Question Parental Control is on Main Administrator Account

[stundrah]

I recently built a computer for a friend. Upon receiving his build, he switched from a local account to his Microsoft account.

The problem is, his Microsoft account had parental control set on his brother's Xbox, and it seems it followed him to Windows 10, even tho his account is the main administrator account.

His account is currently locked until 7 am tomorrow. Is there a way to remove the parental controls from his current account once he regains access, should he activate and use the default Windows administrator account to do it instead, or should he try to gain access to the Xbox and change the parameters from there?

I am trying to troubleshoot this with him by phone and I cannot reproduce the situation on my computer to properly help him. I also have no prior experience with parental control settings.

Thanks!

 

[rgd1101]

create a new Microsoft account?

 

[cin19]

Just tell your friend, let your friend brother to reset the setting, or if your guy can access the account again. Otherwise we can't help.

Here is how to set up parental controls in windows. https://www.lifewire.com/microsoft-family-safety-parental-controls-4153037

 

[onespeedbiker]

You would have to be at an Administer level to change the parental Controls.

 

[stundrah]

You would have to be at an Administer level to change the parental Controls.

He is an administrator. The account affected is the main administrator account on the system.

 

[onespeedbiker]

Accept the account is for some reason locked until 7 AM. The question was what level user/Administrator would be able to change the parental controls..

 

[rgd1101]

the account might be administrator on the system, but microsoft account he used have parental control set. talk to the parent or create a new account.

 

[stundrah]

the account might be administrator on the system, but microsoft account he used have parental control set. talk to the parent or create a new account.

He talked to the owner of the parent account. His account's parental control was removed, and the account was also removed from the Family. However, his computer STILL shut down today because it was on a parental control timer! At this point, we have no idea what to do. It seems the only thing that should have worked, didn't. Oh, Microsoft...

 

[rgd1101]

try syncing https://support.microsoft.com/en-us/help/4026102/windows-10-about-sync-settings