Onboard Lan Issuse

[Chan-man]

A customer Brought in an HP S5713W slimline desktop computer with lan issues. All they said was it won't connect to the internet. I've been trying different things but i've gotten nowhere. I checked the bios and its enabled and ive tried three separate drivers and they all pull up this error when done.

Original NVIDIA Networking Controller Driver
"your system does not meet the minimum system requirements for this update. Update has been cancelled. (9996)"

I thought that realtek was supposed to be on these computers but maybe i'm wrong. Can anyone help?

 

[andy_Man]

I would uninstall anything Nvidia/realtek related that you see in add/remove programs. Then try installing the last link a sent, or the one that would fail through windows update.

 

[Chan-man]

I would uninstall anything Nvidia/realtek related that you see in add/remove programs. Then try installing the last link a sent, or the one that would fail through windows update.

while i'm doing that i just checked and neither of the lights are on on the ethernet adapter either.

 

[Chan-man]

I would uninstall anything Nvidia/realtek related that you see in add/remove programs. Then try installing the last link a sent, or the one that would fail through windows update.

alright uninstalled everything and reinstalled yours still nothing i'm gonna guess it's fried.

 

[andy_Man]

I would uninstall anything Nvidia/realtek related that you see in add/remove programs. Then try installing the last link a sent, or the one that would fail through windows update.

alright uninstalled everything and reinstalled yours still nothing i'm gonna guess it's fried.

If the chipset driver installed without problem and it's still not working, yeah it does not look good. Are all the yellow ! in device manager gone?

 

[Chan-man]

I would uninstall anything Nvidia/realtek related that you see in add/remove programs. Then try installing the last link a sent, or the one that would fail through windows update.

alright uninstalled everything and reinstalled yours still nothing i'm gonna guess it's fried.

If the chipset driver installed without problem and it's still not working, yeah it does not look good. Are all the yellow ! in device manager gone?

there were never any yellow ! in the device manager thats what was throwing me off. there was no ethernet even listed at all. everything looked perfect no warnings. except for it missing completely. Could it be disabled somewhere? if not i'm gonna just tell my customer ill install them a ethernet PCI-Express card.

 

[andy_Man]

It could be disabled under adapter settings. I don't think this would keep the light from being green though.

 

[littleleo]

You might boot up in save mode (Press f8) when you boot up and go into the device manager and remove the extra drivers and just leave 1. then see if it works if not remove the LAN driver and let windows find one, or install it off the motherboard disk.

 

[Chan-man]

You might boot up in save mode (Press f8) when you boot up and go into the device manager and remove the extra drivers and just leave 1. then see if it works if not remove the LAN driver and let windows find one, or install it off the motherboard disk.

the problem is there is no device listed to remove drivers from.

 

[Chan-man]

It could be disabled under adapter settings. I don't think this would keep the light from being green though.

i'll check that out tomorrow but I thought the same thing. there should be lights on.

 

[littleleo]

You might boot up in save mode (Press f8) when you boot up and go into the device manager and remove the extra drivers and just leave 1. then see if it works if not remove the LAN driver and let windows find one, or install it off the motherboard disk.

the problem is there is no device listed to remove drivers from.

If there is no device showing then the system isn't detecting any Ethernet adapter. So the chip on the motherboard must be fried you'll have to add and pci-e or usb adapter.