Hello! I'm a long-time hobby computer builder, but rarely have had issues driving me to seek out advice, so I'm new to Tom's Hardware...
My church's production computer has been having increasingly more and more issues, so we bit the bullet last week and decided to have me build a new one. Specs are as follows:
ASUS Tuf Gaming X670E-Plus Wifi
AMD Ryzen 9 7950x
Corsair 2x16GB DDR5 5600MHz RAM
ASUS Tuf Gaming GeForce RTX 3090
Samsung 980Pro nvme.2 SSD
Corsair RMX1000 PSU
Noctua NH-15 Cooler with the double fans
Overall a fairly simple build, but one that I hope to carry a lot of power and speed for handling our graphics-hungry 5x full HD video outputs for our live production environment.
I knew the X670 and AM5 and DDR5 were all fairly new technology, but I didn't realize they were quite as new as they seem to be! Looking through the forums it seems there may be a lot more bugs than I had expected. So, here's what's happening and what I've tried. Hoping for some advice on next steps.
I assembled the system as I do every system... carefully and painstakingly, inspect every component before it goes together. Got it finished and went to boot it up to start installing my OS, and it won't boot far enough to launch the graphics components. Asus's Q-LED system is hanging with the orange DRAM light meaning it's got a memory failure of some kind.
I tried moving the DIMMs from A2/B2 to A1/B1 in case there was an issue with the slots on the mobo, with no luck. I then tried each DIMM by itself in each of the four slots, also no luck.
So then I tried doing some quick research to make sure the memory I have is compatible... I have the Corsair set with model number CMK32GX5M2B5600C36. That specific model number isn't listed in Asus' list of supported memory modules, however the exact same number ending in C40 is on the list (looks like the difference is timing 40/40/40/77 vs 36/36/36/76). Other memory modules on their supported list do include modules with the 36/36/36/76 timing, so I don't imagine that should be an issue, but maybe it is.
I launched a chat with Asus support and their first question was if I had cleared CMOS, which I hadn't, so I tried that. No luck. Then he asked if I had updated the BIOS. Now I'm not aware of any way to flash an update without first being able to boot into the BIOS settings, but maybe they've got a way to do it now, I dunno... if there is, would love someone to tell me. EDIT I learned about the BIOS Flashback that Asus has, and I did it and I am updated to the latest BIOS released on 10/13/22**** I explained (again) that I couldn't even get as far as the boot screen and his response was "oh yeah of course" and then he decided to kick it up to the next level of support which has promised to get back to me in 1-2 business days.
I'm hoping for a solution today or tomorrow as this is destined to be our new production computer at church, and we really don't want another week with the system that keeps crashing randomly during service.
I did order a new set of memory on Amazon (after confirming that no brick and mortars around me carry the DDR5 in stock) and it'll be here supposedly between 4-8am tomorrow (yay Amazon Prime!) and I made sure to get a model of memory that exactly matches the list of approved memory from Asus (I'm getting another version of the Corsair 32GB 5600MHz, this one with the LED modules on the heatsinks instead of the matte black).
Assuming that works--I either had an issue with unsupported memory or bad memory DIMMs.
If that doesn't work, what's the next step short of trying to return/RMA the motherboard and start from scratch? Could there be something else in the configuration specs causing this? I did have someone suggest possible bent pin on the CPU which I don't think is the case--I always visually inspect everything before installing, but I can unmount the cooler and remove the CPU and double check that if that is really worth checking.
Thanks in advance for the advice!
My church's production computer has been having increasingly more and more issues, so we bit the bullet last week and decided to have me build a new one. Specs are as follows:
ASUS Tuf Gaming X670E-Plus Wifi
AMD Ryzen 9 7950x
Corsair 2x16GB DDR5 5600MHz RAM
ASUS Tuf Gaming GeForce RTX 3090
Samsung 980Pro nvme.2 SSD
Corsair RMX1000 PSU
Noctua NH-15 Cooler with the double fans
Overall a fairly simple build, but one that I hope to carry a lot of power and speed for handling our graphics-hungry 5x full HD video outputs for our live production environment.
I knew the X670 and AM5 and DDR5 were all fairly new technology, but I didn't realize they were quite as new as they seem to be! Looking through the forums it seems there may be a lot more bugs than I had expected. So, here's what's happening and what I've tried. Hoping for some advice on next steps.
I assembled the system as I do every system... carefully and painstakingly, inspect every component before it goes together. Got it finished and went to boot it up to start installing my OS, and it won't boot far enough to launch the graphics components. Asus's Q-LED system is hanging with the orange DRAM light meaning it's got a memory failure of some kind.
I tried moving the DIMMs from A2/B2 to A1/B1 in case there was an issue with the slots on the mobo, with no luck. I then tried each DIMM by itself in each of the four slots, also no luck.
So then I tried doing some quick research to make sure the memory I have is compatible... I have the Corsair set with model number CMK32GX5M2B5600C36. That specific model number isn't listed in Asus' list of supported memory modules, however the exact same number ending in C40 is on the list (looks like the difference is timing 40/40/40/77 vs 36/36/36/76). Other memory modules on their supported list do include modules with the 36/36/36/76 timing, so I don't imagine that should be an issue, but maybe it is.
I launched a chat with Asus support and their first question was if I had cleared CMOS, which I hadn't, so I tried that. No luck. Then he asked if I had updated the BIOS. Now I'm not aware of any way to flash an update without first being able to boot into the BIOS settings, but maybe they've got a way to do it now, I dunno... if there is, would love someone to tell me. EDIT I learned about the BIOS Flashback that Asus has, and I did it and I am updated to the latest BIOS released on 10/13/22**** I explained (again) that I couldn't even get as far as the boot screen and his response was "oh yeah of course" and then he decided to kick it up to the next level of support which has promised to get back to me in 1-2 business days.
I'm hoping for a solution today or tomorrow as this is destined to be our new production computer at church, and we really don't want another week with the system that keeps crashing randomly during service.
I did order a new set of memory on Amazon (after confirming that no brick and mortars around me carry the DDR5 in stock) and it'll be here supposedly between 4-8am tomorrow (yay Amazon Prime!) and I made sure to get a model of memory that exactly matches the list of approved memory from Asus (I'm getting another version of the Corsair 32GB 5600MHz, this one with the LED modules on the heatsinks instead of the matte black).
Assuming that works--I either had an issue with unsupported memory or bad memory DIMMs.
If that doesn't work, what's the next step short of trying to return/RMA the motherboard and start from scratch? Could there be something else in the configuration specs causing this? I did have someone suggest possible bent pin on the CPU which I don't think is the case--I always visually inspect everything before installing, but I can unmount the cooler and remove the CPU and double check that if that is really worth checking.
Thanks in advance for the advice!
Last edited:
Facebook
Twitter
Instagram