Question New PC... New issues...

[russellchance]

Hello everyone Recently I build my first PC by myself and it worked fine, until last week... Since last week my PC started to freeze and reboot.
This happens randomly, does matter if I play the game or surfing the internet. Screen freeze, and after a few seconds PC rebooting.

• Overheat?

No, the temps are below average even while under stress

• Bios update?

No, I have not updated BIOS yet. I only once tried to use the XMP profile for my memory, but later I restored all BIOS settings to default due to fear that XMP may be the cause of my problem.

• Drivers?

After clean Windows installation, I have installed the following drivers:

1. Chipset
2. GPU Driver
3. All Windows latest updates

The only driver which I still did not install is Generic Bluetooth Radio.

Specs (Here is a thread in which I showed the pictures of my PC):

• Motherboard -ASUS ROG Strix X570-E Gaming (WI-FI)
• CPU - AMD Ryzen 9 5950X
• CPU Cooler - DEEPCOOL CASTLE 360 RGB V2
• GPU - ASUS RX460
• RAM - G.Skill TRIDENT Z [F4-3600C16D-16GTZKW] 16GB 2X (16-16-16-36)
• Power Supply - Corsair RMX850
• SSD - SAMSUNG M.2 2280 980 PRO 1.0TB PCIe Gen 4.0 x4 NVMe V-NAND 3bit MLC (MZ-V8P1T0BW)
• Case - Lian Li LANCOOL II MESH Performance
• PC Fans -DEEPCOOL 500-1500RPM PWM RGB RF120 (3 IN 1)

Xml file :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2021-02-26T10:29:25.9534253Z" />
<EventRecordID>5728</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-SCNDCHNC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">6</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">3221225684</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
It is so annoying, I paid a lot of money for this PC and it can't even work properly

 

[Tfo052]

Hello, the first thing I would try is to reseat all easily accessible power cables and take all but 1 stick of ram out and if it still crashes, remove that stick and put the other stick in another slot and try it.

Did you get your drivers from the manufacturers website? Or did you get them through a 3rd party downloader like Driverupdater, etc.? The 3rd party downloaders are very bad and do not usually get the right driver they just get a similar compatible driver and are malware. If you did get the drivers through them, reinstall the drivers through the parts manufacturers website.

If these steps do not work, boot the computer to safe mode (run msconfig, boot tab, safe boot and apply) and try to use it for a bit to see if that will help with the crashing.

 

[russellchance]

Did you get your drivers from the manufacturers website? Or did you get them through a 3rd party downloader like Driverupdater, etc.? The 3rd party downloaders are very bad and do not usually get the right driver they just get a similar compatible driver and are malware. If you did get the drivers through them, reinstall the drivers through the parts manufacturers website.

All drivers downloaded from official manufacturers sites. The only driver which I want to download from a non-manufacturer site is Generic Bluetooth Radio
https://www.driverscape.com/download/generic-bluetooth-radio
I'm not sure if I should trust this site or not.

 

[drivinfast247]

Update BIOS

 

[russellchance]

Update BIOS

Are you sure it's a good idea? I'm afraid to mess up with BIOS.

v

 

[Tfo052]

All drivers downloaded from official manufacturers sites. The only driver which I want to download from a non-manufacturer site is Generic Bluetooth Radio
https://www.driverscape.com/download/generic-bluetooth-radio
I'm not sure if I should trust this site or not.

That is another 3rd party driver site and is NOT trustworthy. Don't download anything from them.

 

[russellchance]

That is another 3rd party driver site and is NOT trustworthy. Don't download anything from them.

Thanks. I will not download anything from that site.

 

[drivinfast247]

I

Are you sure it's a good idea? I'm afraid to mess up with BIOS.

v

It's straightforward and pretty much a necessity to ensure proper operation of a PC.

 

[russellchance]

I

It's straightforward and pretty much a necessity to ensure proper operation of a PC.

But is this the cause of my problem?

 

[russellchance]

Here is a report from the blue screen viewer.

 

[russellchance]

Someone please help, this may be the key to fix my problem

 

[Nemesia]

What BIOS version are you running on the board right now?

 

[russellchance]

What BIOS version are you running on the board right now?

Can you also look into the log which I posted? It's seems like directx is the cause of problems, or I'm wrong?