Pavilion ze5000 hard drive failure

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

My 2 year old ze5000 hard drive failed. Since it is an IBM Travelstar HD,
does anyone know if it carries a longer warranty? Would IBM replace the
drive?

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Probably only the HP warranty would apply. You can try IBM's warranty support
at www.ibm.com , using the drive model and serial number, but I'm doubtful.
Most of the drive manufacturers clamped down on warranty support of drives sold
on an OEM basis to brand name manufacturers. If IBM honors the warranty and the
warranty still has time remaining, IBM might well replace the drive... Ben Myers

On Wed, 10 Nov 2004 11:03:43 -0500, "Charlie Klatzkin"
<cklatzkin@hotmail-nospam.com> wrote:

>My 2 year old ze5000 hard drive failed. Since it is an IBM Travelstar HD,
>does anyone know if it carries a longer warranty? Would IBM replace the
>drive?
>
>

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

This is exactly right. Since HP bought the parts (HD) from IBM, IBM will
not honor any warranty. HP will only honor their original warranty of all
the parts.

<ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
news:41927abb.25063192@news.charter.net...
> Probably only the HP warranty would apply. You can try IBM's warranty
> support
> at www.ibm.com , using the drive model and serial number, but I'm
> doubtful.
> Most of the drive manufacturers clamped down on warranty support of drives
> sold
> on an OEM basis to brand name manufacturers. If IBM honors the warranty
> and the
> warranty still has time remaining, IBM might well replace the drive... Ben
> Myers
>
> On Wed, 10 Nov 2004 11:03:43 -0500, "Charlie Klatzkin"
> <cklatzkin@hotmail-nospam.com> wrote:
>
>>My 2 year old ze5000 hard drive failed. Since it is an IBM Travelstar HD,
>>does anyone know if it carries a longer warranty? Would IBM replace the
>>drive?
>>
>>
>