[SOLVED] New System crashes every game

[johnnyskullhead]

Built new pc
32gb 3200 memory
ryzen 2700x
rtx2070

trying to play both The Division 2 & Metro Exodus everytimr i play both they crash
Windows is still running , but everytime i run they both crash both on dx11/12
updated drivers and bios and windows
it can run for an hour or a few minutes

any ideas would be appreciated
Thanks

 

[ebosss03]

Specify the memory please. The motherboard is also nice to know. If i know this then i can maby skratch off compatibility issues.

 

[johnnyskullhead]

ASUS X470 ROG CROSSHAIR VII HERO Socket AM4/AMD X470/DDR4/S-ATA 600/ATX , Corsair Dominator Platinum RGB 32 GB (2 x 16 GB) DDR4 3200 MHz C16

Thanks for help

 

[johnnyskullhead]

Quick update Crysis also crashes so every game !!!wtf

 

[ElectrO_90]

What is the PSU?
When you say crash, explain crash, screen freeze, pc resets, stutters, can you Ctrl Alt Del?

 

[Shektron]

What's the model of the PSU? Crashes can be caused by tons of things.

 

[johnnyskullhead]

What is the PSU?
When you say crash, explain crash, screen freeze, pc resets, stutters, can you Ctrl Alt Del?

Both The Division 2 & Metro Exodus put up a report of a crash , i have to sign out of Metro Exodus to do anything it does lofg the fault in game save

The Division 2 just drops to Uplay

 

[johnnyskullhead]

PSU is EVGA 750 GQ, 80+ GOLD 750W, Semi Modular

 

[johnnyskullhead]

Just played Halflife 2 via Steam without a hitch ?!?

 

[Shektron]

Check both CPU and GPU temps while playing the more demanding games - perhaps HL2 played without crashing because it's less demanding, which either means the problem is heat, or power - so either the temps will be higher in the demanding games, or your PSU is dying.

 

[johnnyskullhead]

Thanks for help
so if the problem is heat ot power would that mean Windows would still be ok as it has not crashed once.
PSU like everything is less than a month old

 

[Shektron]

Thanks for help
so if the problem is heat ot power would that mean Windows would still be ok as it has not crashed once.
PSU like everything is less than a month old

It could be possible that Windows is the culprit, maybe you should try reinstalling Windows as well. Like I said, crashes can have a wide variety of causes.

 

[johnnyskullhead]

Tried last night and it did not crash , according to MSI Afterburner temp for cpu was around 45 -50 degrees and Gpu was around 55-55

 

[cherry blossoms]

For Metro, if running with PhyxX Support, disable that. PhysX RELIABLY crashed my 2080Ti at certain points in Metro.

Disable any overclocks you may have set.

Rolling back several driver revisions may help as well, dependent on game support.

Disable all background video recording.

Running Discord? Disable/uninstall.

 

[johnnyskullhead]

Many Thanks will try that

 

[johnnyskullhead]

Tried last night with changes suggested
Crashed once - Windows still running had to log out
second time graphics all corrupted then third time played ok for half an hour plus

 

[johnnyskullhead]

tried new ssd
new windows 10 install
reinstalled games
still crashing

 

[Deleted member 14196]

OK so it’s either a hardware problem or a driver issue. Did you go to the manufacturers website and get all the latest drivers?

 

[johnnyskullhead]

yes all the latest
plus latest windowes updates and bios

 

[johnnyskullhead]

Update ###

Replaced both Ram & GPU still crashing

Next step Motherboard

 

[Shektron]

It could still be the PSU, even good PSU's can sometimes fail prematurely, which is why they have warranty on them. Return the PSU, get a replacement.

 

[johnnyskullhead]

Thanks for reply , the pc still runs windows is still ok its only the game that crashes could that be psu ?

 

[Shektron]

Thanks for reply , the pc still runs windows is still ok its only the game that crashes could that be psu ?

Yes, it can be, because playing a game will stress the GPU and increase load on PSU, and a defective PSU might fail only under heavy load instead of just failing all the time.

Edit: You could potentially test this theory by running a GPU stress test like Unigine Heaven Benchmark, it'll put a 100% load on your GPU, see if that causes a crash or not.

 

[johnnyskullhead]

I have tried it , it was ok will try again thanks

 

[scout_03]

to stress test spu use occt for about 10 minutes and check votages on start and in test also for gpu you could use gpu-z rendering option and check temp and others specs with hwinfo sensor page .