Question New built pc having a few problems

[philip_c84]

Getting a bunch of problems with my build
(I copy pasted this and edited some of the info to fit into this community)

I recently just built a pc and it's running into some problems...

Specs are:
i5-4570
gtx 750 ti
2 sticks of DDR3 4gb 1600mhz (total 8gb)
750 watt psu
Msi B85m-e45 motherboard
720gb ssd
A LOT or fans having good inflow & outflows
Temperatures max at an average of 65°C when gaming nd stays around 50°C when idle
For a bit of context, i play a game called destiny 2. It's quite demanding but I have had experience wit running the game on the crappiest settings. Now, the game used to get around 60 fps on medium settings when I first finished my built, but now I only get around 40 fps. When near enemies I get dropped to around 20 fps. This is on all low/off settings with a resolution of 1368 × 768p and further reduced to 50% rendering.

Now my pc setup itself doesn't look promising, but the problem is I used to play Destiny 2 on a laptop with a i3-8th gen cpu with INTEGRATED GRAPHICS displaying at 1080p 65% rendering and I could get 30fps when near enemies and not dip any further.

I compared it with some Youtube/google "benchmarks" and others running at/or similar to this setup could get it running at 50-60 fps CONSTANTLY.

Now for another game called Dota, it is a relatively non-demanding game and you could easily get it to run at 60 fps. Now, I've run the game on the same laptop mentioned above at all low settings/off at 1080p and I could get 50 fps constantly. Now my pc, it could run the game at best settings around 40-60 fps occasionally (lowest setting would get me to 100 fps), but there are times when it drops to 10 fps and the speakers would completely BREAK, crackling sound for anything that is output from my speaker. My friends speaking in discord would sound completely broken like "HEKKKJKSKKSKKSKSKK".

Even AFTER i quit the game, everything would sound like that for awhile. Windows notification? "JDKDKKDKKDKSJSH" and Youtube videos would produce the most metal sound I've ever heard.

I also play Minecraft with a bunch if mods with shaders and resource packs. Chunks are set to 10 and run reletively well with fps ranging around 50 fps.
Running NovaBecnh, it states that my GPU is slower than other benchmarks.

I haven't tried any other games apart from these 5 (2 are omitted in this post to shorten the question), but I've did some internet searching and did supposed "fixes" but nothing has helped. Fixes I've tried.

Completely reinstalling windows
Check every PCIE ports for any clogs
Clean my PC (its new, but who knows)
Check any bad wires (i bought new ones for those i could change)
Done those "clean your pc, delete temp files etc"
Switched off OC in BIOS
Updated all my drivers
Deleted and reinstalled all my drivers
Checking my BIOS and made sure RAM was running at 1600mhz
Made sure BIOS was using my PEG for graphic
Turned off speedstep in BIOS
Downloaded Nvidia drivers from 389.ish to 397.ish
Deleted my Realtek HD sound something something
Made sure temps were always below 80°
Closed everything before running a game
Reinstalled the game
Reinstalled steam
Check files integrity for the 60th time
Rerolled and done anything similar to that
Installing to another driver
Installing Windows to another driver
Installing steam to Driver A and games to Driver B
Disconnecting all my peripherals
Updating BIOS
Updating gpu firmware (different from drivers)
Now i did find something with latencymon and it told me my pc has trouble handling real-time audio and other tasks, but has given up on that after troubleshooting for the past week for that problem, and hey, most of the people out there that had this problem didn't have this issue solved so I guess I'm not getting this solved either.
I've attached my PC info from latencymon, novabench, and HWMonitor below.

From this point, I've already given up half way and I'm just trying to figure out if anyone has any insights of this...

Thanks in advance. Any help is much much appreciated.

P.S. I had my pc ran into bluescreen like twice in a span of 2 weeks


novabench and hwmonitor
Imgur: The magic of the Internet


TEXT FROM LATENCYMON
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CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:03:22 (h🇲🇲ss) on all processors.


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SYSTEM INFORMATION
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Computer name: DESKTOP-BEHHPL0
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: MS-7817, MSI
CPU: GenuineIntel Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz
Logical processors: 4
Processor groups: 1
RAM: 8120 MB total


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CPU SPEED
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Reported CPU speed: 320 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 7518.0
Average measured interrupt to process latency (µs): 17.081631

Highest measured interrupt to DPC latency (µs): 6547.60
Average measured interrupt to DPC latency (µs): 13.088751


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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 5170.270625
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 1.703279
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 2.364771

ISR count (execution time <250 µs): 131635
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 22020
ISR count (execution time 1000-2000 µs): 1959
ISR count (execution time 2000-4000 µs): 218
ISR count (execution time >=4000 µs): 0


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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 30971.180
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 460.89 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0.654321
Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 460.89 , NVIDIA Corporation

Total time spent in DPCs (%) 1.268237

DPC count (execution time <250 µs): 434705
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 7919
DPC count (execution time 1000-2000 µs): 935
DPC count (execution time 2000-4000 µs): 196
DPC count (execution time >=4000 µs): 45


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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: system

Total number of hard pagefaults 49182
Hard pagefault count of hardest hit process: 27992
Number of processes hit: 45


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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 25.896146
CPU 0 ISR highest execution time (µs): 5170.270625
CPU 0 ISR total execution time (s): 14.364236
CPU 0 ISR count: 115053
CPU 0 DPC highest execution time (µs): 30971.180
CPU 0 DPC total execution time (s): 7.808259
CPU 0 DPC count: 225151
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CPU 1 Interrupt cycle time (s): 7.126545
CPU 1 ISR highest execution time (µs): 4185.769375
CPU 1 ISR total execution time (s): 4.252454
CPU 1 ISR count: 23632
CPU 1 DPC highest execution time (µs): 3336.978125
CPU 1 DPC total execution time (s): 0.826635
CPU 1 DPC count: 72888
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CPU 2 Interrupt cycle time (s): 5.339893
CPU 2 ISR highest execution time (µs): 2611.861875
CPU 2 ISR total execution time (s): 0.544438
CPU 2 ISR count: 6375
CPU 2 DPC highest execution time (µs): 2406.048438
CPU 2 DPC total execution time (s): 0.470724
CPU 2 DPC count: 59231
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CPU 3 Interrupt cycle time (s): 3.169830
CPU 3 ISR highest execution time (µs): 962.843750
CPU 3 ISR total execution time (s): 0.027474
CPU 3 ISR count: 10782
CPU 3 DPC highest execution time (µs): 2649.718125
CPU 3 DPC total execution time (s): 1.185313
CPU 3 DPC count: 86530
_

 

[Ralston18]

Look in Reliability History and Event Viewer.

What, if any, error codes, warnings, or even informational events are being captured with respect to the circumstances described in your first post?

You need to slow your troubleshooting.

Focus on solving one problem at a time by changing only one thing at a time.

My recommendation is a "do-over" on the new build.

Re-read all documentation for all components and configuration settings.

Rebuild/Reinstall with default configuration settings.

Establish a stable system, ensure that it has time to update Windows as necessary.

Then load one game and configure, tweak, etc. until the game is "playable" however you define "playable" to be.

Change only one thing at a time. Be methodical. Keep notes.

 

[philip_c84]

Tha

Look in Reliability History and Event Viewer.

What, if any, error codes, warnings, or even informational events are being captured with respect to the circumstances described in your first post?

You need to slow your troubleshooting.

Focus on solving one problem at a time by changing only one thing at a time.

My recommendation is a "do-over" on the new build.

Re-read all documentation for all components and configuration settings.

Rebuild/Reinstall with default configuration settings.

Establish a stable system, ensure that it has time to update Windows as necessary.

Then load one game and configure, tweak, etc. until the game is "playable" however you define "playable" to be.

Change only one thing at a time. Be methodical. Keep notes.

That was exactly what I was doing. Everything started out normal, It was able to handle most things normally. And then one thing led to another.

When my games lag, I checked temps, temps were ok? Good. Check processes? Everything good. And so on. But then when there are seemingly no problems or clues to these sudden problems, i reinstalled the games, no luck. Tried restarting my pc, no luck. Tried reinstalling steam, no luck. And this eventually lead me to where I am now.

I have been doing this one step at a time, googling every error/pop up message that seems to be a clue that is leading me to a solution that I just can't seem to find.

I'll do a fresh build of the pc again like you've recommended, and if the problem persists, I'll have to believe it's faulty hardware.

There is a new lead though, benchmarking shows my RAMs are performing well below the benchmarks (the lower 1 percentile), I'll replace them and recheck the manufacturer's guide for the RAM slots to ensure I'm using the dual channel thingy.

I'll continue updating, as I've yet to see many solutions to the latency problem (some claim it was due to bad RAM as well) for any unfortunate people who also encounters this problem as well.

 

[Ralston18]

Fair enough - and also remember to check the motherboard's RAM physical installation requirements.

Some motherboard's require that the first physically installed RAM module be installed in a specific slot.

 

[philip_c84]

Fair enough - and also remember to check the motherboard's RAM physical installation requirements.

Some motherboard's require that the first physically installed RAM module be installed in a specific slot.

In the end, I could only say it was a faulty motherboard, althought not knowing which part of it was faulty. I went out to buy what little scrap I could to build another PC that was almost the same, albeit a bit worn out.

I bought:

• The same motherboard (lucky me as I could return this for no charge as the shop has a 'no fuss return policy' within a week)
• A used 750ti
• Another 2 new RAM sticks (different brand but same speed)
• A i5 - 4590 (same policy allows me to return this)
• A lower PSU at 650W

The new built PC (2nd PC) was had no problem at all, so I swapped out each parts one by one with the old PC (1st PC). I then noticed that only the 1st PC had the latency problem. So I tried to see if there was any faults on the parts of the 1st PC itself. Testing them all on the 2nd PC worked fine and I started testing each parts on the 1st PC.

I removed the GPU, and anything that wasn't relevant but the latency issue was still always there. In the end, I just concluded that whatever it was, it wasn't the CPU, GPU, RAM, PSU, and the SSDs. So I think the cause is the motherboard.

I don't know the exact problems as CPUID shows the exact same specs on papar, but running the 1st and 2nd PC at Userbenchmarks, it now shows that my RAM sticks are performaing way below the par value. Since all 4 RAM sticks work well on the 2nd PC, I think that the cause of all this is a fault on the RAM slots itself.

Finally, I returned the processor to the retailer and I'm currently using the 2nd PC with the new motherboard. Benchmarks are also on point with the others and I have no sudden heavy frame drops and no continuous crackling sound whenever noise is produced.

My suggestion for others (if any) that are having the same problem, is to do a benchmark test first, it may give you a very good clue as to what isn't functioning as well as it should. In my case, it was the RAM sticks, and as the above mentioned, turned out to be my RAM slots.

I sent the motherboard for a refund/repair and everything works well now.

Thanks for the help, and I hope everyone is doing well (like my 2nd PC )