in game with CPU at around 60-65.

https://imgur.com/a/mJJEgXT

View: https://imgur.com/a/mJJEgXT

2 things to try

system> display> graphics

turn off

optimisations for windows games

turn off under advanced graphics

hardware accelerated gpu scheduling
and variable refresh rate.


other is this.

View: https://www.youtube.com/watch?v=AquHQlfOOIU

 

[Joshy43]

Hey there,

Are all of your system drivers up to date, including chipset?

What is the current bios on the mobo?

EXPO is for DDR5 based AMD systems. For your system (and an ASUS mobo) it's called DOCP/XMP. What speed is the ram running at? You can check this with CPU-z. You can also check CPU-z for the bios revision.

Can you show us the mem/spd and motherboard tabs of CPU-z here?

Yeah I have all drivers updated, including my chipset driver.

https://imgur.com/a/3Swf3zk

View: https://imgur.com/a/3Swf3zk

 

[Joshy43]

2 things to try

system> display> graphics

turn off

optimisations for windows games

turn off under advanced graphics

hardware accelerated gpu scheduling
and variable refresh rate.


other is this.

View: https://www.youtube.com/watch?v=AquHQlfOOIU

I'll try play without the hardware accelerated gpu scheduling now and I've already tried the things listed in the YouTube video, thanks for your help.

 

[beyondlogic]

I'll try play without the hardware accelerated gpu scheduling now and I've already tried the things listed in the YouTube video, thanks for your help.

no problem other try is redownloading direct x 12.

https://www.microsoft.com/en-us/download/confirmation.aspx?id=35

 

[Joshy43]

no problem other try is redownloading direct x 12.

https://www.microsoft.com/en-us/download/confirmation.aspx?id=35

Tried playing zombies again without hardware accel turned on and crashed again, I also reinstalled dx12 earlier.

 

[Lolomid]

could be caused by corrupt drivers, bad cache files, or corrupt DirectX files. Please uninstall your graphics driver, restart the PC, then download and install the latest driver using the CUSTOM install option then mark the box for a clean install

 

[Joshy43]

could be caused by corrupt drivers, bad cache files, or corrupt DirectX files. Please uninstall your graphics driver, restart the PC, then download and install the latest driver using the CUSTOM install option then mark the box for a clean install

Hey I've already tried this before and use custom install each time I install the new driver too but thank you anyway.

 

[Joshy43]

I just found my crash dump files for BO6 I could upload them if it helps? One of the files are called gpu-crash so now I know its 100% my GPU now

 

[beyondlogic]

I just found my crash dump files for BO6 I could upload them if it helps? One of the files are called gpu-crash so now I know its 100% my GPU now

make sure fssr/ DLSS is turned off in the game settings

change power plan to performance.

should be under system in windows

or power plan

 

[Joshy43]

make sure fssr/ DLSS is turned off in the game settings

change power plan to performance.

should be under system in windows

or power plan

I have DLSS turned off and my power plan is already on high performance as i favour as much FPS as I can get

 

[KingLoki]

** Before trying tesks below, go into services and click on the mentioned services, stop them, and then click start again to see if it helps.. Test and let us know pls.
If no luck then try steps below...
1. You can go into 'Services' and disable 'GameInput' service and reboot, then try a game that was causing issues.
2. Uninstall or repair xbox app for pc
3. Do the same for microsoft store app

If none of these work then try a different graphics card to temporarily test.

 

[Joshy43]

** Before trying tesks below, go into services and click on the mentioned services, stop them, and then click start again to see if it helps.. Test and let us know pls.
If no luck then try steps below...
1. You can go into 'Services' and disable 'GameInput' service and reboot, then try a game that was causing issues.
2. Uninstall or repair xbox app for pc
3. Do the same for microsoft store app

If none of these work then try a different graphics card to temporarily test.

Sorry what services am I stopping before the steps? Black ops 6?

 

[KingLoki]

1. GameInput service
2. Xbox services
3. Microsoft store ( WSService )

Stop them and try the game. If no luck, start them again in services and try uninstalling and/or repairing/re-installing the MSApp store and XBox App

 

[Joshy43]

1. GameInput service
2. Xbox services
3. Microsoft store ( WSService )

Stop them and try the game. If no luck, start them again in services and try uninstalling and/or repairing/re-installing the MSApp store and XBox App

Hey I don't have a service called WSService running could this be maybe why?

 

[KingLoki]

Im not on my pc atm. Any services relating to Microsoft Store ??

 

[Joshy43]

Im not on my pc atm. Any services relating to Microsoft Store ??

There's Microsoft Store Install Service, also I just tried using DDU, restarted my PC and couldn't open the NVIDIA app to reinstall drivers, my second monitor isn't getting recognised by my PC either so I used the restore point I made before using it, tried it again in safe mode and it's still doing the same thing, does this mean something is wrong with my GPU?

 

[Joshy43]

Update: Used DDU, reinstalled NVIDIA app and installed latest driver, everything's back to normal but COD is still crashing.