New Monitor Stuttering/Freezing - (MSI Optix G27C2)

[fergy18]

I bought this monitor and I'm having an issue when connected via displayport. Everything works fine when I connect with HDMI @ 120hz however as soon as I connect it using displayport the screen will start freezing every second. The mouse will be completely frozen on the desktop for around a second and then jump across the screen when it becomes unfrozen. Does this sound like a faulty cable? I'm using the displayport cable that was provided with the monitor.

I'm on windows 10

GPU is MSI Armor RX 480 8gb

I've done a clean install of my AMD drivers and have the latest software version.

Any help is appreciated

 

[Peter Martin]

Can you give us your system specs

 

[fergy18]

Can you give us your system specs

i5-6600K
8GB RAM
Gigabyte GA-Z170-HD3 Motherboard
RX 480 - 8gb MSI Armor
Windows 10

 

[Peter Martin]

You left out one of the most important pieces of your PC the power supply which is the suspect here

People don’t understand how important power is and have a good high-quality power supply

 

[fergy18]

Ah yes, forgot about the power supply -

EVGA 500 W1, 80+ WHITE 500W

 

[Peter Martin]

I’m not so sure about the quality of that power supply there’s other experts here who know such things so wait for their reply but that seems like it might be an issue if it’s not high-quality

 

[Peter Martin]

Over at the MSI form some guy said he uninstalled all the Intel integrated graphics drivers and everything started working

 

[boo.baxviii]

I just got the same monitor today. Also running RX 480. I'm going crazy about that stutter. I know the driver are the cause, as soon as you uninstall the drivers everything seem to work fine, and if you reinstall the latest drivers, same problem.

 

[boo.baxviii]

18.x.x is the culprit. I installed an older driver from guru3d.com (17.8.1, i believe) and everything works fine.

 

[fergy18]

Nice that worked for me too. Hopefully there is a fix soon so I can use the latest drivers.

 

[djackerick]

are you able to wake up your pc after sleep state when monitor is connected to display port?

 

[Levy23]

I've been having a similar problem only my mouse being idle is what kicks the stutter up. Any video I watch (YT, Netflix, from my files) and leaving the mouse still for 30+ seconds and it starts skipping but audio is fine. This entire system was fine until I got this MSI Optix MAG27CQ monitor and this is the first time I've used DisplayPort. Is the guru3d solution a good bet or am I having some other issue?

I've also noticed in task manager when this happens, my GPU-3D process kicks WAY up so something around there is causing this.

edit: I went to try the guru3d option but the installer claimed no AMD hardware was found which is silly cause I have the current 18.x.x installed.

edit 2: I switched back to HDMI, sacrificing that 144Hz for 120 but it seems to have stopped. Nvidia still says my monitor/cable is equipped for HDCP support but no more lag on idle mouse. Maybe its the cable? Or just the integration of the software/HDCP ill compatibility?

 

[djackerick]

i got the solution here https://www.youtube.com/watch?v=Vcd77BUOHcg

 

[Levy23]

i got the solution here https://www.youtube.com/watch?v=Vcd77BUOHcg

That isn't a solution for me; I don't have a setting on the monitor to turn off HDCP, my GPU is Nvidia which doesn't allow to turn that off and the Raedon software on my board doesn't have a software interface to turn it off.