Question Newbie trying to upgrade RAM

[LaptopRam]

I was gifted two 16GB sticks of RAM to upgrade my HP Victus Laptop 16-d0xxx. After I installed the new RAM, the laptop turns on but the screen remains black. I don't know whether the new RAM Is compatible--I honestly figured it would work if it plugged in (newbie, I know)

The upgrades sticks are PNY DDR4 2666MHz

Any idea if I'm doing something wrong? If the sticks aren't compatible, what are some recommendations? I use the laptop for some casual gaming and school work.

Thank you.

 

[Deleted member 362816]

If it is 1.2V ram it should work. What the the specs of the ram? little white sticker on it usually.

 

[JohnBonhamsGhost]

After I installed the new RAM, the laptop turns on but the screen remains black.

have you tried it again with only the previous memory installed?

 

[LaptopRam]

have you tried it again with only the previous memory installed?

Yes, and though it took a moment to finally show the display, it's back on and working again

 

[LaptopRam]

If it is 1.2V ram it should work. What the the specs of the ram? little white sticker on it usually.

Yes, it's the 1.2V. Sticker says:

Part # M4S16S682LJJJ43-12
16GB DDR4 2666 PC-21300 - CL19-19-19-43 1.2V SODIMM

 

[JohnBonhamsGhost]

Yes, and though it took a moment to finally show the display, it's back on and working again

where is the new set from?
it's possible that they are just a bad set and that's why they were being given away.

you should test them in another system to see if they may work there.

 

[Deleted member 362816]

Yes, and though it took a moment to finally show the display, it's back on and working again

If its working seems like this bios was just trying to figure out the speed I would assume at this point you will be good to go.

 

[LaptopRam]

where is the new set from?
it's possible that they are just a bad set and that's why they were being given away.

you should test them in another system to see if they may work there.

They were a gift, and they were in a brand new, unopened shell

 

[LaptopRam]

If its working seems like this bios was just trying to figure out the speed I would assume at this point you will be good to go.

Well, the originals took a bit to resolve the screen. The new PNY didn't do anything, but maybe I didn't give them long enough?

 

[Deleted member 362816]

Well, the originals took a bit to resolve the screen. The new PNY didn't do anything, but maybe I didn't give them long enough?

Sorry I misunderstood. I would install the pny sticks and give them at least a few minutes. If that doesn't work since they are compatible with that laptop I would say one of the sticks is bad, or both but unlikely. Ram has a life time warranty generally if you have a receipt from the person you got it from. I would try one stick at a time in slot A to see if one is bad after the other things listed above.

 

[LaptopRam]

Sorry I misunderstood. I would install the pny sticks and give them at least a few minutes. If that doesn't work since they are compatible with that laptop I would say one of the sticks is bad, or both but unlikely. Ram has a life time warranty generally if you have a receipt from the person you got it from. I would try one stick at a time in slot A to see if one is bad after the other things listed above.

Thanks, I'll try a reinstall tomorrow morning. If my current RAM is 3200MHz and these are < 3200MHz, will I see a reduction in performance? Or would it still be better since it's more RAM (32GB) than the current (8GB)?

 

[Deleted member 362816]

Thanks, I'll try a reinstall tomorrow morning. If my current RAM is 3200MHz and these are < 3200MHz, will I see a reduction in performance? Or would it still be better since it's more RAM (32GB) than the current (8GB)?

I would choose 32gb 2666 over 8gb of 3200 yes small hit in performance but offset by more ram.

 

[LaptopRam]

Sorry I misunderstood. I would install the pny sticks and give them at least a few minutes. If that doesn't work since they are compatible with that laptop I would say one of the sticks is bad, or both but unlikely. Ram has a life time warranty generally if you have a receipt from the person you got it from. I would try one stick at a time in slot A to see if one is bad after the other things listed above.

Happy to report that after waiting around 3 minutes, the laptop booted up--I'm on it right now. Thanks for all your help! I had no idea it could take that long for the BIOS to resolve the new sticks.