Question Network Speed Not What I Pay For

[Jeff1960]

Hello friends,

I recently upgraded to Xfinity 1 Gig service but the most I am getting from my modem and router is 300mb.

Here is my gear.

Netgear CM1000 Ultra-High Speed Modem
Netgear Nighthawk R8000 - AC3200 Router
Running CAT7 cables.

My wired desktop with a GIGABYTE B650 AERO G (AM5/ LGA 1718/ AMD B650 motherboard is only getting 275-300 mb

On my router, I have QoS disabled. No parental setting. And I only have 20 out 25 devices activated. besides my Android S22 phones (x2) on my 5.0 gh setting and Alexa (x3) on 2.4. I have my Samsung TV and Denon receiver wireless on 5.0 setting. My Ring doorbell (x2) on my 2.4 setting.

Any support would be appreciated. If I missed something, I apologize. Let me what else is needed.

Best regards.

Jeff

 

[USAFRet]

Running CAT7 cables.

I suspect your cables are the issue.

Obtain a long enough Cat5e cable, and try that.
(NOT 'flat' cable)

 

[Math Geek]

"Actual speeds vary and not guaranteed. Many factors affect speed, including equipment performance, interference, congestion and speeds of visited websites.  WiFi speeds affect by additional factors, including distance from Gateway, home configuration, personal device capabilities and others. For factors affecting speed visit www.xfinity.com/networkmanagement."


cable internet is always "up to _____ speed" you never get what you pay with cable internet. most likely you're on a shared connection with the rest of your street. 20 houses with 10 gb capability total split between them. so no one will see the full speed. you can check at like 2 in the morning to see if it gets faster, but during the day you'll likely not see any faster on your shared neighborhood connection.

 

[Jeff1960]

I do have a CAT 6 flat cable from modem to router. Is that not a good idea?

From modem to router is only 8 ft, but I have a 25 ft flat cable running up and over doorways to get to router.

 

[USAFRet]

I do have a CAT 6 flat cable from modem to router. Is that not a good idea?

Absolutely a bad idea.

The 'flat' cables have substandard wire size. Getting a slower speed is very very common.
Do not meet actual ethernet certification.

As mentioned, try a real ethernet cable....Cat5e, in whatever length you need.