Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
Wally wrote:
> Office documents (Word, Excel, PPT) are opening very slowly (1-2
> minutes or more) on my PC when I open them by double clicking an icon
> in a folder or on the desktop. If I open the application first and
> then open the document using the File -> Open menu the document opens
> very quickly.
> I'm using McAfee antivirus software and have found no settings that
> seem to affect the problem. (I noticed that Norton was causing a
> similar problem for some people.) I even turned McAfee virus scan
> off completely and still had the problem.
>
> I've cleaned up and tuned everything I can think of. Any ideas?
Shenan Stanley wrote:
> Office what?
> System Specs?
Wally wrote:
> Office XP Professional (2002)
> Windows XP Home Edition, SP2
> Dell 2.6 GHz Pentium IV with 512 MB RAM
>
> To clarify... This is a recent problem. Until a month or two ago
> office documents would open very quickly.
PebKaC wrote:
> I had exactly the same problem. Then I monitored what's happening,
> when I double-click the file.
> I found out that the problem was Microsoft Antispyware beta1 (one of
> the first release)
> After deactivating Antispyware everything was fine.
stevem wrote:
> I also use Office XP Professional, plus MS Anti-Spyware, and most
> assuredly do not have this problem. What, exactly, made you think
> this was the problem?
Let me assure everyone now..
Just because something worked/did not work on your machine does not mean
that for the billions of other similar (but not exact usually)
configurations the reactions will/will not be the same. If there is
anything I hate hearing more it's, "But it worked on my machine.."
Wally,
When you first noticed the problem, what had you just done? Any
software/hardware installs? What about patches from Microsoft of hardware
drivers? Did you try to restore to a date prior to when you had the issue
(remember - system restore is made for the system files, not yours - so it
will undo changes made to the system - not your files.)
You've seemed to center around McAfee - was that a recent change? Did you
uninstall some software to put McAfee on?
Have you tried a different user? If you don't have multiple users - now's
the time to make one.. Create the user, logoff as your normal user and
logon as the new user.. Are things faster? (Make it the same security level
as your current user.)
When you say you have cleaned up and tuned everything you can think of..
Does that mean..
- Visiting office.microsoft.com and 'checking for updates' and installing
any and all that are there for your Office XP.
- Uninstalling any software that you installed just before noticing the
issue(and rebooting before testing.)
- Used some antivirus other than that installed on your system - like an
online scanner - to scan and check for viruses/trojans.
- Used several different antispyware applications (uninstalled old versions,
checked for new versions, downloaded and installed them and updated their
definitions, scanned and immunized with (where applicable) these things -
performing FULL system scans - not just "smart" or "quick" scans.
- Checked Add/Remove Programs for applications I could remove because of
non-use or simply finding some not installed by yourself.
- Checked running processes to see if anything is taking up an extraordinary
amount of resources.
- Tried System Restore back to a point before the problem started (may not
be an option after this long..)
- After trying System Restore (and it failing/not being a viable solution) -
turning off system restore, rebooting, turning it back on to clear up the
system restore points.
- Checking the event logs for any issues that may be occuring.
- After doing all the above and still getting no results - checking the hard
disk drive for errors/problems using CHKDSK.
- After all the above and still (still..) getting no results - defragmenting
the hard disk drive.
That would be everything I would likely do to troubleshoot initially. If at
that point it was still not working properly, I would uninstall Office XP
and reboot and use the installation media (DON'T EVEN UNINSTALL UNLESS YOU
HAVE THE MEDIA AND THE KEY AVAILABLE TO YOU) to reinstall and then patch
from http://office.microsoft.com/ (Check for Updates) before trying to see
if it fixed my issues.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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