G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
Hi Group-
My father has a Dimension 2100 that he used ONLY for AOL 9.0. It is a dialup
connection and it has always worked rather well. It only has 128MB RAM, so
programs have always opened slowly, but it connected and did what he needed it
to do.
Last week he started having trouble with his dialup connection. It dials
repeatedly and connects every fifth or sixth try. I got involved and tried
the following:
1) Called AOL tech and did several things that accomplished nothing--the tech
thought that something was keeping the COM4 port open --said to call Dell.
2) I checked phone line, switched modem PCI slot, changed access numbers,
did a virus scan.
3) An older version of AOL on his machine also has trouble dialing. They both
hang after the modem connects to AOL.
4) Dell tech support guy was more knowledgeable than the AOL guy. He had me
test modem with modem helper and Hyperterminal and eventually told me the
problem is AOL..
Do modems tend to get flakey in this way? Should I replace the modem? Would
it help to totally remove and then reinstall AOL? I am stumped and all
suggestions are appreciated!
Jim
Hi Group-
My father has a Dimension 2100 that he used ONLY for AOL 9.0. It is a dialup
connection and it has always worked rather well. It only has 128MB RAM, so
programs have always opened slowly, but it connected and did what he needed it
to do.
Last week he started having trouble with his dialup connection. It dials
repeatedly and connects every fifth or sixth try. I got involved and tried
the following:
1) Called AOL tech and did several things that accomplished nothing--the tech
thought that something was keeping the COM4 port open --said to call Dell.
2) I checked phone line, switched modem PCI slot, changed access numbers,
did a virus scan.
3) An older version of AOL on his machine also has trouble dialing. They both
hang after the modem connects to AOL.
4) Dell tech support guy was more knowledgeable than the AOL guy. He had me
test modem with modem helper and Hyperterminal and eventually told me the
problem is AOL..
Do modems tend to get flakey in this way? Should I replace the modem? Would
it help to totally remove and then reinstall AOL? I am stumped and all
suggestions are appreciated!
Jim