No help from BenQ website.

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hello,
I have a specific problem that cannot be answered wby using FAQs. I use
the http.support.benq.com website, fill out a form and I get a letter
directing me to the same site! I have the 866 number but I know what
I'll be facing because on my other Benq I was given an incorrect
firmware number. Lucky that I caught it before flashing the drive.

I'm hoping to find someone here to help me:

I bought a BenQ DW 1620 PRO, and I searched for the latest FirmWware
for that model. I somehow selected G7M9. Can't remember why or how.
When it came to download the FirmWare, I got an error emssage that read
to the effect...the firmware you are about to flash is OLDER than the
one in your unit. FLASH or EXIT. I clicked FLASH by mistake!!

So the firmware I use now is 2x16x and 4x/16x instead of 4x/16x and 4x
16x. Fine! It runs but with a few little message that don't seem to
bother the viewing, but it WILL NOT BURN a DVD.

What I would like is the number of the firmware that follows the G7M9,
or any one after that number for my unit I tried two of the latest
numbers and a message said that the firmware was NOT for my unit.

Doorstop? Boat Anchor? Garbage can?What's my next move.

ThanX! Mike

 

[peter]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,

Pls try the Firmware B7U9 dated 22 Feb 2005 from benq.com Singapore

http://support.benq.com/front/BenqMain.asp?MenuHead=128&ShowType=program&FileURL=service/driverlist.asp&Dataid=16041&downloadclass=Driver&product=3731&langu=null&ops=2756&GenMenu=&RootId=undefined

Hope it helps.

Peter


"axipolti@yahoo.com" wrote:

> Hello,
> I have a specific problem that cannot be answered wby using FAQs. I use
> the http.support.benq.com website, fill out a form and I get a letter
> directing me to the same site! I have the 866 number but I know what
> I'll be facing because on my other Benq I was given an incorrect
> firmware number. Lucky that I caught it before flashing the drive.
>
> I'm hoping to find someone here to help me:
>
> I bought a BenQ DW 1620 PRO, and I searched for the latest FirmWware
> for that model. I somehow selected G7M9. Can't remember why or how.
> When it came to download the FirmWare, I got an error emssage that read
> to the effect...the firmware you are about to flash is OLDER than the
> one in your unit. FLASH or EXIT. I clicked FLASH by mistake!!
>
> So the firmware I use now is 2x16x and 4x/16x instead of 4x/16x and 4x
> 16x. Fine! It runs but with a few little message that don't seem to
> bother the viewing, but it WILL NOT BURN a DVD.
>
> What I would like is the number of the firmware that follows the G7M9,
> or any one after that number for my unit I tried two of the latest
> numbers and a message said that the firmware was NOT for my unit.
>
> Doorstop? Boat Anchor? Garbage can?What's my next move.
>
> ThanX! Mike
>
>

 

[peter]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,

Try download the latest firmware B7U9 dated 22 Feb 2005 from banq.com.sg

Link:
http://support.benq.com/front/BenqMain.asp?MenuHead=128&ShowType=program&FileURL=service/driverlist.asp&Dataid=16041&downloadclass=Driver&product=3731&langu=null&ops=2756&GenMenu=&RootId=undefined

BTW, the firmware you preiouslly installed is for DVD rom only, not for DVD
R/W drive.

Hope it helps.

Peter


"axipolti@yahoo.com" wrote:

> Hello,
> I have a specific problem that cannot be answered wby using FAQs. I use
> the http.support.benq.com website, fill out a form and I get a letter
> directing me to the same site! I have the 866 number but I know what
> I'll be facing because on my other Benq I was given an incorrect
> firmware number. Lucky that I caught it before flashing the drive.
>
> I'm hoping to find someone here to help me:
>
> I bought a BenQ DW 1620 PRO, and I searched for the latest FirmWware
> for that model. I somehow selected G7M9. Can't remember why or how.
> When it came to download the FirmWare, I got an error emssage that read
> to the effect...the firmware you are about to flash is OLDER than the
> one in your unit. FLASH or EXIT. I clicked FLASH by mistake!!
>
> So the firmware I use now is 2x16x and 4x/16x instead of 4x/16x and 4x
> 16x. Fine! It runs but with a few little message that don't seem to
> bother the viewing, but it WILL NOT BURN a DVD.
>
> What I would like is the number of the firmware that follows the G7M9,
> or any one after that number for my unit I tried two of the latest
> numbers and a message said that the firmware was NOT for my unit.
>
> Doorstop? Boat Anchor? Garbage can?What's my next move.
>
> ThanX! Mike
>
>

 

[peter]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Sorry, wrong post "> BTW, the firmware you preiouslly installed is for DVD
rom only, not for DVD
> R/W drive." , I meant was that the firmware G7M9 should be B7M9?
If yes, go ahead to download the B7U9 from benq.com.sg


Peter


"Peter" wrote:

> Hi,
>
> Try download the latest firmware B7U9 dated 22 Feb 2005 from banq.com.sg
>
> Link:
> http://support.benq.com/front/BenqMain.asp?MenuHead=128&ShowType=program&FileURL=service/driverlist.asp&Dataid=16041&downloadclass=Driver&product=3731&langu=null&ops=2756&GenMenu=&RootId=undefined
>
> BTW, the firmware you preiouslly installed is for DVD rom only, not for DVD
> R/W drive.
>
> Hope it helps.
>
> Peter
>
>
> "axipolti@yahoo.com" wrote:
>
> > Hello,
> > I have a specific problem that cannot be answered wby using FAQs. I use
> > the http.support.benq.com website, fill out a form and I get a letter
> > directing me to the same site! I have the 866 number but I know what
> > I'll be facing because on my other Benq I was given an incorrect
> > firmware number. Lucky that I caught it before flashing the drive.
> >
> > I'm hoping to find someone here to help me:
> >
> > I bought a BenQ DW 1620 PRO, and I searched for the latest FirmWware
> > for that model. I somehow selected G7M9. Can't remember why or how.
> > When it came to download the FirmWare, I got an error emssage that read
> > to the effect...the firmware you are about to flash is OLDER than the
> > one in your unit. FLASH or EXIT. I clicked FLASH by mistake!!
> >
> > So the firmware I use now is 2x16x and 4x/16x instead of 4x/16x and 4x
> > 16x. Fine! It runs but with a few little message that don't seem to
> > bother the viewing, but it WILL NOT BURN a DVD.
> >
> > What I would like is the number of the firmware that follows the G7M9,
> > or any one after that number for my unit I tried two of the latest
> > numbers and a message said that the firmware was NOT for my unit.
> >
> > Doorstop? Boat Anchor? Garbage can?What's my next move.
> >
> > ThanX! Mike
> >
> >