Question New Fiber .. old PC incompatible?

[RichM88]

Hi.
Recently upgraded to fibre broadband.
I have 1 Desktop connected with Ethernet (no WiFi) , 2TV’s via power line, and various laptops via WiFi.

Since upgrade .. all work fine except the desktop via Ethernet cable (which I have changed to new fast cable). It grinds to a halt until I factory reset the router.

My ISP has said it’s because the PC is too old (it worked fine with the non fibre broadband).

Does this sound right .. I need a new PC ?
PC is over 10 years old (maybe 14).

I don’t need a new PC .. so don’t want to waste my money if there is something else possible ?

Cheers
Rich

 

[Grobe]

My ISP has said it’s because the PC is too old (it worked fine with the non fibre broadband).

Probably not, the 1Gbps network ports have being around for pretty long by now. There is a chance you have a 100Gbps network card, but in normal situations this is not too impeding to a 1Gbps port.

Does this sound right .. I need a new PC ?
PC is over 10 years old (maybe 14).

Do you have the excact model number of that pc, or possible list of components ?

Also what OS do you have ?

 

[RichM88]

Hi .. it’s Windows 10 OS.

Quad core i5-6600k
64bit
8gb Ram
Not sure on network adapter.. PCIe GBE Family controller mean anything ?

Thanks

 

[kanewolf]

Hi.
Recently upgraded to fibre broadband.
I have 1 Desktop connected with Ethernet (no WiFi) , 2TV’s via power line, and various laptops via WiFi.

Since upgrade .. all work fine except the desktop via Ethernet cable (which I have changed to new fast cable). It grinds to a halt until I factory reset the router.

My ISP has said it’s because the PC is too old (it worked fine with the non fibre broadband).

Does this sound right .. I need a new PC ?
PC is over 10 years old (maybe 14).

I don’t need a new PC .. so don’t want to waste my money if there is something else possible ?

Cheers
Rich

No, you don't need a new PC. Your ISP is trying to pass the buck. Your PC doesn't know the difference.
Can you better describe "grinds to a halt"?
Can you open a cmd.exe window and run ipconfig.exe /all and post the results.

 

[punkncat]

If I were going to venture a complete guess, I would try to disable the use of IPv6 on that PC and see if you have an improvement.

 

[kanewolf]

If I were going to venture a complete guess, I would try to disable the use of IPv6 on that PC and see if you have an improvement.

I would agree, but would like to see the ipconfig results first.

 

[Richj444]

Hi.
Recently upgraded to fibre broadband.
I have 1 Desktop connected with Ethernet (no WiFi) , 2TV’s via power line, and various laptops via WiFi.

Since upgrade .. all work fine except the desktop via Ethernet cable (which I have changed to new fast cable). It grinds to a halt until I factory reset the router.

My ISP has said it’s because the PC is too old (it worked fine with the non fibre broadband).

Does this sound right .. I need a new PC ?
PC is over 10 years old (maybe 14).

I don’t need a new PC .. so don’t want to waste my money if there is something else possible ?

Cheers
Rich

I would like to hear more about this new fast cable. All you need is a good quality Cat 5 or 6 cable, and many cables that are supposedly faster than those, are actually cheap quality ripoffs and will cause problems.

 

[RichM88]

No, you don't need a new PC. Your ISP is trying to pass the buck. Your PC doesn't know the difference.
Can you better describe "grinds to a halt"?
Can you open a cmd.exe window and run ipconfig.exe /all and post the results.

Thanks.. I’m away now next few days .do not by my pc . but will post back when I return

 

[RichM88]

When I say grinds to a halt .. can take upto 5mins to perform a google search, or load a website .. many of which time out 1st. Everything else on the pc is fine.
Factory reset router and internet is fast again for a while .. but slows with use .. or if I turn off .. on restart is slow again.
Everything else on the network is fast.