Question New Asus Rog Strix Scope II RX keyboard has a manufacturing defect, what to do ?

[Justrufo]

Okay, I just bought this keyboard from Amazon, and it arrived yesterday. I started using it but there was a problem: when I was coding, I noticed that the 'x' key wasn't working. At first I thought it might be something like Windows lock, but after thinking for a couple of minutes I realized it was a physical problem. I pulled off the keycap and tried cleaning the switches with a soft brush, but nothing changed. The switches were broken. So I think I should take it to a technician, and maybe they can fix it by soldering the keyboard ?

 

[rgd1101]

return the keybaord

 

[Justrufo]

return the keybaord

i can't.

 

[CountMike]

i can't.

Switches are optical so no cleaning can help, somebody will have to replace the switch.

 

[Misgar]

i can't.

Why not use another keyboard if this one is broken?

I've resurrected old keyboards with a broken switch by unslodering an unimportant switch (numeric keypad?) and using it to fix the problem. Not possible on all keyboards.

 

[Justrufo]

Switches are optical so no cleaning can help, somebody will have to replace the switch.

Finding new rx switches are literally impossible.

 

[Justrufo]

Why not use another keyboard if this one is broken?

I've resurrected old keyboards with a broken switch by unslodering an unimportant switch (numeric keypad?) and using it to fix the problem. Not possible on all keyboards.

You are saying that i should replace unimportant switch with letter x?

 

[CountMike]

Finding new rx switches are literally impossible.

Contact Asus

 

[Misgar]

You are saying that i should replace unimportant switch with letter x?

No. The letter X does get used occasionally. I was considering old keyboards where, for example, the letter M switch had died.

If you never use the numeric keypad on a 102/103 keyboard, or the associated +, - or Enter keys, you could sacrifice one of those functions and move the switch where it's needed, e.g to replace a broken letter M switch.

A lot depends on how the (mechanical/optical) switches are soldered? to the printed circuit board. It might be very difficult to shift a surface mount switch without melting it. If you have a membrane keypad, you could try a conductive paint pencil.

Best option if the keyboard is still under warranty is to contact the supplier or manufacturer and RMA it.