Question New Computer Started Freezing (No BSOD)

[LukasNeedsHelp]

Hello all! I'm kind of going insane here with trying to diagnose what's causing my problem so I was hoping some of you may have some insight. I built a (mostly) new PC around a week ago. In the first few days there were 2 or 3 screen freezes/stutters that lasted less than a second and I didn't think much of it. Starting 2 days ago my computer would completely freeze completely and not recover at seemingly random intervals of time and under varying loads. I've had to manually shut off the PC and restart it every time. I've frozen once during startup load and multiple times during memtests. The parts that are the same from my old PC are two of the SSDs (which I completely wiped during new Windows install), the power supply, tower, fans, and the liquid cooler. I was not having this issue on my previous PC.

I've done an extensive amount of testing so I may forget a few things I've tried, but I'll try my best to include them all here:

• Reseated RAM and GPU multiple times. Checked all cables and connections multiple times.
• Reliability Monitor has documented many errors of "Windows was not properly shut down", three "Stopped working" that have the description "Faulting Application Path", and one "Windows failed to start because of a problem with the hard disk" where Windows could not detect the problem but booted successfully.
• Event Viewer has given a few 1796 errors because of Secure Boot not being enabled. 41 Kernel-Power errors from unexpected system stop. 6008 unexpected shutdown errors. Two 10010 DCOM errors. Occasionally 56 Application Popup errors. The information included with these 56 errors is "ACPI 2". I saw a few threads saying this may indicate hardware issues but I had trouble making sense of it and also determining what specifically was the cause.
• Ran sfc /scannow . This found some corrupted files and repaired them.
• Ran chkdsk /f /r /x (I believe those were the arguments) on all three of my drives. Found nothing.
• Changed power saving settings to High Performance and disabled sleep modes.
• Booted in Safe Mode and ran Malwarebytes which did find one adware in Chrome. Quarantined and deleted it and took steps to prevent Chrome sync from reinfecting. Computer has remained virus free on further scans and at the time of writing this.
• Upgraded from Windows 10 to Windows 11.
• Uninstalled GPU driver, restarted, then installed the newest GPU driver. Also did this process with an older version.
• Ran multiple memtest86+ on both of my RAM sticks together (one alone, but froze pretty fast, could test again). Furthest I made it before freezing was 5 passes, 0 errors.
• Updated drivers using the appropriate one from my motherboard manufacturer's website.
• Updated my BIOS version to the latest provided for my motherboard from the manufacturer's website.
• Ran a GPU stress test using Heaven benchmark. GPU reached 70 C and didn't have any issues as far as I could tell (though I could easily not have known what to look for).
• Ran a Prime95 balanced torture test where CPU temps quickly jumped to 100 C (within 2 minutes) but still no freezing. (I did not run this for longer than 10-15 minutes because of my concern regarding temperature. I'm unsure to what degree this is expected as I'm again unfamiliar with what to look for).
  • This being said, the computer still freezes at much lower CPU temps, sometimes even while idling for only a few minutes after startup.

My main areas of concern at this point are the high CPU temp with my old liquid cooler, a possible faulty power supply, and possible faulty RAM sticks. I've also seen in a number of forums a lot of discussion about CPU and RAM voltage but I've had trouble making sense of it as again I'm not overly familiar with the technical aspects of computers. Any and all help is appreciated

System Information:
OS: Microsoft Windows 11 Pro
Motherboard: Gigabyte Z790 Aorus Elite AX, Rev 1.1
CPU: Intel Core i5-14600K, 3500 Mhz
GPU: ASUS Dual 4070 Super
RAM: Corsair Vengeance 32 GB (2x16GB) DDR5 DRAM 6000MHz
Power Supply: Corsair RM850x
Liquid Cooler: Corsair H100i (Roughly 8 or 9 years old, I bought a replacement but it didn't fit. Plan to replace it soon so please be nice).

If you need anything else please lmk, thanks again!

 

[LiverGoose]

Here I am trying to debug this exact problem for the past few weeks and I find this post made in the last 2 hours, also with a Gigabyte board and the same memory kit.

OS: Win 11
MoBo: Gigabyte B650 Aorus Elite AX Rev 1.2 (BIOS version FB3)
CPU : AMD Ryzen 7 7800X3D
GPU: AMD Radeon RX 7800 XT
RAM: Corsair Vengeance 32GB (2x16GB) DDR5 6000 MHz
PSU: Corsair RM750x

I'm experiencing the exact same symptoms: complete system freeze with no BSOD, logs in the reliability monitor, reboots required, it even occurred once during the BIOS update I was running which gave me a heart attack. I have found no culprit or solution to this day, but I can rule out cooling issues as all my temperatures are plenty low, and the system also freezes when not under load, sometimes just when idling right after power on.

I've essentially gone through your entire list of tests in the past to no success, including memtests and stress testing, and it's beginning to do my head in..

To me the only explanation would lie with faulty Motherboard - RAM interaction, or the power supply the board is receiving. Apart from load tests, I am not too sure how to debug power reliability or problems, and short of buying a new MoBo and RAM sticks I am out of ideas.

I'm sorry I am not bringing anything to the discussion to help you with your issue, if I find anything I will drop by again.

 

[LukasNeedsHelp]

Here I am trying to debug this exact problem for the past few weeks and I find this post made in the last 2 hours, also with a Gigabyte board and the same memory kit.

OS: Win 11
MoBo: Gigabyte B650 Aorus Elite AX Rev 1.2 (BIOS version FB3)
CPU : AMD Ryzen 7 7800X3D
GPU: AMD Radeon RX 7800 XT
RAM: Corsair Vengeance 32GB (2x16GB) DDR5 6000 MHz
PSU: Corsair RM750x

I'm experiencing the exact same symptoms: complete system freeze with no BSOD, logs in the reliability monitor, reboots required, it even occurred once during the BIOS update I was running which gave me a heart attack. I have found no culprit or solution to this day, but I can rule out cooling issues as all my temperatures are plenty low, and the system also freezes when not under load, sometimes just when idling right after power on.

I've essentially gone through your entire list of tests in the past to no success, including memtests and stress testing, and it's beginning to do my head in..

To me the only explanation would lie with faulty Motherboard - RAM interaction, or the power supply the board is receiving. Apart from load tests, I am not too sure how to debug power reliability or problems, and short of buying a new MoBo and RAM sticks I am out of ideas.

I'm sorry I am not bringing anything to the discussion to help you with your issue, if I find anything I will drop by again.

Sorry to hear you're having the same issues, hopefully we can figure out the problem eventually. I ran another sfc /scannow and interestingly it found more corrupted files. Ran it a few more times and found nothing else. Considering trying a new windows installation on a different drive next and just removing the main drive entirely. On that run my computer was able to make it to 10 hours of uptime before freezing while idling. After that I changed the ram out for 2 new sticks of the same ram I just bought. Had Chrome open this time and computer froze after roughly 4 hours of uptime. Higher power draw and faster freeze this time makes me think I'll try replacing the PSU next--though load didn't necessarily affect freezing rate before to my knowledge, still my best guess. I'll also try running a memtest86+ on my new ram sticks one at a time in the meantime.

Also no worries! Looking up this problem I've noticed a lot of Gigabyte boards in people's specs so with you in the same situation as me with the same brand of board means I'll probably try replacing that next if what I've mentioned above doesn't work out.

Edit: Another note, I hadn't realized it but before switching out the ram sticks the startup screen that has prompts like F12 for BIOS would have the text of those prompts blur after a second as it started up. After switching they're not doing that anymore. Something else I'll have to look into in the meantime.

 

[LukasNeedsHelp]

Here I am trying to debug this exact problem for the past few weeks and I find this post made in the last 2 hours, also with a Gigabyte board and the same memory kit.

OS: Win 11
MoBo: Gigabyte B650 Aorus Elite AX Rev 1.2 (BIOS version FB3)
CPU : AMD Ryzen 7 7800X3D
GPU: AMD Radeon RX 7800 XT
RAM: Corsair Vengeance 32GB (2x16GB) DDR5 6000 MHz
PSU: Corsair RM750x

I'm experiencing the exact same symptoms: complete system freeze with no BSOD, logs in the reliability monitor, reboots required, it even occurred once during the BIOS update I was running which gave me a heart attack. I have found no culprit or solution to this day, but I can rule out cooling issues as all my temperatures are plenty low, and the system also freezes when not under load, sometimes just when idling right after power on.

I've essentially gone through your entire list of tests in the past to no success, including memtests and stress testing, and it's beginning to do my head in..

To me the only explanation would lie with faulty Motherboard - RAM interaction, or the power supply the board is receiving. Apart from load tests, I am not too sure how to debug power reliability or problems, and short of buying a new MoBo and RAM sticks I am out of ideas.

I'm sorry I am not bringing anything to the discussion to help you with your issue, if I find anything I will drop by again.

What seems to have finally resolved the issue for me was a CPU replacement, been able to use the computer for 2 weeks without it freezing. No promises this will be a magic fix for your issue or anyone else's that stumbles on this thread in the future, so to the latter make sure you run through all the troubleshooting we did and is recommended by others before just buying new parts!