Question New Build - Game crashing after 5 minutes of playing,

jimbov2100

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Apr 6, 2014
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Hi,

I've recently built my new gaming PC.

Specs:
Motherboard - MSI MAG B650
CPU: Ryzen 7 7700k
GPU: my old smsi aero GTX 1080
RAM: 2X16GB DDR5 Corsair vengance
psu: 1000w Thermaltake Toughpower GF1
Running latest update on windows 11

Im getting this wierd thing that never happened on my old gaming pc where after about 5 minutes or so of a game. It decides to crash and close the application( tested MW2 and Dream light valley on xbox game pass). I've looked at my windows errors and this is what I could find. My guess is that its pushing its self to hard and not restricting itself therefore crashing. I could be completley wrong.

Problem.

Hardware error.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd189179c0010
Parameter 2: fffff8055c190e60
Parameter 3: 0
Parameter 4: 374c
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057


Problem

Stopped working

Description
Faulting Application Path: C:\Program Files\WindowsApps\A278AB0D.DisneyDreamlightValley_1.1.30002.0_x64__h6adky7gbf63m\ddv.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: A278AB0D.DisneyDreamlightValley_1.1.30002.0_x64__h6adky7gbf63m
Application Name: praid:Game
Application Version: 2020.3.36.63851
Application Timestamp: 62a878b2
Fault Module Name: UnityPlayer.dll
Fault Module Version: 2020.3.36.63851
Fault Module Timestamp: 62a879ce
Exception Code: c0000005
Exception Offset: 0000000000741df6
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 372d
Additional Information 2: 372da45f6e4c97998c8ef25e0fefaf58
Additional Information 3: 55d2
Additional Information 4: 55d2ac02de4092dc1acfd1648a1a70d2

Extra information about the problem
Bucket ID: 90c4a45c92fae1344b1dc0ffe046eaec (1953930018560600812)






Any info would be amazing as im really stuck.

Thanks,
 

kanewolf

Titan
Moderator
Hi,

I've recently built my new gaming PC.

Specs:
Motherboard - MSI MAG B650
CPU: Ryzen 7 7700k
GPU: my old smsi aero GTX 1080
RAM: 2X16GB DDR5 Corsair vengance
psu: 1000w Thermaltake Toughpower GF1
Running latest update on windows 11

Im getting this wierd thing that never happened on my old gaming pc where after about 5 minutes or so of a game. It decides to crash and close the application( tested MW2 and Dream light valley on xbox game pass). I've looked at my windows errors and this is what I could find. My guess is that its pushing its self to hard and not restricting itself therefore crashing. I could be completley wrong.

Problem.

Hardware error.

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd189179c0010
Parameter 2: fffff8055c190e60
Parameter 3: 0
Parameter 4: 374c
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057


Problem

Stopped working

Description
Faulting Application Path: C:\Program Files\WindowsApps\A278AB0D.DisneyDreamlightValley_1.1.30002.0_x64__h6adky7gbf63m\ddv.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: A278AB0D.DisneyDreamlightValley_1.1.30002.0_x64__h6adky7gbf63m
Application Name: praid:Game
Application Version: 2020.3.36.63851
Application Timestamp: 62a878b2
Fault Module Name: UnityPlayer.dll
Fault Module Version: 2020.3.36.63851
Fault Module Timestamp: 62a879ce
Exception Code: c0000005
Exception Offset: 0000000000741df6
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 372d
Additional Information 2: 372da45f6e4c97998c8ef25e0fefaf58
Additional Information 3: 55d2
Additional Information 4: 55d2ac02de4092dc1acfd1648a1a70d2

Extra information about the problem
Bucket ID: 90c4a45c92fae1344b1dc0ffe046eaec (1953930018560600812)






Any info would be amazing as im really stuck.

Thanks,
I would start by running MEMTEST for 4 - 6 hours to ensure you have a stable motherboard setup.

But "5 min after start" is often a cooling problem. Are your temps stable for everything ? Have you tried with the sidepanel off the case? Does that change the time to fail ?
 

jimbov2100

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Apr 6, 2014
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I would start by running MEMTEST for 4 - 6 hours to ensure you have a stable motherboard setup.

But "5 min after start" is often a cooling problem. Are your temps stable for everything ? Have you tried with the sidepanel off the case? Does that change the time to fail ?

Hi Kanewolf,

When I've ran the MEMTEST 1390 errors came up during the random number sequence test for test 8.

Any ideas what this could mean?
 

jimbov2100

Distinguished
Apr 6, 2014
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I would start by running MEMTEST for 4 - 6 hours to ensure you have a stable motherboard setup.

But "5 min after start" is often a cooling problem. Are your temps stable for everything ? Have you tried with the sidepanel off the case? Does that change the time to fail ?

Just to add on to that the test failed on the 2nd time round of testing random number sequence. Test has aborted due to too many errors.
 

jimbov2100

Distinguished
Apr 6, 2014
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Then there is your problem. I would start by disabling any XMP/DOCP you have enabled. RETEST.

You may have to RMA/replace your RAM.
Stopped XMP and that worked. Just means im getting 4800 instead of 5600 out of my RAM. no idea why that was causing the issue.

Thanks for the help. Was starting to get worried haha. :)
 

kanewolf

Titan
Moderator
Stopped XMP and that worked. Just means im getting 4800 instead of 5600 out of my RAM. no idea why that was causing the issue.

Thanks for the help. Was starting to get worried haha. :)
Unfortunately, with suspect RAM, you have to question your Windows install. Was anything corrupted when you installed?
AT A MINIMUM I would run the system file checker -- https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
 

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