Question My USB ports are resetting ?

[fluxmux]

Hello!

My problem with my PC is that after my latest Win11 reinstall, I started having some issues with my entire USB set, yes it randomly resets. Not cool while playing ETS2

For troubleshooting I went over a few things, I have recently updated my BIOS without problems (as far as I know). I before had problems with my entire system lagging during gaming because of the old L-Connect 2 software, after closing it the lag went away. Back then didn't I have any problems with my USB, and the only hardware addition since then has been an onboard SSD. I also have the latest chipset drivers installed ofc.

I would like to know how to troubleshoot this, to find a solution.

Note: I also tried turning off power saving for my USB ports, at first I thought it worked but it didn't.

 

[Colif]

which version of win 11?

1. right click start
2. choose run...
3. type winver and press enter
4. current version is 24H2

USB generally built into windows, have you got all the updates?

there is one USB related issue with 24H2 - https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3446msgdesc

Lian li need a controller box that works with all their versions, its silly some people have up to 3 of them in the system.
I assume L Connect 3 doesn't work with your hardware?

 

[fluxmux]

which version of win 11?

1. right click start
2. choose run...
3. type winver and press enter
4. current version is 24H2

USB generally built into windows, have you got all the updates?

It says 23H2, could this be the issue?
I can see that there is an optional 23H2 update for Windows 11.

I can't see a way to get 24H2 through the Windows update feature.

 

[Colif]

I doubt that the USB port reset thing would be fixed by updating win 11.
24H2 is only fairly new, it will show up in windows update when its ready. Its also got its own issues.

what happens when the USB ports reset?

what are specs of the PC?

Why did you reinstall?

could be a faulty USB device?? could be tripping the connection. Just a thought.

 

[fluxmux]

I doubt that the USB port reset thing would be fixed by updating win 11.
24H2 is only fairly new, it will show up in windows update when its ready. Its also got its own issues.

what happens when the USB ports reset?

what are specs of the PC?

Why did you reinstall?

could be a faulty USB device?? could be tripping the connection. Just a thought.

1. what happens when the USB ports reset?
Sometimes the PC is just idling when all my USB devices turn off and then back on, at other times it happens when I game. Sometimes it does not seem to happen for hours, it's quite random.

2. what are specs of the PC?
Are you thinking of anything specific?

Motherboard: MSI B550-A PRO
CPU: AMD Ryzen 7 5700G
RAM: 32 GB
GPU: RX 6800 XT
PSU: 850 watt
4 SSDs and one HDD.

3. Why did you reinstall?
Windows had been installed for about a year and was giving me some sort of performance issue plus I got new hardware. I must admit, I'll reinstall Windows over almost anything annoying me.

4. could be a faulty USB device?? could be tripping the connection. Just a thought.
Just out of nowhere? I find it a bit hard to believe that what was connected before the reinstall, before the resets has suddenly gone broken. But I don't know what to disconnect, for troubleshooting because I only really have a mouse, keyboard, condenser microphone, and printer connected via USB. Sometimes I also use a Logitech G935 headset and a Logitech G29.

It would be cool if I could buy an easy-to-use USB troubleshooter/tester of sorts, software or hardware.

 

[Colif]

Specs: no, just might help

not sure if this would help
https://www.nirsoft.net/utils/usb_devices_view.html

How often does it happen?
Could do a clean boot and see if it happens with no Non Microsoft programs running at startup = could be a program conflicting with them.

Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

It doesn’t delete anything, it just stops non Microsoft programs running with start. Easy to reverse.

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

Sometimes the PC is just idling when all my USB devices turn off and then back on, at other times it happens when I game. Sometimes it does not seem to happen for hours, it's quite random.

curious if anything shows in reliability history when this happens - search for it in windows search.
So you don't get the USB d/c sound when it happens?

What are new parts? Since it worked fine before windows install, were they installed then?

 

[fluxmux]

When it comes to startup programs, my suspicion still falls on L-Connect 3.
I'll try isolating the startup programs later.

For the windows log, there are errors and warnings. But I just had another USB reset while writing this, and the windows logger didn't write anything.

The latest error writes (I used google translate on this)
The AMDRyzenMasterDriverV27 service failed to start due to the following error:
The specified file was not found.


I might just reinstall windows over this :/

 

[Colif]

did you install latest chipset drivers?
https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/b550.html
cause I think ryzenmaster is part of those.