Hello as title says i built a new system and in bios i see 16gb ram but in windows i can use only 8.
What ive tried to troubleshoot:
anything else i could try to troubleshoot?
PS:When they ship this system first time they told me that glass had been broken and all over the case.I doubt they change mobo,they only told me they changed the CASE and the gpu that im still waiting to arrive.
mobo: Asrock b450m pro4
Specs: Amd ryzen 3 1200
gpu 6570 just for some graphics
ram g.skill ripjaws v 16 gb 3200
disk seagate 500 gb.
Any help is welcome but i think im just gonna return the system for faulty mobo-cpu socket?
https://prnt.sc/sywe3z
What ive tried to troubleshoot:
- Bios update
- removing sticks one by one and they both work as 8 usable in windows.
- First close dimm next to the cpu socket causes my windows not to boot and gives a lot of errror(probably that has to be the problem)
- Trying my cpu and ram in a different system and they both work fine.
anything else i could try to troubleshoot?
PS:When they ship this system first time they told me that glass had been broken and all over the case.I doubt they change mobo,they only told me they changed the CASE and the gpu that im still waiting to arrive.
mobo: Asrock b450m pro4
Specs: Amd ryzen 3 1200
gpu 6570 just for some graphics
ram g.skill ripjaws v 16 gb 3200
disk seagate 500 gb.
Any help is welcome but i think im just gonna return the system for faulty mobo-cpu socket?
https://prnt.sc/sywe3z
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