Question Office 365 non-profit tenant migration

[TheRedDoor]

About a year ago I took over a client from another IT company in the area. This client is using Microsoft 365 for email hosting. The company is also Non-Profit. When I took over a tenant migration was mentioned. I was not familiar with what this meant, When I took over a different client from this company prior I was just granted admin access to 365 then I removed them once i was in. However they were not a Non-Profit. So from what I gathered because a Non-profit license is acquired through a third party like Tech soup, I had done this with one of my own clients about a year prior.
Anyway being that its a free license and the client wasn't going to be charged I spoke with the previous IT company and decided to leave it where it is. However today I got an email from them saying they need to remove the client from their cloud solution portal and want conformation I have control over the tenant. So I started investigating what migrating tenants entails and I've since just become more confused.
In the Microsoft admin portal under purchase service it says "Primary solution provider PAX8 US" I assume that's who they used to get the licensing?
So then I was well dose that mean PAX8 is the Tenant, Google said to find tenant and go to setup and domain and whatever is listed before .onmicorosft.com is the tenant. Well with that info the Tenant is who it should be already? yes?
I also found the tenant ID but i cant find a way if their is any to see who owns it.

1. Do I have to actually migrate a tenant here?
2. If so Could I just create and account with PAX8 and have it moved to my account vs the previous company? I suppose that would be an answer they would have?
3. I guess maybe it was just 1 and 2. Thanks in advance

 

[Ralston18]

Not something (full disclosure) that I am familar with.

However, I do know that the licensing issues can be and often are complex and confusing.

Overall, the sequence of events, etc. is not clear.

Microsoft does have a detailed article about Tenants, etc.. Current as of August 2024.

https://learn.microsoft.com/en-us/m...enant-management-overview?view=o365-worldwide

My recommendation is to start there and "map through" the process and the changes you describe.

Then, submit any unknowns or unresolved matters to Microsoft.