Hi all, i just installed Linksys E5600 router so i can use the wifi 5 connection since my old modem is not capable of dual band. After done setting the router my old modem become bridge mode (this is done by the ISP). First problem occur is i can't detect any 5Ghz wifi ,only 2,4Ghz is available, i try to contact Linksys customer chat and they asked me to change the channel for both 2,4Ghz & 5Ghz and problem solved. The connection is good as expected, playing online games is stable no lagging but suddenly next problem occured.
When i opened some apps on my phone it said no internet connection meanwhile at the same time i am playing online games and it doesn't get disconnected. I also ping to google and there is no RTO. I have to wait 5-15 sec and the apps is back online. This event occur randomly. Besides that i also can't open any picture or video sent to my whatsapp and i also can't sent them but i can chat with no issue. Seems like there is certain thing got no connection and others got.
I had contact Linksys customer support several times and they seems don't know the answer to this problem since they keep asking me to reset the router and i did it but the problem is still there.
Before i install the router, this issue is not happened. Everything is normal.
What i had done to try solve the issue:
And all of that is not working. Really appreciate if there are solutions can be advised to me for this issue.
Thank you.
SCREENSHOT
When i opened some apps on my phone it said no internet connection meanwhile at the same time i am playing online games and it doesn't get disconnected. I also ping to google and there is no RTO. I have to wait 5-15 sec and the apps is back online. This event occur randomly. Besides that i also can't open any picture or video sent to my whatsapp and i also can't sent them but i can chat with no issue. Seems like there is certain thing got no connection and others got.
I had contact Linksys customer support several times and they seems don't know the answer to this problem since they keep asking me to reset the router and i did it but the problem is still there.
Before i install the router, this issue is not happened. Everything is normal.
What i had done to try solve the issue:
- reset router
- update the firmware
- turnoff firewall on router
- turnoff either 2,4Ghz or 5Ghz broadcast
- call my ISP to reset the connection
And all of that is not working. Really appreciate if there are solutions can be advised to me for this issue.
Thank you.
SCREENSHOT