one or more Network Protocols are missing

[Lucas Wong]

so lately my internet has been super unstable. it starts off fine (7ms ping) and then the ping goes over 2000ms and then keeps requesting for time outs. can anyone help please? I am in school and require internet to complete a project.

System:
Lenovo T410
intel core i5 560m
4 gb ram
Win 10
Intel(r) graphics

 

[Shaun o]

Well I would love to help, but not knowing the network or how it is configured is a real problem in giving you a solution to your problem, if your ping or latency goes to about 2000Ms.

If you could tell me how you connect to the network at school.

By that I mean do you use the wireless adapter built into your Lenovo T410 laptop to connect to the school internet.
If so, and the class room, or study room you are in has wired access points I suggest you try to use a wired Ethernet connection to gain a better Ping or network latency via your laptops Ethernet port.

If you go to the start button of windows 10.
And then click on control panel.

Then network and internet.
Network and sharing center.

To your upper left you will see the change adapter settings, click on this.
Then left double click on the network adapter that appears

Click on the properties tab in the box that opens.
Making sure that the Tcp, IP v6 protocol is installed.
And also the Tcp, IP v4 protocol is also setup and installed for both your adapters.

If not click on install and select protocol.
You will need the driver for your Ethernet port of the laptop or the Wi-fi adapter.
Click on have disk and navigate to where your drivers are for both devices.
Clicking inside the driver folder, or on it to hi light it.
All protocols for the adapter you can add or install should be displayed.
You should be able to add or install any missing protocol needed for your Ethernet adapter, or WI-FI adapter device of your laptop.
By selecting it, and clicking, the install tab.

It should then get the wi-fi adapter or Ethernet adapter, running without the error messages of missing protocols.
You will have to re start your laptop for the new protocols to take effect.

 

[Alabalcho]

Wired / wireless?
ISP?
Other users?

 

[Sionisis]

Well I would love to help, but not knowing the network or how it is configured is a real problem in giving you a solution to your problem, if your ping or latency goes to about 2000Ms.

If you could tell me how you connect to the network at school.

By that I mean do you use the wireless adapter built into your Lenovo T410 laptop to connect to the school internet.
If so, and the class room, or study room you are in has wired access points I suggest you try to use a wired Ethernet connection to gain a better Ping or network latency via your laptops Ethernet port.

If you go to the start button of windows 10.
And then click on control panel.

Then network and internet.
Network and sharing center.

To your upper left you will see the change adapter settings, click on this.
Then left double click on the network adapter that appears

Click on the properties tab in the box that opens.
Making sure that the Tcp, IP v6 protocol is installed.
And also the Tcp, IP v4 protocol is also setup and installed for both your adapters.

If not click on install and select protocol.
You will need the driver for your Ethernet port of the laptop or the Wi-fi adapter.
Click on have disk and navigate to where your drivers are for both devices.
Clicking inside the driver folder, or on it to hi light it.
All protocols for the adapter you can add or install should be displayed.
You should be able to add or install any missing protocol needed for your Ethernet adapter, or WI-FI adapter device of your laptop.
By selecting it, and clicking, the install tab.

It should then get the wi-fi adapter or Ethernet adapter, running without the error messages of missing protocols.
You will have to re start your laptop for the new protocols to take effect.

So I'm getting the same message as the original poster with a few modifications. My PC is hooked in with an Ethernet cable, and my PC is declaring there is no internet access whatsoever due to "one or more missing protocols".
I checked and the protocols you mentioned are installed and selected. No clue where to go from here

 

[Alabalcho]

So I'm getting the same message as the original poster with a few modifications. My PC is hooked in with an Ethernet cable, and my PC is declaring there is no internet access whatsoever due to "one or more missing protocols".
I checked and the protocols you mentioned are installed and selected. No clue where to go from here

Open command prompt (Start -> Run -> Cmd.exe), execute "ipconfig /all", post results here.
When you say "hooked up" - there are usually LEDs on the Ethernet connector on your PC, do these LEDs change state when you plug / unplug the cable?

 

[Sionisis]

So I'm getting the same message as the original poster with a few modifications. My PC is hooked in with an Ethernet cable, and my PC is declaring there is no internet access whatsoever due to "one or more missing protocols".
I checked and the protocols you mentioned are installed and selected. No clue where to go from here

Open command prompt (Start -> Run -> Cmd.exe), execute "ipconfig /all", post results here.
When you say "hooked up" - there are usually LEDs on the Ethernet connector on your PC, do these LEDs change state when you plug / unplug the cable?

There is a little yellow/orange LED that lights up when I plug the cable in. No cable then no light. It's currently lit.
Since I'm using a different PC to access these forums (the problem PC has no internet) I'm gonna do my best to transcribe what comes up after the ipconfig command on the problem PC.

Host name...ZAX
Primary DNS Suffix
Node Type....................:Hybrid
Ip Routing Enabled......:No
WINS Proxy Enabled...:No

Ethernet Adapter Ethernet:

Connection-specific DNS Suffix:
Description..............................:Intel(R) Ethernet Connection (2) I218-V
Physical Address....................:1C-B7-2C-AD-75-CC
DHCP Enabled........................:Yes
Auto configuration Enabled...:Yes
Link-local IPv6 Address...........:fe80::9075;b462;93f6:27a1%4(Preferred)
Autoconfiguration IPv4 Address...:169.254.39.161(Preferred)
Subnet Mask.............................:255.255.0.0
Default Gateway........................:
DHCPv6 IAID..............................: 52213548
DHCPv6 CLient DUID................: 00-01-00-01-1D-A7-08-55-1C-B7-2C-AD-75-CC

DNS Servers................................: fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Net BIOS over Tcpip......................:Enabled

Tunnel adapter isatap.{9BAA2D2B-9B7C-4F08-8A25-3F7D6386BD1D}:

Media State.................................:Media Disconnected
Connection-specific DNS Suffix:
Physical Address........................: 00-00-00-00-00-00-00-00-E0
DHCP Enabled............................:No
Autoconfiguration Enabled........:Yes

Hopefully this helps. I'm in over my head on this one.

 

[Alabalcho]

Your PC is configured to obtain IP configuration automatically (that is, there must be DHCP server on the network), and it cannot get one.
May be your router does not hand out IP addresses, or it's DHCP table is full - something like that. So, find out what is at the other end of your Ethernet cable, and troubleshoot there.