New Custom Pc Freezes

[Mitchell_22]

I built this pc a week ago and have had a freezing problem when running it or a few minutes into gaming. I have read through other threads on this issue and most of them just say it sounds like a temps problem but i monitor my temps with nzxt cam and the temps never go over 50 when this problem happens, i have ran memtest and that didnt make the system freeze. I have also ran some gpu benchmarks to stress it and that did not cause a freeze. i have also tested my hdd's. I have not overclocked this build yet. I tried to update some drivers but I am not sure if i got them all or if that could be the problem. Any reply is appreciated

system specs
cpu: i5 6600k
mobo: msi z170a sli
psu: rosewill glacier 850w
Gpu: msi r9 390x 8gb
cpu fan: Cryorig h7
ram: gskill ripgaw v 3000 16gb (2x8)
bootdrive: silicon Power Slim S55 2.5" 240GB
hdd: 2 wd black 2tb

 

[Turb0Yoda]

I'm surprised I couldn't find it. At any rate, is there any way you can use a different GPU?

 

[Mitchell_22]

You are correct, you don't have onboard GPU capabilities. I didn't realize this either until you posted the link. I'm guessing you don't have a spare cheapo GPU to try. Have you had an actual BSODs or just hardlocks? Does the system freeze/crash doing anything specific such as web browsing, or just sitting on the desktop idling?

i do not have a spare gpu. no blue screens of death just hardlocks. i dont think it has happened during idle. either on web or in games.

 

[Mitchell_22]

I'm surprised I couldn't find it. At any rate, is there any way you can use a different GPU?

i dont have one on hand

 

[1LiquidPC]

I've seen web browsers freeze/hardlock systems before. What browser are you using? May want to try disabling "hardware acceleration" in the browser settings to see if that has any affect. This disabled the GPU from rendering the sites. Since it happens in this and games, it's sounding more and more GPU related w/ the card itself or driver version. Have you tried using an older driver? Newest version isn't always the best for everyone.

 

[Mitchell_22]

i use google chrome and i didnt think of trying to use a different one. i will try that now and then the gpu driver after

 

[Mitchell_22]

i uninstalled all of chrome and tried using plain internet explorer and that didnt change anything. so then i went back and used an older driver for my gpu and that seemed to work a lot longer when gaming but i still couldn't make it a game without freezing and having to manually reboot.

 

[1LiquidPC]

Sorry it's been a few days. Any luck yet? Is there anybody you can borrow another videocard from?

 

[Mitchell_22]

Sorry it's been a few days. Any luck yet? Is there anybody you can borrow another videocard from?

yeah i borrowed one and it seemed to run fine. So i guess now i have to rma the card? or could it still just be a driver issue?

 

[Dark Lord of Tech]

Also keep an eye on the SSD , very very high failure rate.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820301256
See reviews , I would RMA the card.

 

[Mitchell_22]

Also keep an eye on the SSD , very very high failure rate.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820301256
See reviews , I would RMA the card.

I dont know the difference between this and the card you posted but the reviews are sure different.
http://www.newegg.com/Product/Product.aspx?Item=N82E16820301313