Newegg's RMS policy on new, but accidentally damaged Motherboards

[terminalsigh]

So I'm putting together my first DIY gaming desktop. All my parts arrived so I went to work on assembling it. When installing the CPU, I realize that the chip size is wrong for the mobo (CPU is LGA 1155; mobo requires LGA 115X). Stupid me, I thought, to not more thoroughly check compatibility before ordering.

Anyhow, I decided to put the plastic safety cover back on the mobo's CPU socket (for their protection until I can get the correct CPU), and I feel some of the pins bending under the plastic cover. After I had tried to put the cover on beneath the locking latch, I realized that the cover goes on top of the mobo's locking CPU latch. An innocent, but dumb mistake.

There were bent pins in 3 separate locations on the socket, but overall there were very few that bent; maybe 7 total. After working very hard with a couple precision tools, I have bent the pins back into what appears to be satisfactory positions. However, I am worried that I might still ruin a new i7 CPU if I choose to use this mobo.

My question is: will Newegg permit a return of this unused/possibly damaged mobo, or am I screwed?

 

[JackNaylorPE]

Returning a MoBo that you damaged for a replacement would be dishonest.

 

[chriss000]

So what your saying is 'I messed this motherboard up, should I ask newegg to give me some money for free, or should I say nothing and say it doesnt work, I want my money back?' I wouldnt chance an expensive cpu in there, whatever you do.

 

[terminalsigh]

Returning a MoBo that you damaged for a replacement would be dishonest.

I would have no intention of being dishonest. It was my error, so I need to be responsible for it. I'm just wondering if they are going to allow a replacement, or would I probably end up having to eat the cost and just buy another mobo?

OR... should I go ahead and attempt to use the mobo with the correct CPU?

 

[quicksand10]

Unfortunately:
http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

General Policy
These are Newegg.com’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.
[...]
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
[...]
Any product that exhibits physical damage

However, if you bought it with a credit card, the credit card company might be able to arrange something.
If you did, call them up! It never hurts to try!

 

[terminalsigh]

So what your saying is 'I messed this motherboard up, should I ask newegg to give me some money for free, or should I say nothing and say it doesnt work, I want my money back?' I wouldnt chance an expensive cpu in there, whatever you do.

My main worry is damaging a perfectly good CPU.
The pins look alright, but there's no way to be 100% sure about it.

 

[terminalsigh]

Unfortunately:
http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

General Policy
These are Newegg.com’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.
[...]
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
[...]
Any product that exhibits physical damage

However, if you bought it with a credit card, the credit card company might be able to arrange something.
If you did, call them up! It never hurts to try!

This brings up another odd aspect of the situation.
Paypal somehow screwed up my choice of payment on this order (probably a glitch since I made the purchase using a smartphone). I chose BillMeLater, but they chose to apply the payment to an old terminated bank account. So they reversed the payment, but only after the items were shipped. I contacted Newegg about that, and they said I'll just have to wait for Paypal to issue a chargeback before they can help me with arranging proper payment. Supposedly I have to wait for newegg to lock me out of my account before they can help me with that. Again, I have every intention of doing right by Newegg and resolve the payment issue. Just seems like it could make my situation that much more complicated.

 

[NeweggSupport]

So I'm putting together my first DIY gaming desktop. All my parts arrived so I went to work on assembling it. When installing the CPU, I realize that the chip size is wrong for the mobo (CPU is LGA 1155; mobo requires LGA 115X). Stupid me, I thought, to not more thoroughly check compatibility before ordering.

Anyhow, I decided to put the plastic safety cover back on the mobo's CPU socket (for their protection until I can get the correct CPU), and I feel some of the pins bending under the plastic cover. After I had tried to put the cover on beneath the locking latch, I realized that the cover goes on top of the mobo's locking CPU latch. An innocent, but dumb mistake.

There were bent pins in 3 separate locations on the socket, but overall there were very few that bent; maybe 7 total. After working very hard with a couple precision tools, I have bent the pins back into what appears to be satisfactory positions. However, I am worried that I might still ruin a new i7 CPU if I choose to use this mobo.

My question is: will Newegg permit a return of this unused/possibly damaged mobo, or am I screwed?

Hello terminalsigh,

We are sorry to hear about this situation. We will be glad to look into this for you; please email us to wecare@newegg.com and we will do everything we can to resolve this to your satisfaction.

We look forward to hearing from you.

Best Regards,

Newegg Support

 

[ceh4702]

You should realize people from Newegg and manufacturers often have people who go to hardware websites looking for technical questions that need answered and also look for problems with their products and trends that they need to know about.

In a store, I would say that if you broke it, you bought it. It is a shame how they redisigned these motherboards that they can be damaged so easily, However; it could have been an even more expensive i-7 processor.

 

[LUZMA]

It happened to me too. why this plastic cover has those pins below ?

they go directly to the gold pins if you place it wrong ??? and the chances are 2 to 1.
this is the more on purpose design to increase sales and make the product easy to get damage.

everything to make sales up!

whoever design this cover had a weird dark mind and knew this could happen.

 

[terminalsigh]

Yeah, its an easy mistake to make, putting that plastic piece on in the wrong manner. That sort of CPU socket does seem far more prone to accidental damage, so one just has to be that much more careful when handling components. I feel very fortunate that Newegg was willing to work with me in resovling my situation, though I cannot guarantee that they would be universally willing to resolve such a situation. It can't hurt to reach out to them to see if they will help you.

It happened to me too. why this plastic cover has those pins below ?

they go directly to the gold pins if you place it wrong ??? and the chances are 2 to 1.
this is the more on purpose design to increase sales and make the product easy to get damage.

everything to make sales up!

whoever design this cover had a weird dark mind and knew this could happen.