Archived from groups: alt.comp.periphs.mainboard.asus (
More info?)
OZ,
To be honest, I don't remember exactly what newegg said when I first called
about the damaged case. Based on everything that was said, however, I
decided to simply wait for the replacement. As I mentioned, they didn't
send the replacement until the claim process completed, and that took a week
or ten days.
I'm sure you are correct in your assessment of their policies, and that if I
had requested a cross-shipment, the shipping charge (them to me) would have
been refunded along with the refund for the cost of the second case. As I
recall, if I had requested a cross-ship, I would have been responsible for
getting the damaged case back to them (as you pointed out). I think that's
why I decided to wait for the claim to be processed. I figured that FedEx
would come for the damaged case when they delivered the replacement, but as
we discussed, they didn't want the damaged case returned at all.
Newegg handled it all very fairly as far as I was concerned.
John
"QZ" <nothing> wrote in message news:10fqrrpg49ni277@corp.supernews.com...
> "John Blaustein" <nomail@nomail.com> wrote in message
> news:0eqdna2vw4393mDdRVn_iw@lmi.net...
> > QZ,
> > Sorry if I misunderstood your post.
> >
> > I asked for an advance replacement, but they wouldn't do it without
> charging
> > my credit card and also charging me for shipping. Had I done it that
way,
> > they'd have refunded the cc charge once the damage claim was settled,
but
> > they wouldn't have refunded the shipping on the replacement. In order
for
> > it to cost me nothing -- which is what I wanted -- I had to wait for the
> > claim process to complete, and that's what took a week or ten days.
Once
> > the claim was approved, the case was shipped via FedEx 2-day. (It was
not
> > an issue of the case being out of stock.)
> >
> > Hope that clarifies it.
> >
> > I think you are right that if an item is defective, they will
> "cross-ship."
> > That is, they send the replacement immediately and you send back the bad
> > one. I haven't had to deal with that as this damaged case is the first
> time
> > I've had a problem with anything from newegg.
>
> The way I understood the advance replacement policy, with no distinction
> between defective and damaged, was they immediately send out a new case,
and
> charge your cc for a new case plus shipping. In the meantime, you pay to
> send the damaged item back, and then they refund you the second cc charge
in
> total.
>
> So, all it costs is the return shipping, which for a case is ~$15, if you
> get the same rate as them. (They weren't asking for you to ship back the
> case, so it shouldn't have cost you anything to have them 'cross-ship' a
> replacement.)
>
> If I understand you correctly, for an advance replacement, they would have
> you pay to ship it back *and* pay for the shipping of the replacement.
While
> their site says, you pay to send it back, they pay to send out the
> replacement. Their site doesn't make a distinction between advance
> replacements and regular replacements nor between defective items and
> damaged items.
>
>