Question New PC build - screen freezes, Bluetooth disconnects, then “No Signal” (only fixed by restart)

[Erki11]

Hi everyone,

I recently finished building a brand-new PC (about a week ago), and I've already run into an issue that’s happened twice in the last two days.

While the first time it happened was while watching a TV show, and the second time while browsing Twitch after gaming, I don’t think it’s related to whether I’m playing a game or watching something — it might just be coincidence.

Here’s what happens:
The screen suddenly freezes, and I hear my Bluetooth headphones disconnect. After a few seconds, the screen goes black and shows "No signal". The PC itself keeps running — fans are spinning, lights on the motherboard are still on — but the monitor doesn’t reconnect. The only way to get it back is to force a restart.

Has anyone else experienced something like this or have any idea what might be causing it?

Here’s my full build:
https://sk.pcpartpicker.com/list/Bgp4wY

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be logging some error code, warning, or even an informational event just before or at the time of the screen freezes.

Reliability History is much more end user friendly and the timeline format may show some pattern of events.

Event Viewer requires more time and effort to navigate and understand.

FYI:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

You can also click any given entries for more details about what happened. The details may or may not be directly helpful.

 

[Erki11]

Look in Reliability History/Monitor and Event Viewer.

Either one or both tools may be logging some error code, warning, or even an informational event just before or at the time of the screen freezes.

Reliability History is much more end user friendly and the timeline format may show some pattern of events.

Event Viewer requires more time and effort to navigate and understand.

FYI:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

You can also click any given entries for more details about what happened. The details may or may not be directly helpful.

I've been checking the Reliability Monitor and I can see several error messages that might be related to the screen freezes. I'm attaching a screenshot from the monitor on Imgur (the screenshot is in Slovak):

https://imgur.com/a/hYCxTxB

View: https://imgur.com/a/hYCxTxB



Additionally, I captured a photo of the folder contents, but the minidump folder is empty. I'm not sure which file might help in further identifying the problem. If needed, I'm happy to translate any of the texts from the screenshots.

 

[Erki11]

Just adding .dmp file from the folder I screenshoted, not sure what to look for

https://imgur.com/a/FHUj9Q2

View: https://imgur.com/a/FHUj9Q2

 

[Ralston18]

The problems clearly began on April 11th (11.4.2025)

Take a screenshot of that date and post in English if possible.

Or translate the non-date columns to Engish.

There may have been problem update - not sure about the warnings being shown.

 

[Erki11]

Sorry for the late reply.
On the evening of April 14th, I tried uninstalling the GPU driver using AMD Cleanup Utility in Safe Mode.
On April 15th, I used the PC mostly for gaming – everything worked without any issues.
Today (April 16th), I didn’t game at all, I was just watching a YouTube video, and the same issue happened again.

Here’s a more detailed description of what exactly happens:
The video freezes, then after a few seconds my Bluetooth headphones disconnect, the screen goes black and the monitor says "no signal". Meanwhile, the headphones reconnect. If I click with the mouse, I can still pause or play the video (so the PC is clearly still running), but the display never comes back. Even if I switch the monitor to another DisplayPort on the GPU, there's still no image.

I’m currently running AMD Adrenalin version 25.3.2. As far as I know, there’s no newer version available.

Here are the errors I got today (April 16th):
1. Error
Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffbf0ebc3df010
Parameter 2: fffff80083b39760
Parameter 3: 0
Parameter 4: ffffbf0ebd60f080
OS Version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version (full): 10.0.26100.2.0.0.256.48
Locale ID: 1051

---

2. Error
Event Name: LiveKernelEvent
Code: a2000002
Parameter 1: c8
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS Version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version (full): 10.0.26100.2.0.0.256.48
Locale ID: 1051

---

3. Error
Event Name: LiveKernelEvent
Code: a1000001
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS Version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version (full): 10.0.26100.2.0.0.256.48
Locale ID: 1051

---

4. Error
Event Name: LiveKernelEvent
Code: 193
Parameter 1: 815
Parameter 2: 2
Parameter 3: ffffbf0eb12bb080
Parameter 4: 0
OS Version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version (full): 10.0.26100.2.0.0.256.48
Locale ID: 1051

---

5. Error
Event Name: LiveKernelEvent
Code: 1b0
Parameter 1: 1
Parameter 2: ffffffffc0000001
Parameter 3: 0
Parameter 4: 0
OS Version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version (full): 10.0.26100.2.0.0.256.48
Locale ID: 1051

The errors from the very first day were most likely related to building the PC itself. That was the day I assembled it

I’d really appreciate any help at all. I’m honestly quite desperate – after 9 years, I finally built a new PC, and I’ve been having this weird issue from day one. What’s most confusing is that it only happens while watching videos (YouTube/Twitch), and never during gaming – even though I spend most of my time gaming (Arena Breakout).

images:

https://imgur.com/a/sYSmF2r

View: https://imgur.com/a/sYSmF2r