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Question Only one computer disconnects from the Internet, and it's only for a split second then immediately reconnects.

Jul 1, 2020
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Hello, I recently just upgraded my internet speeds, as well as got a new modem and router. Every other device in the house works much better, and there are no random wifi outages due to the outdated router. However, there is one computer that is now having a new issue. Randomly while being used, especially during gaming, there will be random disconnects for a split second, and will immediately reconnect. Something odd about this is it only seems to be one thing at a time, discord will disconnect and come back on, while games work perfectly, or vice versa.

I have tried almost everything I can to fix this issue. This computer isn't old, and doesn't have any out of date parts. Currently i have tried all the ipconfig /flush and renews and all of the cmd commands i have found online. Reinstalled network adapter drivers as well. I have disabled all of the power saving settings in device manager for network adapter as well.

This is the only device currently being connected via a netgear powerline Ethernet adapter, however prior to the upgrade this was never an issue, so it confuses me why it may be now. I have reset that device, switched the Ethernet cables used, and even switched outlets, no fix. I also tried using wifi on this device, and still no success, same random disconnects.

There are no viruses on this pc, or any applications that should be taking control of the internet that i know of. I've also done the obvious stuff like updating firmware on the router and modem, restarting them, and my pc.

I'd like to avoid fully restoring my pc to original settings as i would like to keep my files and not have to reinstall windows, and quite frankly I'm not sure if that will resolve the issue. I contacted netgear, but they refuse to help me as the "technical support" only lasts 90 days unless i purchase an extension, so i have nowhere left to turn. If this is the only option I have I will do this.

Any help would be greatly appreciated as this problem makes gaming near impossible. If there is any other info you need me to provide I'd be happy to do so.

The make and model of the new modem and router is
The modem is a Spectrum DOCSIS 3.1 Modem and the router is a RAC2V1K Askey

ipconfig /all for the computer having issues shows:
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-92M261T
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Killer E2500 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 4C-CC-6A-F5-3E-E4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2605:e000:141f:5c8::1505(Preferred)
Lease Obtained. . . . . . . . . . : Monday, June 29, 2020 10:50:01 PM
Lease Expires . . . . . . . . . . : Monday, July 6, 2020 1:53:03 AM
IPv6 Address. . . . . . . . . . . : 2605:e000:141f:5c8:6975:2647:a400:fe6e(Preferred)
Temporary IPv6 Address. . . . . . : 2605:e000:141f:5c8:7542:487:2fe4:e449(Preferred)
Link-local IPv6 Address . . . . . : fe80::6975:2647:a400:fe6e%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, June 29, 2020 10:50:00 PM
Lease Expires . . . . . . . . . . : Wednesday, July 1, 2020 11:57:49 AM
Default Gateway . . . . . . . . . : fe80::f85b:3bff:fe34:7e3e%9
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 172805226
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-90-F4-DC-4C-CC-6A-F5-3E-E4
DNS Servers . . . . . . . . . . . : 2605:e000:141f:5c8::1
192.168.1.1
fe80::f85b:3bff:fe34:7e3e%9
NetBIOS over Tcpip. . . . . . . . : Enabled


And for the computer with no issues, and not connected through the netgear powerline ipconfig /all shows:
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-K9MBJAV
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : LogMeIn Hamachi Virtual Ethernet Adapter
Physical Address. . . . . . . . . : 7A-79-19-15-A7-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::1915:a703(Preferred)
Link-local IPv6 Address . . . . . : fe80::14dd:67f3:2738:d1ae%16(Preferred)
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 688017650
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-77-59-6C-A8-5E-45-CE-A7-48
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A8-5E-45-CE-A7-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2605:e000:141f:5c8:8c78:e9e9:75c3:4ba(Preferred)
Temporary IPv6 Address. . . . . . : 2605:e000:141f:5c8:2c56:aa97:5327:3000(Preferred)
Link-local IPv6 Address . . . . . : fe80::8c78:e9e9:75c3:4ba%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.21(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 30, 2020 7:37:03 PM
Lease Expires . . . . . . . . . . : Wednesday, July 1, 2020 12:03:15 PM
Default Gateway . . . . . . . . . : fe80::f85b:3bff:fe34:7e3e%18
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 61365829
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-77-59-6C-A8-5E-45-CE-A7-48
DNS Servers . . . . . . . . . . . : 192.168.1.1
fe80::f85b:3bff:fe34:7e3e%18
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9260
Physical Address. . . . . . . . . : 08-71-90-B3-2E-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 08-71-90-B3-2E-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 0A-71-90-B3-2E-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : AnchorFree TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-2D-1C-31-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 08-71-90-B3-2E-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include the make and model information for the new modem and new router.

On the computer that is having problems run "ipconfig /all" via the command prompt and post the results.

Do the same on another computer that is not having connectivity problems.
 
Jul 1, 2020
2
0
10
0
Update your post to include the make and model information for the new modem and new router.

On the computer that is having problems run "ipconfig /all" via the command prompt and post the results.

Do the same on another computer that is not having connectivity problems.
Just updated the post to have all that information
 

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