my theory on customer service

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Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <Ug%8e.434$r53.243@attbi_s21>,
"svnnahsdaddy4701" <svnnahsdaddy4701@insightbb.com> wrote:

> approximatly ten minutes from the time you beep to the time they are
> expected to get you off the phone. Factor in 45 seconds to verify, 3
> minutes to get the problem, provided the customer is not pissed, that leaves
> 6 minutes 15 seconds to solve it wrap it up note it and assist with any
> other questions. Not an easy job by any means!!

Thanks for the honesty. SprintPCS only allows its reps 6 minutes total,
and required upselling is included in that time .
 
Archived from groups: alt.cellular.cingular (More info?)

In article <%m%8e.446$r53.286@attbi_s21>,
"svnnahsdaddy4701" <svnnahsdaddy4701@insightbb.com> wrote:

> I can attest Cingular reps don't "accidently hang up @ the 10 minute limit."
> IT is a TOTAL AVERAGE OF THE DAYS CALLS


SprintPCS reps do, and some local managers will go ballastic over a
single long call.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
corvus187@hotmail.com wrote:

> The queue is first come, first served.
>
> I worked for Cingular too, Schaumburg/Chicago, IL call center...Most of
> the reps I worked with were idiots and/or lazy. Too often I had to
> handle calls from customers who had unresolved problems and I saw the
> accounts were noted but no further action was taken by the previous
> rep...usually the problems that required paperwork/manager
> approval/follow-ups. I dutifully reported this to my superiors but kept
> hitting a brick wall. You are right, the pay isnt worth the
> frustration- frustration more times than not brought on by Cingular
> itself upon customers they claim to care about. In the time I worked at
> Cingular and since, I have never carried a Cingular phone and never
> will. Cingular is one of the biggest criminals without a gun in my
> opinion, and this is coming from someone that was on the inside, but if
> youre happy, thats what counts right?
>
> Take Care people.

Unfortunately I have ample experience that SprintPCS is even worse.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-E84100.02533519042005@news1.west.earthlink.net...

>
> Thanks for the honesty. SprintPCS only allows its reps 6 minutes total,
> and required upselling is included in that time .

Says only you.
 
Archived from groups: alt.cellular.cingular (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-A7CE83.02543819042005@news1.west.earthlink.net...

>
> SprintPCS reps do, and some local managers will go ballastic over a
> single long call.


Proof? Or is this another lie?
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-C9A15A.07151619042005@news1.west.earthlink.net...
> In article <1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
> corvus187@hotmail.com wrote:
>
> > The queue is first come, first served.
> >
> > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most of
> > the reps I worked with were idiots and/or lazy. Too often I had to
> > handle calls from customers who had unresolved problems and I saw the
> > accounts were noted but no further action was taken by the previous
> > rep...usually the problems that required paperwork/manager
> > approval/follow-ups. I dutifully reported this to my superiors but kept
> > hitting a brick wall. You are right, the pay isnt worth the
> > frustration- frustration more times than not brought on by Cingular
> > itself upon customers they claim to care about. In the time I worked at
> > Cingular and since, I have never carried a Cingular phone and never
> > will. Cingular is one of the biggest criminals without a gun in my
> > opinion, and this is coming from someone that was on the inside, but if
> > youre happy, thats what counts right?
> >
> > Take Care people.
>
> Unfortunately I have ample experience that SprintPCS is even worse.

Only because you are the classic horror customer, as evidenced by your
rants, raves and stupid reasons for calling them, as documented by your long
Usenet archive.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

Jack Zwick wrote:
>
> In article <Ug%8e.434$r53.243@attbi_s21>,
> "svnnahsdaddy4701" <svnnahsdaddy4701@insightbb.com> wrote:
>
> > approximatly ten minutes from the time you beep to the time they are
> > expected to get you off the phone. Factor in 45 seconds to verify, 3
> > minutes to get the problem, provided the customer is not pissed, that leaves
> > 6 minutes 15 seconds to solve it wrap it up note it and assist with any
> > other questions. Not an easy job by any means!!
>
> Thanks for the honesty. SprintPCS only allows its reps 6 minutes total,
> and required upselling is included in that time .

Huh?

Many times, I've been on, far longer than 6 minutes.

Notan
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

>> > BTW, Jack- I defy you to name a single customer service call center
>> > environment (any industry) that does not measure this. You can't,
>> > because
>> > they all do.
>>

I simply accepted the challenge that was offered, and answered the question
that
was asked... No more, No less.

--
I work for the ILEC ...." stuff happens! "
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <rIqdnU2rQ6rECvjfRVn-3Q@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-C9A15A.07151619042005@news1.west.earthlink.net...
> > In article <1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
> > corvus187@hotmail.com wrote:
> >
> > > The queue is first come, first served.
> > >
> > > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most of
> > > the reps I worked with were idiots and/or lazy. Too often I had to
> > > handle calls from customers who had unresolved problems and I saw the
> > > accounts were noted but no further action was taken by the previous
> > > rep...usually the problems that required paperwork/manager
> > > approval/follow-ups. I dutifully reported this to my superiors but kept
> > > hitting a brick wall. You are right, the pay isnt worth the
> > > frustration- frustration more times than not brought on by Cingular
> > > itself upon customers they claim to care about. In the time I worked at
> > > Cingular and since, I have never carried a Cingular phone and never
> > > will. Cingular is one of the biggest criminals without a gun in my
> > > opinion, and this is coming from someone that was on the inside, but if
> > > youre happy, thats what counts right?
> > >
> > > Take Care people.
> >
> > Unfortunately I have ample experience that SprintPCS is even worse.
>
> Only because you are the classic horror customer, as evidenced by your
> rants, raves and stupid reasons for calling them, as documented by your long
> Usenet archive.

But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
cases, and see how JD Power, Consumer Reports, and the Yankee Group etc
rate SprintPCS WORST for customer service. The high turnover, the poor
training, the biodegradable plastic phones that overheat, and the
strictly enforced 6 minute handle times after long hold times, all
contribute to it.

It's not just me. Sorry.
 
Archived from groups: alt.cellular.cingular (More info?)

In article <FPudnQyQbfK_CvjfRVn-jg@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-A7CE83.02543819042005@news1.west.earthlink.net...
>
> >
> > SprintPCS reps do, and some local managers will go ballastic over a
> > single long call.
>
>
> Proof? Or is this another lie?

Google it, many Sprint reps posted after quitting or being fired.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <GO-dnWGKdamcCvjfRVn-rw@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-E84100.02533519042005@news1.west.earthlink.net...
>
> >
> > Thanks for the honesty. SprintPCS only allows its reps 6 minutes total,
> > and required upselling is included in that time .
>
> Says only you.

Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
confirms.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-614B9E.07265420042005@news1.west.earthlink.net...
> In article <GO-dnWGKdamcCvjfRVn-rw@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-E84100.02533519042005@news1.west.earthlink.net...
> >
> > >
> > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
total,
> > > and required upselling is included in that time .
> >
> > Says only you.
>
> Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> confirms.

So you are saying that you have no substantiated proof to back your claim?
My last statement would still apply.
 
Archived from groups: alt.cellular.cingular (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-468C67.07260120042005@news1.west.earthlink.net...
> In article <FPudnQyQbfK_CvjfRVn-jg@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-A7CE83.02543819042005@news1.west.earthlink.net...
> >
> > >
> > > SprintPCS reps do, and some local managers will go ballastic over a
> > > single long call.
> >
> >
> > Proof? Or is this another lie?
>
> Google it, many Sprint reps posted after quitting or being fired.

Yeah- disgruntled ex-employees are always an unbiased source of information-
not. Kind of like disgruntled ex-customers- I think you fall into that
category if memory serves correct.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-6AFADF.07251320042005@news1.west.earthlink.net...
> In article <rIqdnU2rQ6rECvjfRVn-3Q@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-C9A15A.07151619042005@news1.west.earthlink.net...
> > > In article <1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
> > > corvus187@hotmail.com wrote:
> > >
> > > > The queue is first come, first served.
> > > >
> > > > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most
of
> > > > the reps I worked with were idiots and/or lazy. Too often I had to
> > > > handle calls from customers who had unresolved problems and I saw
the
> > > > accounts were noted but no further action was taken by the previous
> > > > rep...usually the problems that required paperwork/manager
> > > > approval/follow-ups. I dutifully reported this to my superiors but
kept
> > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > frustration- frustration more times than not brought on by Cingular
> > > > itself upon customers they claim to care about. In the time I worked
at
> > > > Cingular and since, I have never carried a Cingular phone and never
> > > > will. Cingular is one of the biggest criminals without a gun in my
> > > > opinion, and this is coming from someone that was on the inside, but
if
> > > > youre happy, thats what counts right?
> > > >
> > > > Take Care people.
> > >
> > > Unfortunately I have ample experience that SprintPCS is even worse.
> >
> > Only because you are the classic horror customer, as evidenced by your
> > rants, raves and stupid reasons for calling them, as documented by your
long
> > Usenet archive.
>
> But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> cases, and see how JD Power, Consumer Reports, and the Yankee Group etc
> rate SprintPCS WORST for customer service.

Only if you sift through your old ranting and raving. And the level and
quantity of complaints are no higher for Sprint on Usenet than any other
provider.

>The high turnover,

Where's your proof?

>the poor
> training,

Proof?

>the biodegradable plastic phones that overheat, and the
> strictly enforced 6 minute handle times after long hold times,

Proof?

> all
> contribute to it.

And your credentials to make such a comment are what?

>
> It's not just me. Sorry.

You are the only one to consistently rant on about handle times. Sorry.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <TuCdnbshBccJe_vfRVn-og@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-614B9E.07265420042005@news1.west.earthlink.net...
> > In article <GO-dnWGKdamcCvjfRVn-rw@adelphia.com>,
> > "SS" <nospam1336479852@wopdj.net> wrote:
> >
> > >
> > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > news:jzwick3-E84100.02533519042005@news1.west.earthlink.net...
> > >
> > > >
> > > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
> total,
> > > > and required upselling is included in that time .
> > >
> > > Says only you.
> >
> > Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> > confirms.
>
> So you are saying that you have no substantiated proof to back your claim?
> My last statement would still apply.

Go cash your Sprint paycheck.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-A57E6F.19014620042005@news1.west.earthlink.net...
> In article <TuCdnbshBccJe_vfRVn-og@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-614B9E.07265420042005@news1.west.earthlink.net...
> > > In article <GO-dnWGKdamcCvjfRVn-rw@adelphia.com>,
> > > "SS" <nospam1336479852@wopdj.net> wrote:
> > >
> > > >
> > > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > > news:jzwick3-E84100.02533519042005@news1.west.earthlink.net...
> > > >
> > > > >
> > > > > Thanks for the honesty. SprintPCS only allows its reps 6 minutes
> > total,
> > > > > and required upselling is included in that time .
> > > >
> > > > Says only you.
> > >
> > > Sorry, many Sprint reps posted it, and Executive Services of SprintPCS
> > > confirms.
> >
> > So you are saying that you have no substantiated proof to back your
claim?
> > My last statement would still apply.
>
> Go cash your Sprint paycheck.

Never had a Sprint paycheck.......furhter proof you are clueless.
 
Archived from groups: alt.cellular.cingular (More info?)

In article <luKdnUU6G_h_e_vfRVn-og@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-468C67.07260120042005@news1.west.earthlink.net...
> > In article <FPudnQyQbfK_CvjfRVn-jg@adelphia.com>,
> > "SS" <nospam1336479852@wopdj.net> wrote:
> >
> > >
> > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > news:jzwick3-A7CE83.02543819042005@news1.west.earthlink.net...
> > >
> > > >
> > > > SprintPCS reps do, and some local managers will go ballastic over a
> > > > single long call.
> > >
> > >
> > > Proof? Or is this another lie?
> >
> > Google it, many Sprint reps posted after quitting or being fired.
>
> Yeah- disgruntled ex-employees are always an unbiased source of information-
> not. Kind of like disgruntled ex-customers- I think you fall into that
> category if memory serves correct.

Go cash your Sprint paycheck.
 
Archived from groups: alt.cellular.cingular (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-0773B1.19021020042005@news1.west.earthlink.net...
> In article <luKdnUU6G_h_e_vfRVn-og@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-468C67.07260120042005@news1.west.earthlink.net...
> > > In article <FPudnQyQbfK_CvjfRVn-jg@adelphia.com>,
> > > "SS" <nospam1336479852@wopdj.net> wrote:
> > >
> > > >
> > > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > > news:jzwick3-A7CE83.02543819042005@news1.west.earthlink.net...
> > > >
> > > > >
> > > > > SprintPCS reps do, and some local managers will go ballastic over
a
> > > > > single long call.
> > > >
> > > >
> > > > Proof? Or is this another lie?
> > >
> > > Google it, many Sprint reps posted after quitting or being fired.
> >
> > Yeah- disgruntled ex-employees are always an unbiased source of
information-
> > not. Kind of like disgruntled ex-customers- I think you fall into that
> > category if memory serves correct.
>
> Go cash your Sprint paycheck.

That's what I like about you- each one of your posts is so
original.........NOT!
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

In article <0p6dnd_bzYQsevvfRVn-og@adelphia.com>,
"SS" <nospam1336479852@wopdj.net> wrote:

>
> "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> news:jzwick3-6AFADF.07251320042005@news1.west.earthlink.net...
> > In article <rIqdnU2rQ6rECvjfRVn-3Q@adelphia.com>,
> > "SS" <nospam1336479852@wopdj.net> wrote:
> >
> > >
> > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > news:jzwick3-C9A15A.07151619042005@news1.west.earthlink.net...
> > > > In article <1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
> > > > corvus187@hotmail.com wrote:
> > > >
> > > > > The queue is first come, first served.
> > > > >
> > > > > I worked for Cingular too, Schaumburg/Chicago, IL call center...Most
> of
> > > > > the reps I worked with were idiots and/or lazy. Too often I had to
> > > > > handle calls from customers who had unresolved problems and I saw
> the
> > > > > accounts were noted but no further action was taken by the previous
> > > > > rep...usually the problems that required paperwork/manager
> > > > > approval/follow-ups. I dutifully reported this to my superiors but
> kept
> > > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > > frustration- frustration more times than not brought on by Cingular
> > > > > itself upon customers they claim to care about. In the time I worked
> at
> > > > > Cingular and since, I have never carried a Cingular phone and never
> > > > > will. Cingular is one of the biggest criminals without a gun in my
> > > > > opinion, and this is coming from someone that was on the inside, but
> if
> > > > > youre happy, thats what counts right?
> > > > >
> > > > > Take Care people.
> > > >
> > > > Unfortunately I have ample experience that SprintPCS is even worse.
> > >
> > > Only because you are the classic horror customer, as evidenced by your
> > > rants, raves and stupid reasons for calling them, as documented by your
> long
> > > Usenet archive.
> >
> > But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> > cases, and see how JD Power, Consumer Reports, and the Yankee Group etc
> > rate SprintPCS WORST for customer service.
>
> Only if you sift through your old ranting and raving. And the level and
> quantity of complaints are no higher for Sprint on Usenet than any other
> provider.
>
> >The high turnover,
>
> Where's your proof?
>
> >the poor
> > training,
>
> Proof?
>
> >the biodegradable plastic phones that overheat, and the
> > strictly enforced 6 minute handle times after long hold times,
>
> Proof?
>
> > all
> > contribute to it.
>
> And your credentials to make such a comment are what?
>
> >
> > It's not just me. Sorry.
>
> You are the only one to consistently rant on about handle times. Sorry.

Nope, go read alt.cellular.sprintpcs
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-0A814B.19024320042005@news1.west.earthlink.net...
> In article <0p6dnd_bzYQsevvfRVn-og@adelphia.com>,
> "SS" <nospam1336479852@wopdj.net> wrote:
>
> >
> > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > news:jzwick3-6AFADF.07251320042005@news1.west.earthlink.net...
> > > In article <rIqdnU2rQ6rECvjfRVn-3Q@adelphia.com>,
> > > "SS" <nospam1336479852@wopdj.net> wrote:
> > >
> > > >
> > > > "Jack Zwick" <jzwick3@mindspring.com> wrote in message
> > > > news:jzwick3-C9A15A.07151619042005@news1.west.earthlink.net...
> > > > > In article
<1113912079.644174.268470@z14g2000cwz.googlegroups.com>,
> > > > > corvus187@hotmail.com wrote:
> > > > >
> > > > > > The queue is first come, first served.
> > > > > >
> > > > > > I worked for Cingular too, Schaumburg/Chicago, IL call
center...Most
> > of
> > > > > > the reps I worked with were idiots and/or lazy. Too often I had
to
> > > > > > handle calls from customers who had unresolved problems and I
saw
> > the
> > > > > > accounts were noted but no further action was taken by the
previous
> > > > > > rep...usually the problems that required paperwork/manager
> > > > > > approval/follow-ups. I dutifully reported this to my superiors
but
> > kept
> > > > > > hitting a brick wall. You are right, the pay isnt worth the
> > > > > > frustration- frustration more times than not brought on by
Cingular
> > > > > > itself upon customers they claim to care about. In the time I
worked
> > at
> > > > > > Cingular and since, I have never carried a Cingular phone and
never
> > > > > > will. Cingular is one of the biggest criminals without a gun in
my
> > > > > > opinion, and this is coming from someone that was on the inside,
but
> > if
> > > > > > youre happy, thats what counts right?
> > > > > >
> > > > > > Take Care people.
> > > > >
> > > > > Unfortunately I have ample experience that SprintPCS is even
worse.
> > > >
> > > > Only because you are the classic horror customer, as evidenced by
your
> > > > rants, raves and stupid reasons for calling them, as documented by
your
> > long
> > > > Usenet archive.
> > >
> > > But if you visit alt.cellular.sprintpcs, you will find myriad "horror"
> > > cases, and see how JD Power, Consumer Reports, and the Yankee Group
etc
> > > rate SprintPCS WORST for customer service.
> >
> > Only if you sift through your old ranting and raving. And the level and
> > quantity of complaints are no higher for Sprint on Usenet than any other
> > provider.
> >
> > >The high turnover,
> >
> > Where's your proof?
> >
> > >the poor
> > > training,
> >
> > Proof?
> >
> > >the biodegradable plastic phones that overheat, and the
> > > strictly enforced 6 minute handle times after long hold times,
> >
> > Proof?
> >
> > > all
> > > contribute to it.
> >
> > And your credentials to make such a comment are what?
> >
> > >
> > > It's not just me. Sorry.
> >
> > You are the only one to consistently rant on about handle times. Sorry.
>
> Nope, go read alt.cellular.sprintpcs

I read it when it was posted, I read it after it was posted, I just read it
again. You (and your 100+ aliases) are theonly one to consistently rant
about this.
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

> >
> > Nope, go read alt.cellular.sprintpcs
>
> I read it when it was posted, I read it after it was posted, I just read it
> again. You (and your 100+ aliases) are theonly one to consistently rant
> about this.

Use Google to read about the hundreds of horror stories of bad billing,
bad coverage, bad phones, bad stores etc.

Fine attack the messenger, but J.D. Power, Consumer Reports, the Yankee
Group, and now the Vocal Laboratories; each with a separate survey
yearly, rate SprintPCS worst.

http://wireless.weblogsinc.com/entry/1234000950040698/

time to PLONK this Sprint shill.

PLONK
 
Archived from groups: alt.cellular,alt.cellular.cingular,alt.cellular.verizon (More info?)

"Jack Zwick" <jzwick3@mindspring.com> wrote in message
news:jzwick3-2CBD05.04350621042005@news1.west.earthlink.net...
>
> > >
> > > Nope, go read alt.cellular.sprintpcs
> >
> > I read it when it was posted, I read it after it was posted, I just read
it
> > again. You (and your 100+ aliases) are theonly one to consistently rant
> > about this.
>
> Use Google to read about the hundreds of horror stories of bad billing,
> bad coverage, bad phones, bad stores etc.
>
> Fine attack the messenger, but J.D. Power, Consumer Reports, the Yankee
> Group, and now the Vocal Laboratories; each with a separate survey
> yearly, rate SprintPCS worst.
>
> http://wireless.weblogsinc.com/entry/1234000950040698/
>
> time to PLONK this Sprint shill.
>
> PLONK

Oh- the mature approach. Glad to see that Phil can still run away from the
facts.


Vocal Laboratories does a Customer Service survey and promotes their own
Customer Service product on the same webpage. It's called a bias.
 
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