[SOLVED] Need Help! New PC Build Power Cycling

[Aclamb]

I've put together a PC with the following Specs:

PSU: Corsair CX 600 W
GPU: MSI 1080
CPU: AMD Ryzen 5 3600
MB: AsRock AB350 Pro4
RAM: 16gb 3000 GHz
Storage: Samsung 860 EVO SDD (Not connected)

I bought the motherboard used (supposed to be in working condition). It was cheap enough for me not to even bother with a test run, I'm wondering if it could be dead. I want to make sure I check everything else first though before buying another.

I know I will have to update the BIOS for the 3600 but I thought I could do that with it installed.

When I power on I get no output from the GPU, everything on the board powers on, runs for about 7-10 seconds, then cuts off and then repeats this until I manually cut it off.

Any ideas for troubleshooting? Thanks for any responses.

 

[PC Tailor]

Welcome to the forums my friend!

I know I will have to update the BIOS for the 3600 but I thought I could do that with it installed.

Nope.
Need an out of the box compatible CPU to update BIOS. Only certain model motherboards have a CPU-less BIOS flashback.

It won't work at all until the BIOS is updated unfortunately.
The power cycle is effectively from the PC not being able to detect a compatible CPU so it will fail and reset.

 

[AdmiralDonut]

Well that's that problem solved. OP, go here, and follow the instructions:

https://www.amd.com/en/support/kb/faq/pa-100#faq-Short-Term-Processor-Loan-Boot-Kit

 

[PC Tailor]

Well that's that problem solved. OP, go here, and follow the instructions:

https://www.amd.com/en/support/kb/faq/pa-100#faq-Short-Term-Processor-Loan-Boot-Kit

I believe they only loan out the kit for X470/B450 chipsets, not B350 unfortunately.

 

[Karadjgne]

Nah, they'll ship the cheapo A series from 1st gen as it's compatible on every mobo made and any bios iteration. Even if you do return it, they toss it as it'll cost them more to fully test it for functionality than simply replace it.

 

[PC Tailor]

Nah, they'll ship the cheapo A series from 1st gen as it's compatible on every mobo made and any bios iteration. Even if you do return it, they toss it as it'll cost them more to fully test it for functionality than simply replace it.

This is for the AMD boot kit processors?

 

[Karadjgne]

This service is free of charge with the following condition:

Once you have submitted your claim for a processor loan boot kit, AMD will require pictures of your 3rd Gen Ryzen™ Desktop Processor and AMD Socket AM4 400 Series motherboard, which clearly shows the model numbers and unique serial numbers as well as a copy of the purchase invoice(s) to authorize the request. Additionally, a summary or copy of communication with the motherboard manufacturer is requested to indicate why support from the Original Design Manufacturer (ODM) is not suitable.

Once the RMA request is approved, the AMD Athlon 200GE processor will be sent with pre-paid return shipping. The processor is provided as a temporary loan to you for the sole purpose of updating the BIOS and must be returned within 10 business days of receipt. It is not necessary to return the provided thermal solution.

To obtain the boot kit, please carefully follow these instructions:

Go to the AMD online warranty claims page: https://www.amd.com/en/support/kb/warranty-information/rma-formFill in your full contact and product details (3rd Gen Ryzen Processor OPN number and serial number)In the Problem Description field enter "Boot kit Required" (without quotes)

 

[PC Tailor]

Gotcha. The initial entry states that it only applies to X470 / B450 BIOS though. Do we just take that with a pinch of salt?

This short-term processor loan or boot kit is offered through AMD warranty services and is available only for qualified users that:

1. Have made a valid purchase of a 3rd Gen Ryzen™ Desktop Processor and;
2. Are unable to boot that processor because the user’s current X470/B450 BIOS must be upgraded first.

 

[Karadjgne]

Well first Op has to go through the mobo manufacturer and vendor. If that doesn't apply, then go through amd. But boot kits have been standard issue even back to 2nd Gen release and 1st gen mobos. It's usually quicker and easier just to see if a local shop will upgrade the bios for cheap.