I have Spectrum, 1G Download/60G Upload or something like that. Unlimited data, no caps.
The coax goes into the wall to a Netgear C7800 on one side of the house.
I have a Netgear WAX206 set up as an access point on the other side of the house. This is connected with an ethernet run outside, then under the house and up into a wall to a faceplate, from there, I connect the ethernet from the faceplate into the WAX206. Then I have my computer connected to that with an ethernet cord.
This worked amazingly for approximately 11 months. No hiccups, no problems.
(There are NOW, 5 things on the 5ghz band, and 7 things on the 2.4ghz band. And 3 things connected through cords/wired/physical connections).
Here comes the problems: My internet cuts out every 20 minutes-30 minutes or so for 20 seconds. On a wired connection. And it disconnects me from everything I'm doing. It's incredibly frustrating. Everything was fine until now. I do believe that during these small outtages my phone internet also cuts out. I need to pay closer attention to it.
The only thing different, unsure if relevant: My brother just set up some ring cameras around the outside of the house. And they're all connected to the wireless through the 2.4ghz channel. As far as I know, 3 of them are only in range of the main router/modem C7800. Only 1 is connected to the WAX206. I do not know how this is all set up, so I'm not sure if he changed some settings or something. He acts like me asking literally anything about this is a HUGE problem, so he won't answer me regarding the setup and since the internet from the C7800 seems to be fine and not spotty (he won't even answer me if it's fine on his end). I'm stuck dealing with this alone.
Solutions I have Tried:
Checked the coax was connected to the C7800. Restarted the C7800. Restarted the WAX206.
Updating Firmware (all up to date).
Called the internet company. They say there are no spotty connections or short drops on their end and they "ran a recalibration from there end". Still happens. They DO say that our modem/router isn't holding the connection well though?
Ran CCleaner and fixed registry issues (if it's just my computer). And Malwarebytes.
Ideas: Could it be the Ring cameras pinging the WAX206 or something to make sure they're connected and the ping is somehow messing with the internet?
I thought it might be the cord outside is having issues, but I am assuming this would cause way more problems than 20 second outtages every 30 minutes on a wired connection... Right? Like a rat biting into the line a tiny tiny bit wouldn't cause this? (The lines look fine outside though just curious if the integrity of the wire could be the issue).
Question: What are some things that I can do to diagnose this issue?
The coax goes into the wall to a Netgear C7800 on one side of the house.
I have a Netgear WAX206 set up as an access point on the other side of the house. This is connected with an ethernet run outside, then under the house and up into a wall to a faceplate, from there, I connect the ethernet from the faceplate into the WAX206. Then I have my computer connected to that with an ethernet cord.
This worked amazingly for approximately 11 months. No hiccups, no problems.
(There are NOW, 5 things on the 5ghz band, and 7 things on the 2.4ghz band. And 3 things connected through cords/wired/physical connections).
Here comes the problems: My internet cuts out every 20 minutes-30 minutes or so for 20 seconds. On a wired connection. And it disconnects me from everything I'm doing. It's incredibly frustrating. Everything was fine until now. I do believe that during these small outtages my phone internet also cuts out. I need to pay closer attention to it.
The only thing different, unsure if relevant: My brother just set up some ring cameras around the outside of the house. And they're all connected to the wireless through the 2.4ghz channel. As far as I know, 3 of them are only in range of the main router/modem C7800. Only 1 is connected to the WAX206. I do not know how this is all set up, so I'm not sure if he changed some settings or something. He acts like me asking literally anything about this is a HUGE problem, so he won't answer me regarding the setup and since the internet from the C7800 seems to be fine and not spotty (he won't even answer me if it's fine on his end). I'm stuck dealing with this alone.
Solutions I have Tried:
Checked the coax was connected to the C7800. Restarted the C7800. Restarted the WAX206.
Updating Firmware (all up to date).
Called the internet company. They say there are no spotty connections or short drops on their end and they "ran a recalibration from there end". Still happens. They DO say that our modem/router isn't holding the connection well though?
Ran CCleaner and fixed registry issues (if it's just my computer). And Malwarebytes.
Ideas: Could it be the Ring cameras pinging the WAX206 or something to make sure they're connected and the ping is somehow messing with the internet?
I thought it might be the cord outside is having issues, but I am assuming this would cause way more problems than 20 second outtages every 30 minutes on a wired connection... Right? Like a rat biting into the line a tiny tiny bit wouldn't cause this? (The lines look fine outside though just curious if the integrity of the wire could be the issue).
Question: What are some things that I can do to diagnose this issue?
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We own the C7800. Sorry for the slow replies. Lots of unrelated random stuff happening in life atm.
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