Question New PC Progressive Stutters. Can it be because of RAM?

[lexiq]

Hello everyone,

This year I built a new PC with Win 11 on board (hardware specs can be found on screenshot below) but I'm having annoying issue that is very random.
After starting PC from powered down or waking it up after Sleep there is chance of getting random stutters. It is not always there but happens pretty frequently. Like 1 out of 5 times.
The symptoms are first keyboard is starting to "skip a beat" and register keypress few seconds later,
then sound (if music is playing) starts creating millisecond noises,
then mouse cursor is starting to getting stuck for a few seconds,
then pretty much whole computer is stuttering more and more and this time intervals are getting bigger
until black screen is happening and computer restarts.

I've noticed that if I do reboot right after noticing first symptoms then after restart system runs great.
I replaced a lot of different components with doing clean Win 11 install every time. But last component that I have not tried to replace is RAM.

I ran MemTest86 with two RAM sticks in and noticed that it is failing and I was wondering if that can be caused by it?
Results of the test:
https://drive.google.com/file/d/1P8Yajq2PoeHavtInVRHiofU1LyW968Rj/view?usp=drive_link
https://drive.google.com/file/d/1ZjewYV_x-5DrYEHvhn0TKuFb8Oq3JURg/view?usp=drive_link

Due to the huge air cooler I can't try to simply remove one or try another slot to see if the issue is still there.

I've tried to check Windows Event Viewer after black screen is happening but found nothing related to the issue.

 

[Lutfij]

Welcome to the forums, newcomer!

The make and model of your PSU is not included, please mention that.

https://www.asrock.com/MB/AMD/B650M Pro RS/index.asp#BIOS
You're currently on BIOS version 1.28, you have BIOS versions pending update, provided your board is the Pro RS and not the Pro RS WiFi, just in case.

with doing clean Win 11 install every time
Where did you source the installer for the OS? Did you install the OS in offline mode, to later install all relevant drivers with their latest versions in an elevated command, i.e, Right click installer>Run as Administrator?

 

[Bob.B]

Hello everyone,

This year I built a new PC with Win 11 on board (hardware specs can be found on screenshot below) but I'm having annoying issue that is very random.
After starting PC from powered down or waking it up after Sleep there is chance of getting random stutters. It is not always there but happens pretty frequently. Like 1 out of 5 times.
The symptoms are first keyboard is starting to "skip a beat" and register keypress few seconds later,
then sound (if music is playing) starts creating millisecond noises,
then mouse cursor is starting to getting stuck for a few seconds,
then pretty much whole computer is stuttering more and more and this time intervals are getting bigger
until black screen is happening and computer restarts.

I've noticed that if I do reboot right after noticing first symptoms then after restart system runs great.
I replaced a lot of different components with doing clean Win 11 install every time. But last component that I have not tried to replace is RAM.

I ran MemTest86 with two RAM sticks in and noticed that it is failing and I was wondering if that can be caused by it?
Results of the test:
https://drive.google.com/file/d/1P8Yajq2PoeHavtInVRHiofU1LyW968Rj/view?usp=drive_link
https://drive.google.com/file/d/1ZjewYV_x-5DrYEHvhn0TKuFb8Oq3JURg/view?usp=drive_link

Due to the huge air cooler I can't try to simply remove one or try another slot to see if the issue is still there.

I've tried to check Windows Event Viewer after black screen is happening but found nothing related to the issue.

Any errors on memtest needs to be fixed.

Turn off xmp and see if memtest will run error free.

If it does update the bios your a few levels behind then run memtest again with xmp on.

 

[lexiq]

Welcome to the forums, newcomer!

The make and model of your PSU is not included, please mention that.

https://www.asrock.com/MB/AMD/B650M Pro RS/index.asp#BIOS
You're currently on BIOS version 1.28, you have BIOS versions pending update, provided your board is the Pro RS and not the Pro RS WiFi, just in case.

with doing clean Win 11 install every time
Where did you source the installer for the OS? Did you install the OS in offline mode, to later install all relevant drivers with their latest versions in an elevated command, i.e, Right click installer>Run as Administrator?

Sorry, I did not notice that it had no info about PSU.
It is EVGA 1000 G6

For windows 11 I download it from official Microsoft source site and burn it to the flash drive. I did install it always in online mode and also run update later to make sure everything is up to date.

Thank you for the response! I will try to update BIOS to the latest version next time it happens. It is very hard to see if that actually resolved the issue or not and I simply need to wait and see if that is solved with future PC launches.

 

[lexiq]

Any errors on memtest needs to be fixed.

Turn off xmp and see if memtest will run error free.

If it does update the bios your a few levels behind then run memtest again with xmp on.

Great tip! Will try to do it as well! Thank you!

 

[lexiq]

Any errors on memtest needs to be fixed.

Turn off xmp and see if memtest will run error free.

If it does update the bios your a few levels behind then run memtest again with xmp on.

Welcome to the forums, newcomer!

The make and model of your PSU is not included, please mention that.

https://www.asrock.com/MB/AMD/B650M Pro RS/index.asp#BIOS
You're currently on BIOS version 1.28, you have BIOS versions pending update, provided your board is the Pro RS and not the Pro RS WiFi, just in case.

with doing clean Win 11 install every time
Where did you source the installer for the OS? Did you install the OS in offline mode, to later install all relevant drivers with their latest versions in an elevated command, i.e, Right click installer>Run as Administrator?

Alright. I updated BIOS and ran Mem test again with XMP on and off. Both times I got green "PASS".
But sadly the issue is still there. So I assume the issue was never with the RAM...
If you have any other tips I'll take it.
Thanks!