Not sure if this is in the right place, but .. I purchased a computer through Amazon - a HP Pavillion Gaming Desktop AMD Radeon RX 5500, AMD Ryzen 3 5300G Processor, 8 GB RAM, 512 GB SSD, Windows 11 Home, Pre-Built PC Tower (TGO01-2022, 2022).
I set it up, everything worked fine for one day. I placed in a USB to transfer a large volume of music files overnight. I came in the next morning and the screen was black and I could not bring up the desktop. After a while, I forced a shutdown. When I powered up next, the screen stayed black, only saying NO SIGNAL. I have tried multiple times to reboot and nothing changes. I verified the VGA cable worked with another monitor. I have searched YouTube and various places to find and try solutions - I even reset the BIOS battery - but nothing.
I'm at a loss as to what to do next?
Can somebody please enlighten me?
I set it up, everything worked fine for one day. I placed in a USB to transfer a large volume of music files overnight. I came in the next morning and the screen was black and I could not bring up the desktop. After a while, I forced a shutdown. When I powered up next, the screen stayed black, only saying NO SIGNAL. I have tried multiple times to reboot and nothing changes. I verified the VGA cable worked with another monitor. I have searched YouTube and various places to find and try solutions - I even reset the BIOS battery - but nothing.
I'm at a loss as to what to do next?
Can somebody please enlighten me?