I have a Officejet Pro 6968 series printer. It is not printing in black. I put in a new black HP cartridge. The color appears to be ok. I have tried to copy something and get a blank page. I have tried to print and nothing except color comes out.
I have tried several cleanings and alignment. The printer doesn’t print in black.
As I said before, I have performed many cleanings and alignment. I have checked for any paper jams or obstructions. The black cartridge is new. Other than a carriage issue, I don't know what else to try.