Question My UPS just started sending me disconnect messages, but it doesn't seem to disconnect ?

[IrvSp]

UPS model: Cyberpower CPF1000PCFLCD

This just started a few weeks ago. I never know or see it disconnect, but I'm getting the PowerPanel Personal s/w sending me emails like this:

----------------------
[Power Panel Personal Power Event Notification]
Open: 2024-08-10 17:02:16
Power Event Notification: Communication with the UPS has been lost
----------------------

I never get a reconnect message though. Usually when power drops I do get the normal notice it is discharging and then when power comes back the stopping of discharge.

I'm on the latest Windows 11 Home release, Version 10.0.22631 Build 22631.

I've checked all the USB properties and none are set to turn off the USB port to save power?

In the Power Plan, the PC is set to go to sleep after 30 minutes of activity and had always been like that. USB selective suspend setting is Disabled?

I have no clue why this started recently?

Ideas??? Suggestions???

 

[Aeacus]

I suggest that you contact CyberPower and describe your issue to them. Could be UPS issue, could be your PC issue (since USB ports on MoBo can die).

While i too have CyberPower UPSes in use (i have CP1300EPFCLCD) alongside their Power Panel software, i haven't gotten such an error with my UPSes in the past 6 years i've used them. And i have two of them. One is backing up my PC, 2nd one is backing up missus'es PC.

Due to that, i suggest contacting CyberPower and look what they are saying.