Packet Loss / Rubberbanding in all games / all platforms / Fibre Optic / Low Ping

[Hacksaw T Duggn]

I have been experiencing crippling lag in all my games and all my systems for the past few months. As I have been away on many trips for the past 6 months, I never gone the chance to pinpoint the issue until now.

Before I start, I have been scouring the internet for a solution to my problem but have unable to figure this thing out.

The systems and games I am currently having issues with games lagging are.

PlayStation 3: DUST 514
XBOX One: COD and Battlefront Beta
PC: ARMA 3 and Insurgency

Router
Linksys: N300
Upgraded to Linksys: WRT1900AC

Every time I experience lag, I have a decent connection then all the voice in game cuts out, my team mates begin to freeze in place. Within a few seconds, I skip backwards or forwards, depending on the input I was making during the freeze. This happens on average about once every 2-3 minutes with serious episodes being every minute. These losses typically last between 3-6 seconds. I even have these episodes with a ping as low as 17ms.

My pingtest.net average was Ping: 20ms Jitter: 2ms Line Quality B*
My Speedtest.net results were Ping: 18ms Down: 13.42 Mbps Up: 46.39 Mbps

Also I ran the ping test with google.com in CMD and received 0% packet loss after 3 minutes.

I don't know if it is an important note but I do have a Fiber Optic Network connection advertised at 50up / 50 down.

I have tried plugging (wired) my computer / PS3 and XBOX directly into the Router and playing games but the lag continues.

I have manually changed the MTU settings to 1500 and 1475, both configuration did not help. Although, it did feel like I am lagging less with the 1500 MTU.

The only thing I have not tried is plugging a system directly into the internet CAT5 line.

I have also made sure no other devices are connected when testing the connection, still I lag.

I have purchased a new $200 router and spent hours configuring different settings to try and reduce the lag but still, the lag remains.

At this point, I do not know what else to do. I'll take any suggestions at this point.

 

[bill001g]

There is a pretty major issues when you see upload rates higher than your download rates.

Since you have tried multiple routers and are using wired connections this tends to indicate the ISP has a issue or there is something wrong with whatever box is converting the fiber to ethernet in your house.

The ISP is going to ask you to test by plugging directly into their box so you might as well do it before you call them. It is highly unlike you will see different results. If you do all that is left is some strange ethernet cable problem.

 

[Hacksaw T Duggn]

I plugged my laptop directly into the internet. Ran the speed test.

50.28 Mbps Down
52.39 Mbps Up
30ms Ping

This was while I was on the phone with the ISP. I asked if they had a particular MTU setting, they said I would have to direct any further questions to Linksys.

Ran the speed test connected to the router.

Down: 21.39 Mbps
Up: 34.22 Mbps
Ping: 18ms

MTU set at 1472

I will test in game but not expecting much to change.

 

[bill001g]

That is extremely strange. You should not have to mess with MTU the tcp stack will discover the correct mtu. If you are going to set it try a very low value like 1400.

Normally I would say it was the router but you have tried 2 different routers. Both those routers can easily pass 50m of traffic so its not like you are overloading it.

At this point I have no good guess....maybe the ethernet cable...highly unlikely. Maybe someone else has a idea.

 

[Hacksaw T Duggn]

Just ran ping test while playing a game, wired with brand new CAT 5 from Linksys box. After two rounds on XBOX one.

Firs Round:
Ping statistics for 74.125.21.106:
Packets: Sent = 393, Received = 316, Lost = 77 (19% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 3291ms, Average = 304ms

Second Round:
Ping statistics for 74.125.21.103:
Packets: Sent = 130, Received = 74, Lost = 56 (43% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 3621ms, Average = 920ms