Question Newly built PC shutting off while playing games

[omelettefox]

Hello, I do not know a lot about computers, so hopefully this all makes sense. I've been searching all over online for a solution, but am still unsure on what is causing my issue and it has been frustrating, so I hope someone can help me.

I recently built a PC with my brother's help in the beginning of April 2024 (built exactly from this guide), but have been having issues with the computer shutting off while playing F*rtnite. I'm always able to load up the game, but anywhere from 5-20 minutes into a match, the game is likely to shut off the computer with no prior warning. When this happens, the monitor disconnects and the lights stay on inside and around the PC's power button. This issue occurs regardless whether or not I'm running other programs like Discord. Also, this has never occurred outside of playing (I've only experienced it during that game as I do not play many intensive games).

Things I've tried:

When this issue first occurred, we looked at the how the temperatures were performing throughout a match and nothing stood out as alarming or irregular. Next, because of the temperatures seeming to be fine and many people seem to state it's likely a PSU issue, I RMA'd my PSU and just received a brand new one of the same model yesterday, installed it, but then the issue is still occuring. I have also updated the BIOS, but that did not make any difference. This issue only started occurring in May, but before then I did not have any issues with the PC shutting off while gaming. Also received a recommendation and tried doing "sfc /scannow" and the 4 fixes mentioned in this post.

Also if this is helpful, on the Windows Event Viewer, when I reboot I noticed the Event ID 131 (which says " Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}' ") many times after each time it crashes.

Please let me know if any more info is needed.

Specs:
OS: Windows 11 Pro Ver. 23H2
Mobo: ASRock B660M Pro RS Micro ATX LGA1700 Motherboard
CPU: Intel Core i5-13400 2.5 GHz 10-Core Processor
PSU: MSI MAG A550BN 550 W 80+ Bronze Certified ATX Power Supply
GPU: XFX Speedster SWFT 319 Radeon RX 6800 16 GB Video Card
CPU Cooler: Thermalright Peerless Assassin 66.17 CFM CPU Cooler
Memory: Silicon Power GAMING 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
Storage: Leven JPS600 2 TB M.2-2280 PCIe 3.0 X4 NVME Solid State Drive

 

[logainofhades]

That PSU is insufficient for that graphics card, on wattage and quality.

 

[omelettefox]

Ooh, I see. Thank you for your reply! Do you have any recommendations or minimum wattage or quality I should look for?

 

[Bob.B]

Ooh, I see. Thank you for your reply! Do you have any recommendations or minimum wattage or quality I should look for?

Shop for a 650w or bigger psu with at least a 7 yr warranty also atx 3.x.

 

[ohio_buckeye]

Really I’d consider going 750 or 850 even. They recommend 650, but that’s the minimum. Power supplies over time will tend to age and may not always be able to put out the same amount of power as when they were new. So more is better.

Also when you buy a new power supply….DO NOT use the same cables that your old one used if it is a modular power supply. If you reuse the same cables from your old one, there’s a chance they may be wired differently from your new unit and you could potentially fry some of your parts which gets expensive.

 

[logainofhades]

I am running a seasonic built 650w with my 5800x, and RX 6800 without issue, for the past 3 years. I do recommend upgrading to a 750w though. I already had the 650w in my system, when I made the upgrade to the RX 6800, when I got it for MSRP, during the shortages.

 

[helper800]

I am running a seasonic built 650w with my 5800x, and RX 6800 without issue, for the past 3 years. I do recommend upgrading to a 750w though. I already had the 650w in my system, when I made the upgrade to the RX 6800, when I got it for MSRP, during the shortages.

Most of the higher Seasonic PSU's are overbuilt. A 650w Seasonic Focus gold could probably output 750w when new. I have their 850w prime titanium from 2019 with a 500w vBIOS on my 3080 and shows no issues after 6 years of wear and tear on the PSU.

 

[logainofhades]

Mine is a Fractal Ion SFX. It's been a great unit.