Noctua NH-U12S mounting problem

[Mika Horward]

Hi, I just bought my new CPU cooler, the Noctua NH-U12S and was installing it on my i7 7700K and MSI Bazooka B150M. And, during installment, you have this little platform with 4 screws that you put through the back of motherboard around the CPU to mount the two little iron plates on, and on there you mount the heatsink (I don't know what it's called).

Now during my own installment one of the four screws on the 'mounting platform' broke in half, so I couldn't properly mount my CPU cooler. Now I don't want to mount it anymore because there's risk of me damaging my motherboard in doing so.

Now I just want to get a new mounting kit, but the only kit I could find was the AM4 kit within retailers of my region (the Netherlands). So I was wondering, does the AM4 socket mounting kit include the part I need, and does it fit my motherboard? Because I couldn't find any proper pictures that would hint to it being included.

 

[Nick_50]

I would contact Noctua customer support and explain what happened, they are pretty good and might send you the part you need.